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Customer Service Coordinator

A WORKING ENVIRONMENT WITH A PERSONALITY

 

| CUSTOMER SERVICE ADVISOR - IMMEDIATE START |

| SOUTH NORMANTON |

| £7.85 + HOLIDAY PAY! |

 

Hours: Full Time, Monday - Friday between 9am - 6pm

Duration: Temporary ongoing- potential to go onto a Permanent contract

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews so there will be no need for you to travel to Nottingham to meet us.

Key Duties:

  • Taking inbound calls
  • Dealing with customer enquiries
  • Inputting data into a bespoke system (training given).

Key Skills:

  • Communication skills
  • Flexible and organised
  • High level of accuracy and attention to detail
  • Positive work environment.

Location:

  • From Huthwaite - 2.2 miles
  • From Alfreton - 4.3 miles
  • From Mansfield - 7 miles
  • From Hucknall - 10.5 miles
  • From Chesterfield - 13.4 miles

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor x10 Positions Available

| CUSTOMER SERVICE ADVISOR |

| QUEENS DRIVE INDUSTRIAL ESTATE|

| £7.83 PER HOUR | 

 

Hours: Full time Monday-Friday & 1 in 3 weekends with time off in the week.

Duration:Temporary leading to Permanent

Your Key Responsibilities:

  • Responding to inbound call
  • Providing an excellent customer service
  • Dealing with customer queries and complaints
  • Processing orders
  • Responding to email queries

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service
  • Warm and friendly nature
  • IT Literate
  • Ability to work under pressure

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 5 Positions Available

| CUSTOMER SERVICE ADVISOR |

| SHERWOOD BUSINESS PARK, ANNESLEY |

| £9.00 PER HOUR |

 

Our client is looking for 6 Customer Service advisors with customer service experience and a good telephone manner.

 

Hours: Full Time, Monday - Friday between the hours of 8am - 6pm - 37.5 hours a week

Duration: Temporary Ongoing (POTENTIAL TO GO ONTO PERMANENT CONTRACT)

Start: Monday 7th January OR Monday 14th January

 

Key Duties:

  • Dealing with inbound calls
  • Process telephone orders
  • Process customer returns
  • Deal with any customer enquiries
  • General Admin

Skills, Attributes & Experience:

  • Experience within a Customer Services Department
  • Knowledge and experience of dealing with schools and local authorities
  • Able to use initiative
  • Excellent communication skills at all levels
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Team player

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. 
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 8 Positions Available

| CUSTOMER SERVICE ADVISOR - IMMEDIATE START |

| KIRKBY-IN-ASHFIELD |

| £7.85 + HOLIDAY PAY! |

 

A WORKING ENVIRONMENT WITH A PERSONALITY

 

Hours: Full Time, Monday - Friday between 9am - 6pm

Duration: Temporary ongoing- potential to go onto a Permanent contract

 

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews so there will be no need for you to travel to Nottingham to meet us.

 

Key Duties:

  • Taking inbound calls
  • Dealing with customer enquiries
  • Inputting data into a bespoke system (training given)

Key Skills:

  • Communication skills
  • Flexible and organised
  • High level of accuracy and attention to detail
  • Positive work environment

Location:

  • From Huthwaite - 2.2 miles
  • From Alfreton - 4.3 miles
  • From Mansfield - 7 miles
  • From Hucknall - 10.5 miles
  • From Chesterfield - 13.4 miles

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Appointment Executive

READY TO BOOK AN APPOINTMENT FOR YOUR NEXT CAREER MOVE?

 

| APPOINTMENT EXECUTIVE |

| LENTON |

| £17,500 PER ANNUM OTE £21,500 |

 

HOURS: FLEXIBLE OVER 7 DAYS 

Our client are seeking to appoint a tenacious individual to form a key part of their busy customer centric team of individuals who all enjoy delivering an outstanding customer experience! If you are target/sales driven and have an excellent telephone manner as well as a warm and friendly personality, this is the opportunity you've been waiting for!

Responsibilities:
 

  • Answering incoming telephone enquiries with the aim of turning them into appointments
  • Engaging & answering our customer’s enquiries via email / website, so having a flair for talking, engaging & selling to customers is key
  • General customer service duties


Skills/Attributes/Experience:

  • Excellent telephone manner
  • Sales / target driven
  • Well organised with attention to detail
  • Strong communication skills
  • Good standard of education

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

New Business Administrator - 7 Month FTC

| NEW BUSINESS ADMINISTRATOR - 7 MONTH FTC |

| £19,000 PER ANNUM |

| HUCKNALL |

Our client are seeking to appoint a highly proactive, tenacious individual to take responsibility of ensuring that new client's needs are met. You will be a great listener, with the ability to present ideas and ensure a sound understanding of customer requirements. You will possess the ability to retain product information, with a genuine passion for providing outstanding customer service alongside excellent social skills!

Responsibilities:

  • Proactively contact new customers to confirm their full requirements, ensuring they are aware of the full range of products available
  • Take a consultative approach to the customer, working closely with them to finalise their order
  • Provide extensive and relevant product information and arrange for samples to be sent out to the customer
  • Use an internal system to generate and send out a quote, chasing the customer for approval
  • Process orders accurately onto the system, liaising with the client right up to delivery
  • Provide details to buying department on likely stock requirements moving forward
  • Accurately record information on the CRM system

Skills/Attributes/Experience:

  • Experience in a customer focused/ administrative position is essential
  • Excellent social skills with the ability to concrete out a realistic idea as to what customers can expect is ESSENTIAL
  • Strong communication/listening/conversational skills
  • Ability to present options, talk about ideas and assist customers
  • Proactive nature, ensuring things are followed up efficiently
  • IT literacy, with the ability to learn new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your applicationwith no further communication.

Administrator (Design)

GET CREATIVE WITH YOUR CAREER!

 

| ADMINISTRATOR (DESIGN) |

| £17,000 - £18,000 PER ANNUM |

| ILKESTON |

Our client are seeking to appoint an organised individual who is keen to learn and develop, to take responsibility for the effective maintenance of administration, processing of customer records and provide an effective reception service! You will be adaptable, with the ability to wear numerous hats with a proactive nature in order to thrive in this ever-changing environment!

There are excellent opportunities for progression into the Design team in this role! If you have a creative flare and are looking for a role that will allow you to combine that with your administrative skills, this is an ideal opportunity!

Responsibilities:

  • Process daily mail in and out of the site
  • Answer any administrative request for information/ invoice/ purchase orders
  • Order processing, delivery notes, purchase order prior to payment
  • Haulage - check and verify sub contracted haulage use and costs
  • General filing and maintenance of customer records
  • Monitor and maintain site stationary
  • Provide administrative support to General Manager eg. diary management, typing, call screening
  • General receptionist duties

Skills/Attributes/Experience:

  • Previous experience in administration within an office environment is desirable
  • Good organisation and prioritisation skills
  • Proficient PC Skills (Word, Excel, PowerPoint)
  • A willingness to learn and develop- keen to progress into the Design team!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Feeling Rejected By Retail?

REJECTED BY RETAIL?

| INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £17,121 PER ANNUM |

Due to continuing success, our client are seeking to appoint numerous driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Hours: Full & Part Time Hours

Full Time:

  • 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
  • Shifts will be either 8am - 4pm OR 9am-5pm rotating
  • 1 Weekend in every 4
  • 1 week in every 4 will be late shifts 1pm - 9pm

Part Time:

15 hours per week - 4PM - 9PM + 1 Weekend

Responsibilities:

  • To support all functions within the Sales department through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss their recent order quotation
  • Adopting sales techniques to convert quotes into orders
  • Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 2 Positions Available

| CUSTOMER SERVICE ADVISOR - 2 POSITIONS AVAILABLE! |

| £18,000 - £18,500 PER ANNUM |

| COLWICK |

*CANDIDATES MUST HAVE A CLEAN DRIVING LICENCE AND ACCESS TO THEIR OWN VEHICLE*

Our client are seeking to appoint two individuals who possess excellent administrative skills and thrives on providing exceptional customer service! You will be responsible for ensuring all incoming enquiries, both verbal and electronic, are dealt with in a courteous, professional and competent manner! You will thrive within a busy environment and excel under pressure!

Responsibilities:

  • Receive a large volume of incoming calls from customers
  • Support customers with their enquiries and processing orders accurately
  • Assist with email enquiries promptly, following up on these to ensure the customer is satisfied
  • Make a small number of proactive customer calls to update them on their orders, inform them of any delays or changes to delivery
  • Taking payments where required
  • Update KPI Sheets frequently
  • Set up new customer contracts on the internal system, maintaining them and keeping them up to date

Skills/Attributes/Experience:

  • Experienced working in a fast paced environment/customer service role is ESSENTIAL
  • Ideally have experience in a call centre or contact centre environment
  • Excellent attention to detail
  • Ability to prioritise work load to ensure customer demands are fully met
  • Ability to work as part of a team
  • Excellent communication skills
  • Energetic, enthusiastic and happy!
  • Driving License and access to a vehicle is ESSENTIAL!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

Accompanied Viewer (Property)

TAKE YOUR FIRST STEP ON THE LADDER OF YOUR PROPERTY CAREER!

| ACCOMPANIED VIEWER (PROPERTY) |

| MAPPERLEY |

| £18,000 PER ANNUM |
| OTE £20,000 PER ANNUM |

Our client are seeking to appoint a confident, engaging individual to front-line the business in showing potential purchasers around a mixture of empty, tenanted and occupied properties!

You will be a well presented, professional individual with the ability to think ahead in order to prepare and present, in the very best light, the available properties. This is an excellent opportunity for a charming, sociable individual to hone in on already established customer service skills to further develop within the property sector!

Hours: Tuesday - Friday - 9.00am - 6.00pm & Saturday - 9.00am - 4.00pm

Mileage allowance: 40p per mile - this role with predominantly be field based.


Responsibilities:

  • Diary management - planning and attending viewings as required
  • Preparing properties prior to viewings
  • Provide outstanding levels of customer service
  • Client liaison, often being the first face potential buyers see, making an excellent first impression
  • Ensuring excellent property based knowledge on the properties
  • Responsible for property keys and ensure they are collected and returned to the office as appropriate
  • Ensuring property is secured following viewings

Skills/Attributes/Experience:

  • Experience in Property is NOT ESSENTIAL
  • Excellent Customer Service skills are ESSENTIAL
  • Punctual and reliable
  • Well presented, with excellent customer service skills
  • Ability to manage own diary/travel
  • Team player
  • Excellent communication skills, confident liaising with people

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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