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Customer Care Coordinator

| CUSTOMER CARE COORDINATOR |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT! |

| MEETS NATIONAL MIN WAGE + £200 - £300 PER MONTH OTE |

*MUST BE AVAILABLE 20/10/20 FOR FIRST STAGE ZOOM INTERVIEW*

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic, thriving team and ensure your tasks are dealt within a professional and competent manner! You will work well within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Legal Advisor

| LEGAL ADVISOR |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £18,000 - £20,000 PER ANNUM - DEPENDING ON EXPERIENCE |

| BONUS STRUCTURE BASED ON INDIVIDUAL PERFORMANCE |

| DRIVING LICENSE IS ESSENTIAL|

Our client is seeking a candidate to join them as a Legal Advisor. You will join the department at a stage of real growth and this is a huge opportunity for the right individual to make a real impact in the department and its growth moving forward. You will deliver an elite service to businesses of all shapes and sizes by providing advice and recommendation to the business owners in the areas of wills, trusts and estate planning.

Key Responsibilities:

  • Handling your own case-load of business estate planning files
  • Attending client meetings and advise on all aspects of personal and commercial estate planning and managing the file from inception to close
  • Draft wills, trusts and lasting powers of attorney and any other ancillary work and ensure all documents are executed correctly in line with company time-frames
  • Referring clients for any financial services or any other services required which are out of the scope of the role of an advisor in legal practice
  • You will be responsible for developing, maintaining and nurturing relationships with business connections
  • Keep up to date business books and billing and banking statistics

Skills/Experience/Attributes:

  • 3-4 yrs + experience in law and/or working in a B2B industry is ESSENTIAL
  • A passion and drive to work with business owners
  • Ability to provide advice and recommendations confidently and be assertive where necessary
  • High energy and enthusiasm with a professional attitude
  • Experience in managing client files/matters and their expectations throughout
  • Hard-working, flexible and reliable and ability to use initiative

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Team Leader - Customer Service

| TEAM LEADER - CUSTOMER SERVICE |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £22,000 PER ANNUM |

Our client is seeking an experienced Team Leader who will be responsible for the delivery of business target's and KPI's by motivating, monitoring and managing team members. You will be responsible for coaching and training in a high challenge, highly supportive environment. You will lead by example and have a passion for delivering excellent service to clients and colleagues.

If you have experience leading a team, we would like to hear from you!

Key Responsibilities:

  • Delivering outstanding customer service at all times
  • Working with the rest of the business to deliver its core purpose and cultural values
  • Achieving business budgets & KPI’s
  • Team recruitment
  • Building effective relationships with our Partner Practices across the network
  • Monitor and manage daily/weekly performance working closely with the Team Leaders
  • Motivate the team members throughout the working day
  • Mentor, Coaching and training Team Leaders and Customer Experience Executives
  • Prepare and deliver team meetings
  • Conducting monthly reviews with the Team Leaders and agree department goals
  • Ensuring KPI’s are achieved and working closely with individuals where this is not being met
  • Ensuring our business standards are being achieved

Skills/Experience/Attributes:

  • Experience in a Team Leader position is ESSENTIAL
  • Excellent attention to detail
  • Excellent Organisation
  • Good use of Microsoft word and Excel
  • Commitment/Dedication

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Coordinator

| CUSTOMER SERVICE COORDINATOR |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT! |

| MEETS NATIONAL MIN WAGE + £200 - £300 PER MONTH OTE |

 

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic, thriving team and ensure your tasks are dealt within a professional and competent manner! You will work well within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Accounts & Tax Advisor (Practice)

| ACCOUNTS & TAX ADVISOR (PRACTICE) |

| PRIDE PARK, DERBY |

| SALARY: £35,000 - £45,000 PER ANNUM |

| PERMANENT, FULL TIME |

Our client is seeking to appoint an ACA/ACCA qualified Accounts and Tax professional to join their expanding Accounts and Tax Team! You will be key to delivering a WOW service to clients in a wide range of sectors! You will join a progressive and forward-thinking accountancy practice looking to continue moving with the times!

Responsibilities:

  • Liaising with and seeing existing clients with accounts, tax returns and other ad hoc meetings
  • Provide training, supervision and guidance to junior staff
  • Review and finalise accounts, tax returns, and other assignments
  • Accounts preparation
  • Working with property investors clients, providing advice, support and tax calculations

Qualifications and Skills

  • A Qualified ACA/ACCA with a minimum of 2 years post qualification experience
  • Motivated, efficient and organised
  • Accuracy and excellent time management skills
  • Ability to solve problems independently
  • Ability to oversee and supervise a team
  • Computer literate, ability to use software like IRIS, Microsoft Word and Excel, QuickBooks Online, Xero, Sage would be beneficial

Benefits:

  • Generous holiday allowance
  • Paid overtime, TOIL and Flexitime available
  • Company Pension
  • Modern Offices
  • Become part of a great team
  • Opportunities for development

Looking To Move From Retail To The Office?

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT! |

| MEETS NATIONAL MIN WAGE + £200 - £300 PER MONTH OTE |

*MUST BE AVAILABLE 20/10/20 FOR FIRST STAGE ZOOM INTERVIEW*

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic, thriving team and ensure your tasks are dealt within a professional and competent manner! You will work well within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

| CUSTOMER SERVICE ADVISOR |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £15,500 - £16,500 PER ANNUM + £200 - £300 PER MONTH OTE|

* Open Evening - 10th October 2019 at 5.30pm *

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic team and ensure your tasks are dealt within a professional and competent manner! You will thrive within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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