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Customer Service Advisor - Various Locations

Various Locations: Lenton, Annesley, South Normanton, Nottingham City Centre and Burton-on-Trent

Salary: £7.83 - £8.00 per hour

Hours: Full time Monday-Friday

Duration:Temporary 

Your Key Responsibilities:

  • Provide outbound and inbound telephone customer service to their extensive customer base
  • Providing accurate product information to customers
  • Maintaining and updating all information on customer accounts
  • Ad hoc duties as required

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Experience of customer service - be that in an office environment, retail or hospitality
  • Excellent communication and conversational skills
  • Computer Literate
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Advisor - 2 Positions Available!

Due to continued growth, our Client is seeking to appoint numerous individuals with great communication skills and a positive approach to join their Customer Services Department.

The only experience required is to have previously worked within a contact centre!

**Due to the location of this client and indeed ours, we are more than happy to offer a Skype interview**

Location: 0.5 miles from Junction 27, Hucknall 4 miles, Mansfield 7 miles, Kirkby In Ashfield 3 miles, Eastwood 5 miles

Public Transport:

  • Black Cat (From Derby) Every HOUR
  • Threes (from Nottingham) From EVERY 10 Minutes

Salary: £16,000 to £18,000 per annum (dependant on experience)

Responsibilities:

  • Take inbound calls
  • Deal with all post sale queries
  • Process telephone orders
  • Process customer returns
  • Support the order input team as required
  • Respond to email and fax queries

Skills/Experience/Attributes:

  • Experience with a Customer Services Department/Contact Centre is essential
  • Able to use initiative
  • Excellent communication skills at all levels
  • Proactive manner

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Nottingham Audi - Outbound Customer Service Advisor - 7 Permanent Positions - NO Cold Calling!

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group, are looking for outstanding customer service candidates to join their team. Are you outgoing and motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

** 8 PERMANENT POSITIONS AVAILABLE **

Location: Lenton, Nottingham

Hours: Monday - Friday between the hours of 8am-6pm; 1 in 3 weekends hours between 9am-6pm

Salary: £15,600 (+ commission - OTE £18,000) Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives:

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus , After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Key Responsibilities:

  • Provide outbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

French Speaking Customer Service

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Manage incoming phone calls from clients and sales personnel in a professional manner
  • Direct the concise input of orders in Sage to despatch and invoice point
  • Manage key accounts both in the French Independent and French Chain markets
  • Issue professional and concise response to general queries via e-mail
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
  • Create and manipulate back order and sales reports in excel format
  • Liaise effectively with all levels of management both in UK and Europe
  • Elevate potential non-standard/large complex issues to the French Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised
  • Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Inbound Customer Service Advisor

Nottingham Audi are recruiting! If you are customer service focused please get in touch!

Location: Lenton, Nottingham

Hours: Monday - Friday between the hours of (8am-6pm) (1 in 4 Saturdays)

Salary: £7.50 per hour (OTE 18k on average)

Start: ASAP

Duration: Temporary to Permanent

Are you outgoing, motivated to achieve and looking for your next exciting career move?

We are currently recruiting for outstanding customer service candidates for our client, Nottingham Audi - part of the prestigious Sytner Group. This is an excellent opportunity to become an integral part of an established business.

Your Key Responsibilities:

  • Provide inbound telephone customer service to all customers
  • Contact all customers in a timely manner
  • Answer all inbound calls in a timely manner
  • Provide accurate product information to customers
  • Maintain and update all relevant information on individual accounts
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Strong customer service skills
  • Comfortable with learning new systems
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Customer Service Advisor

Calling all experienced customer service people who want more than just taking calls all day.

Location: Nuthall, Nottingham

Hours: 8.30am - 5.30pm (Mon - Fri)

Duration: Temporary to Permanent

Start date: ASAP

Salary: £7.69 per hour whilst temping - £16,000 per annum once perm plus lucrative bonus scheme

Job Purpose

To identify and gain new job opportunities for the 16-18-year candidate market. Upon generating roles, you will then take control for identifying suitable candidates and co-ordinating between both parties to fulfil the requirement.

Job Purpose

  • This role is a combination of making outbound calls to perspective clients to generate jobs for the 16-18-year-old market. You will be able to ask questions to ascertain a clients’ need and the type of candidate they would look for and ensure a full comprehensive job specification is gained.
  • Manage an ongoing caseload of applicants, providing information, advice, guidance and support to assist them in overcoming barriers to employment and training.
  • Give regular updates on vacancy progress to all employers
  • Complete telephone interviews with applicants identified as potentially suitable for placements with a view to arranging interviews with employers
  • Arrange interviews with employers for suitable applicants
  • Follow up on interviews and give improvement feedback to applicants and employers, Complete all necessary reporting activity
  • You will attract and recruit additional young people on behalf of those clients through various methods to include liaising with the job centre, placing adverts into local papers and various job boards.
  • You will conduct telephone interviews with the candidates and arranging interviews directly with the client.
  • The role requires working with a number of businesses and building relationships in order to gain a better understanding of their recruitment needs and requirements.

Person Specification

  • You do not need to have previous telesales experience for this position as the key skills required are a strong customer service background and exceptional listening skills.
  • Strong communication and questioning skills and an ability to multitask is key in this role.
  • A desire to be part of a business that works hard to gain employment for the apprenticeship market is key.

Full training is offered for this position

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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