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Export Customer Service Administrator

| EXPORT CUSTOMER SERVICE ADMINISTRATOR |

|NOTTINGHAM CITY CENTRE |

| £18,000 - £20,000 PER ANNUM |

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Export Customer Service to their clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise. You will be responsible for all aspects of customer facing administration including the creation and handling of export documentation to ensure that the customer requirements are filled and ensure they are eager to return!

Key Responsibilities:

  • Receive incoming international telephone calls and e-mail communications from clients and sales personnel
  • Concise input of orders in Sage to despatch and invoice point
  • Issue professional and concise response to general queries
  • Create commercial invoices and export documentation in relation to processed customer orders complying with HRMC requirements and country specific regulations
  • Ensure comprehensive record keeping, both electronic and hard copy in accordance with company policies
  • Monitor and document department KPI’s set by the Customer Service Team
  • Elevate potential non-standard/complex issues to the Team Leader and Customer Service Manager as necessary
  • Maintain detailed knowledge of current company products to ensure a confident image is received by client
  • Develop relationships with strategic customers and commercial representatives

Skills/ Attributes/ Experience:

  • 2 years customer service experience in a direct customer facing environment is DESIRABLE
  • Experience in manufacturing or distribution is ESSENTIAL
  • Knowledge of export is desirable but NOT essential- can be taught
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible

Please only apply for the this position if you can evidence, on your CV, the essential elements of the post.
Should this not be the case, you will only receive an automatically generated email response to yourapplicationwith no further communication.

Administrator (Property)

| PROPERTY ADMINISTRATOR |

| EASTWOOD - MUST BE ABLE TO TRAVEL BETWEEN EASTWOOD & BULWELL FOR THE PURPOSES OF TRAINING |

| £16,500 PER ANNUM - OTE £18,900 PER ANNUM |

 

Are you ambitious with a solid background in customer service looking to diversify into the property sector, or do you have property administration experience?

A new opportunity has arisen within a well established property company for an organised, driven individual to join the Pre-Market Team!You will be liaising with home-owners alongside creating valuation reports. This is a wonderfully varied role which not only has fantastic benefits, but also offers a route for progression!

 

Benefits:

  • Childcare Vouchers!
  • Car Benefit Scheme!
  • Choice Discounts, including shopping cards, money off deals and restaurant discount cards
  • Buy as you Earn Scheme
  • Life Assurance
  • Sharesave
  • Dental Insurance
  • Health Cash Plans
  • Buy up to 5 additional Holidays per year
  • 20% Discount on new EE Contracts!
  • Estate Agency staff discount!

Key Responsibilities:

  • To carry out online research relative to subject properties
  • To liaise directly with Agents for additional information regarding subject or comparable properties
  • To evaluate online research alongside external information
  • To create marketing evaluation packs which will recommend an Established Valuation and suggested marketing price for properties in line with client's requirements
  • Calling home-owners to run through the process
  • To ensure effective communication between all internal and external clients
  • To provide excellent customer service to clients to ensure that business relationships are maintained

Skills/Experience/Attributes:

  • Excellent customer service skills
  • Good communication skills both verbally and in writing
  • Ability to prioritise workload and multi task
  • Experience within the property/new build industry is desirable but not essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Bids & Proposals Engineer

| BIDS & PROPOSALS ENGINEER |

| £25,000 - £30,000 PER ANNUM |

| BULWELL |

Our client is seeking to appoint an experienced, robust individual to assist in both the composition and management of the internal and external bids and quotations. You will have technical experience or interest, supported by commercial exposure!

Hours:Mon - Thu - 8.00am - 4.30pm & Fri - 8.00am - 1.00pm

 

Responsibilities:

  • Prouction of quotations as per instructions received from either the Technical department, Projects or Engineering
  • Keep up to date bid summary document
  • Dealing with any correspondence until either a purchase order is received or project is lost
  • Maintaining the Quotation/Works Order register
  • Maintaining the Specifications register
  • Ensure that all quotations are fulfilled and sent with relevant compliance statements and supporting evidence
  • Process/review new POs when received
  • Schedule and lead bids and proposals hand over once PO is received
  • Ensuring the sales team are kept up-to-date with information on quotations sent and orders received

Skills/Attributes/Experience:

  • Experience within a technical industry/ background is ESSENTIAL
  • Commercial experience/ exposure is ESSENTIAL
  • SAP proficiency is advantageous but training is provided
  • Highly organised, articulate individual
  • Strong communication skills
  • Ability to work as part of a team

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

| CUSTOMER SERVICE ADMINISTRATOR |

| LENTON, NOTTINGHAM |

| £18,000 - £20,000 PER ANNUM |

| MON - FRI, 9:00AM AND 5:00PM)

Our client is seeking to appoint a proactive and enthusiastic individual with first-class communication and customer service skills! You will play a pivotal role in ensuring customers recieve comprehensive information about the services on offer, whilst simultaneously maintaining an internal database!

Responsibilities:

  • Process a variety of client enquiries accurately and quickly
  • Promptly respond to all customer enquiries and issues to ensure the delivery of an efficient and effective service to clients
  • Develop a comprehensive understanding of the services offered in order to best advise customers
  • Maintain tidy administrative systems to ensure that all filing, management of electronic information and key documents are kept up to date
  • Complete mail shots, organise and attend meetings, take minutes, note and distribute actions and decisions
  • Extensive use of MS Access and Excel and Word to assist in the monitoring of all assessments, client enquiries, mail merges, contacting clients, tracking quality checking and maintaining accurate records
  • Compile and provide routine information and statistics for management reports
  • Assist with compiling guidance documents outlining the required procedures, for training purposes and to ensure quality management protocols are followed
  • Attend consultation, community and launch events and assist with setting them up where required
  • Ongoing communication both internally and externally
     

Skills/Experience/Attributes:

  • Previous experience in a Customer Service and Administrative role is ESSENTIAL
  • Team orientated and proactive
  • Must be efficient and hard working
  • Excellent accuracy and attention to detail is ESSENTIAL
  • Excellent communication skills, both verbal and written
  • Outstanding communication skills
  • IT literate, with the ability to pick up new systems
     

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Production) - 12 Month FTC

| ADMINISTRATOR (PRODUCTION) - 12 MONTH FTC (MATERNITY COVER)|

| £22,000 - £24,000 PER ANNUM |

| COLWICK, NOTTINGHAM |

Our client is seeking to appoint an efficient, dependable Administrator with a hands-on, proactive approach to become an integral member of their leading organisation! You will be responsible for coordinating the day-to-day workload of the Production team, producing work-orders and becoming the pivotal point in the department! 

Responsibilities:

  • Review all new orders checking details and correcting where required
  • Create and complete works orders in the system
  • Sending pro-forma invoices to customers
  • Pick stock orders/orders
  • Processing credit card payments
  • Overseas orders; contract review, enter orders onto the system, create works orders and pick stock
  • Complete a quality check by signing off works orders for items built in production
  • Enter and maintain serial number records

Skills/Attributes/Experience:

  • Background in an Administrative position is ESSENTIAL
  • Experience in Production is advantageous but NOT essential
  • Excellent communication skills at all levels
  • Methodical approach with a keen eye for detail and accuracy!
  • Proactive and enthusiastic attitude!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

| CUSTOMER SERVICE ADVISOR |

| ILKESTON, ACCESSIBLE BY PUBLIC TRASNPORT |

| £18,720 PER ANNUM |

| MON - FRI, HOURS BETWEEN 8AM AND 5:30PM)

Our client is seeking to appoint team-orientated individual with first-class communication and customer service skills! You will join their extremely collaborative and close team where you will liaise with colleagues and customers to provide effective and quality customer service!

 

Responsibilities:

  • Receive a large volume of incoming calls from customers, dealing with a range of enquiries efficiently (95% of the role)
  • Placing bookings from customers, raising new contracts on the system where necessary
  • Liaising with internal account managers to secure pricing and quotes
  • Maintain ongoing communication with colleagues and customers in order to see a booking through to completion
  • Maintaining spreadsheets and databases on a daily basis in order to report to Senior Directors when required
  • Supporting colleagues with daily, basic administration

 

Skills/Experience/Attributes:

  • Previous experience in Customer Service is ESSENTIAL
  • MUST be a team player!
  • Must be efficient and hard working
  • Excellent accuracy and attention to detail is ESSENTIAL
  • Excellent communication skills, both verbal and written
  • Outstanding communication skills
  • IT literate, with the ability to pick up new systems

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Administrator (UK & International Client Base)

Sales Administration, with an international twist!

| SALES ADMINISTRATOR (UK & INTERNATIONAL CLIENT BASE) |

| MANSFIELD |

| £22,000 - £24,000 PER ANNUM |

| HOURS- 7:45AM - 5:00PM |

Our client is seeking a dynamic, proactive and tenacious individual with experience in Sales Administration to become an integral member of their internal sales team! You will be the type of person to 'spot an opportunity' and multi-task in order to maximise those opportunities!

You will undertake a consultative approach to both UK and International customers and will be able to take instruction and produce a positive outcome! If you are enthusiastic, engaged and have a will and a want to learn, this is a fantastic opportunity for you!

Key Responsibilities:

  • Processing of daily sales and hire orders from telephone calls and emails
  • Managing both UK and International client base, processing their orders
  • Liaise with clients on a daily basis, dealing with export and import documentation/clearance
  • Preparation of daily and monthly sales figures and reports
  • Communicate with internal and external sales staff offering administrative support where necessary
  • Produce quotes for customers, actively following these up in order to secure an order
  • Responding to customer enquiries promptly and efficiently, monitoring quote progress through to conclusion

Skills/Experience/Attributes:

  • Experience in Sales Administration is ESSENTIAL
  • Personality is paramount - the ability to fit well in a team environment and thrive!
  • Knowledge/ experience with Export or Import is advantageous
  • Excellent communicator, professional and approachable, keen to please and happy to get stuck in
  • Excellent written and verbal communication skills
  • Well organised with the ability to think on your feet and respond effectively to changing priorities
  • Able to make decisions and negotiate a deal, often thinking outside the box to reach a mutually beneficial conclusion with the customer

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Property Coordinator (Valuations)

| PROPERTY COORDINATOR - VALUATIONS |

| £17,000 PER ANNUM - OTE UP TO £21,480 |

| MUST BE ABLE TO TRAVEL BETWEEN EASTWOOD & BULWELL FOR THE PURPOSES OF TRAINING - POSITION WILL BE BASED IN BULWELL  |

Benefits:

  • Childcare Vouchers!
  • Car Benefit Scheme!
  • Choice Discounts, including shopping cards, money off deals and restaurant discount cards
  • Buy as you Earn Scheme
  • Life Assurance
  • Sharesave
  • Dental Insurance
  • Health Cash Plans
  • Buy up to 5 additional Holidays per year
  • 20% Discount on new EE Contracts!
  • Estate Agency staff discount!

 

Key Responsibilities:

  • To carry out online research relative to subject properties
  • Liaise directly with Agents for additional information regarding subject or comparable properties
  • Evaluate online research alongside external information
  • Create marketing evaluation packs which will recommend an Established Valuation and suggested marketing price for properties in line with clients’ requirements
  • Challenge information supplied by Agents to substantiate valuations
  • Ensure effective communication between all internal and external clients
  • Provide excellent customer service to clients to ensure that business relationships are maintained and sustained 

Skills/Experience/Attributes:

  • Experience within Estate Agency is ESSENTIAL!
  • PC Literate
  • Excellent customer service skills
  • Good communication skills both verbally and in writing
  • Attention to detail
  • Ability to multi-task, work under pressure and prioritise workload
  • Ability to prioritise workload

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Property)

| PROPERTY ADMINISTRATOR |

| EASTWOOD - MUST BE ABLE TO TRAVEL BETWEEN EASTWOOD & BULWELL FOR THE PURPOSES OF TRAINING |

| £16,500 PER ANNUM - OTE £18,900 PER ANNUM |

 

Are you ambitious with a solid background in customer service looking to diversify into the property sector, or do you have property administration experience?

A new opportunity has arisen within a well established property company for an organised, driven individual to join the Pre-Market Team!You will be liaising with home-owners alongside creating valuation reports. This is a wonderfully varied role which not only has fantastic benefits, but also offers a route for progression!

 

Benefits:

  • Childcare Vouchers!
  • Car Benefit Scheme!
  • Choice Discounts, including shopping cards, money off deals and restaurant discount cards
  • Buy as you Earn Scheme
  • Life Assurance
  • Sharesave
  • Dental Insurance
  • Health Cash Plans
  • Buy up to 5 additional Holidays per year
  • 20% Discount on new EE Contracts!
  • Estate Agency staff discount!

Key Responsibilities:

  • To carry out online research relative to subject properties
  • To liaise directly with Agents for additional information regarding subject or comparable properties
  • To evaluate online research alongside external information
  • To create marketing evaluation packs which will recommend an Established Valuation and suggested marketing price for properties in line with client's requirements
  • Calling home-owners to run through the process
  • To ensure effective communication between all internal and external clients
  • To provide excellent customer service to clients to ensure that business relationships are maintained

Skills/Experience/Attributes:

  • Excellent customer service skills
  • Good communication skills both verbally and in writing
  • Ability to prioritise workload and multi task
  • Experience within the property/new build industry is desirable but not essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Office Support Administrator

Organise your next job organising theirs...

 

| OFFICE SUPPORT ADMINISTRATOR |

| NOTTINGHAM CITY CENTRE |

| £18,000 PER ANNUM |

 

Our client is seeking to appoint a proactive individual who not only takes pride in the general appearance and upkeep of the office and its supplies, but also possesses the skills or both organise and liaise with clients and staff alike. You will enjoy a multi faceted position, in which you will represent the business and play a pivotal role in the continuing success and coordination of the office!

 

Responsibilities:

  • Maintaining the professional appearance of the office at all times and arranging for all necessary repairs
  • Liaising with the landlord and other suppliers to ensure the office is safe and functional
  • Maintaining staff facilities such as the kitchens, meeting rooms and reception areas
  • Monitoring and purchasing of consumables (tea, coffee etc.)
  • Meeting room management and booking admin
  • Sorting and distribution of incoming post/processing outgoing mail
  • Maintaining adequate stationery supplies
  • Managing all travel and accommodation requests
  • Ensuring filing systems are maintained and current
  • Assisting with office security - ensuring integrity and confidentiality of data

Skills/Attributes/Experience:

  • Experience in a similar role is ESSENTIAL
  • Ability to deliver exceptional customer service
  • Ability to communicate effectively with great interpersonal skills
  • Flexible approach to daily activities with a strong administrative background
  • Ability to work under own initiative and be able to prioritise conflicting work demands effectively

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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