| CAD DESIGN ENGINEER |

| ALFRETON |

| £30,000 - £35,000 PER ANNUM |

Our client, a market leader, is seeking to appoint a CAD Design Engineer. You will work on design projects using CAD software to assist in the production of custom designed products to suit the process and mechanical requirements of each application to ensure maximum operating efficiency!

Skills/Experience/Attributes:

• Confident and proficient Solid Edge user (will consider Solid Works user)
• 3D concept visualisation/ 3D model generation - for product and process plant/ package design
• Generation of 2D high quality manufacturing drawings for manufacture and BoM generation
• Inventive, Practical (mechanical minded) and Resourceful
• Team player - working with a focused team of Mechanical and CAD Design Engineers
• Excellent communication skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| HEAD OF OPERATIONS - GERMAN SPEAKING |

| NOTTINGHAM CITY CENTRE |

| £35,000 PER ANNUM |

Our client is seeking to appoint German speaker, educated to Degree level, to assume responsibility for the day to day smooth running of their successful translation business, whilst continually monitoring operational effectiveness and meeting business objectives!

You will possess undoubted commercial acumen and customer service skills within the translation industry, complemented by the Sales and Marketing department’s ongoing business development activities which ensures consistent progress across the company.

Responsibilities:

• Responsible for day-to-day running of the business in conjunction with senior colleagues, including the management of customer service departments
• Team-leading the Project Management department 
• Ensuring PM team consistently follow company processes to achieve highest levels of customer satisfaction and operational efficiency in line with company objectives and requirements.
• Overseeing workloads and order levels to ensure even and fair distribution amongst colleagues  and optimal office capacity utilisation
• Devising performance measures and analytics, appraising staff against measures, reviewing targets
• Defining and monitoring office efficiency / cost-effectiveness of processes and resources
• Anticipating new resource requirements and trialling new resources (in conjunction with senior colleagues)
• Senior responsibility for resolution of client and supplier invoicing anomalies / errors, in conjunction with Accounts department
• Recruiting new staff, in conjunction with Managing Director
• Proposing innovations and improvements to Managing Director
• Regular reporting to Managing Director.

Skills/Attributes/Experience:

• Degree level German fluency
• Experience in a similar role within the translation industry is ESSENTIAL
• Ability to prioritise workload
• People management skills/experience.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| INBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, £18,000 OTE |

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their inbound team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Salary: £15,600 (+ commission OTE £18,000)  Increasing to £16,100 after 6 months and £17,100 after 12 months.

Hours: Shift rotation between 8.00am - 6.00pm with 1 Saturday in 4 - 8.00am - 1.00pm

Bonuses and Incentives :

• Attendance Bonus - Year End Zero absence in 12 months -£250
• Retention Bonus After 2 years’ service - £750
• Minimum bonus per year £4000
• Car scheme (Yes that’s right you could be driving an Audi)
• Get your birthday off
• Plus more

Key Responsibilities:

• Provide inbound telephone customer service
• Provide accurate product information
• Maintain and update all relevant information on individual accounts
• Working as a team and as an individual, working towards the monthly bonus targets
• Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

• Excellent communication and conversational skills
• Experience of customer service - be that in an office environment, retail or hospitality
• Warm and friendly nature
• Strong customer service skills
• Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| SENIOR ADMINISTRATOR |

| NOTTINGHAM CITY CENTRE - EASILY ACCESSIBLE VIA PUBLIC TRANSPORT |

| £20,661 PER ANNUM |

Our client is seeking to appoint a warm, confident and highly-experienced Administrator to form a pivotal part in the functioning of their organisation! You will be the central point of contact for various agencies and departments within the business, and strike the balance between professionalism and sensitivity in this varied, hands-on role!

*Due to the nature of the business, candidates will need to have a sympathetic approach and be comfortable being privy to some very sensitive and confidential information*

Hours: 37 hours per week, Monday - Friday 9.00am - 5.00pm (flexibility required for an early start at 8.30am for fortnightly meetings)

Responsibilities:

• Arrange fortnightly meetings; preparing agendas, confiming attendance and producing accurate notes
• Respond quickly and efficiently to all incoming internal & external enquiries, ensuring that these are followed up on and seen through to resolution
• Initiate, develop and maintain effective systems (electronic and manual) to file correspondence, minutes, agendas and other documents
• Taking responsibility for recording and collating statistical information for reporting purposes
• Take responsibility for all general office/administration duties
• Responsibility of word document processing

Skills/Attributes/Experience:

• Experience within an Administrative role is ESSENTIAL
• Confidentiality and discretion is EXTREMELY important
• Ability to be sympathetic, possessing a professional attitude to potentially difficult situations
• Ability to work as part of a very hands-on, proactive team
• Strong work ethic - genuinely wants to make a difference with a proactive approach
• Ability to input and process data, including basic excel usage

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| SALES SUPPORT ADMINISTRATOR (PROPERTY) |

| MAPPERLEY |

| £18,000 PER ANNUM |

Our client is seeking to appoint a motivated, efficient and energetic individual to become an integral part of their sales team in their busy Estate Agency! You will be an excellent communicator, with a meticulous approach and self-discipline.

Being the first point of contact for many, you will be the face of the business and ensure each and every customer walks away having received an outstanding, first class service!

Hours: 42.5 hours per week, Mon - Fri 9.00am - 6.00pm (30 minute lunch) including alternate Saturdays 9.00am - 4.00pm

Responsibilities:

• Answering the telephone, greeting visitors to the branch and dealing with day-to-day enquiries into the office
• Taking messages for other staff members and dealing with general queries
• Booking market appraisals on potential new properties
• Taking all relevant information about the property from prospective vendors, including selling the services of the business to them
• Arrange viewing appointments on properties for sale
• Chase up potential leads
• Registering the requirements of interested applicants who are looking for a property and matching their requirements to the available stock to try and pro-actively market the properties for sale
• Other varied daily activities

Skills/Attributes/Experience:

• Experience in an Administrative role is ESSENTIAL
• Excellent telephone manner
• Organised, with meticulous attention to detail
• The role offers the opportunity to acquire more responsibility within the office once the candidate is established within the role
• Outstanding attitude, with a 'willdo' approach
• Property based experience would be advantageous but is not essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| HR ADVISOR |

| COLWICK |

| £25,000 - £30,000 PER ANNUM |

Our client is seeking to appoint a proactive, intuitive and robust individual to become an integral part of the HR team! You will assist in providing full generalist HR support to employees and managers, ensuring compliance at all times with statutory legislation, company policies and procedures. You will have strength of character and tenacity, and strike the fine balance between backbone and sensitivity in order to provide support on all matters relating to HR!

Responsibilities:

• To contribute to the development and successful delivery of HR projects and initiatives
• Provide commercially focused advice and support to managers on employee relations issues in line with company procedures
• Assist managers with recruitment and selection for all vacancies, including participating at interviews, administering psychometric and ability testing instruments
• Prepare all associated documentation for new starters, including contracts of employment and right to work documentation
• To ensure accurate HR records on all employees
• Conduct Exit Interviews for leavers up to Manager level, ensuring there is a review (at least quarterly) and that relevant information is provided to the HR Manager in a report format
• Generally act in an advisory capacity, on all matters relating to HR, for both Line Managers and employees
• Attend training courses/seminars in order to keep up to date with all legislative changes
• Assist the HR Manager in the development and review of policies and procedures, ensuring the policies and procedures are adhered to and advise of changes to employment legislation
• Produce monthly HR Metric reports for the HR Manager
• Deliver training to Managers in matters relating to Performance Appraisal, Recruitment & Selection, Discipline & Grievance and Absence Management
   

Skills/Attributes/Experience:

• CIPD Level 5 is ESSENTIAL
• Experience of absence management, providing HR advice on disciplinary and grievances and acomputerised HR System is ESSENTIAL
• Up to date knowledge of employment law
• Ability to influence and challenge decisions
• Excellent written and verbal communication skills, including strong MS Office skills
• Excellent organisation skills with the ability to prioritise workloads effectively, including the abilityto develop strong working relationships.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| CUSTOMER SERVICE ADVISOR |

| EAST LEAKE |

| £18,771 PER ANNUM + 7.5% ANNUAL BONUS |

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

Hours of work: Monday to Friday, 8am - 4pm OR 9am - 5pm

Benefits:

• FREE Yoga
• Leisure Activities
• Annual day trip
• 28 days holiday
• Free fruit
• Award evenings
• Discount cards
• On site canteen
• Coaching/1-2-1's

Responsibilities:

• Processing customer orders coming in via telephone, e-mail
• Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
• Accurately completing administration tasks or secondary processes to agreed time-scales
• Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
• External communication with customers and suppliers, negotiating and building relationships
• Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
• Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

• A good standard of education
• Excellent communication skills, both verbal and written
• Ability to think on your feet
• Experience of customer service would be highly advantageous
• Interest in developing a career with a global organisation
• Confident user of office IT systems
• Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| PANEL WIRER |

| BULWELL |

| £22,000 PER ANNUM / £11.00 PER HOUR |

Our client is seeking to appoint an experienced Panel Wirer to join their thriving & established team. Due to continued growth, they are looking for a skilled indivudual to take up a contract in a new exciting division within the company.

Hours: 37 hours per week - 8:00-16:30 (M-T) & 8:00-13:00 (F)

Responsibilities:

• Working in line with the project plan and build schedule as laid out by the Operations Manager. Reporting any areas of concern and suggesting corrective actions where necessary
• Ensuring that the production build and stores areas are kept clean, tidy and free from debris and obstacles at all times
• To inform Operations Manager, Project Engineer, Purchasing and Stores of any design or material shortages promptly so that any problems can be resolved at an early stage, thus keeping equipment completion deadlines on target as far as is possible
• To ensure wiring or mechanically assembled equipment is consistent at all times and to relevant drawings and carry out quality inspections as required
• To maintain all documentation levels, i.e., "Drawing Red line Mark ups", Punch Lists and Time Sheets required by your department
• Maintaining a stock level of components required for current and future project builds. Ensure that the Purchasing Manager is aware of any component shortages to enable the ordering of replacement parts in advance of requirements

Key result areas:

• Wiring and assembly Production completion dates
• Liaison with Project Engineers, Purchasing, Stores, Design and Operations Manager
• Quality system and its maintenance
• Documentation
• Health and Safety
• Teamwork
• To maintain prompt and punctual timekeeping
• To work above and beyond the job description at the request of the management

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £17,121 PER ANNUM |

Due to continuing success, our client is seeking to appoint 10 driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Hours: Full & Part Time Hours

• 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
• Shifts will be either 8am - 4pm OR 9am-5pm rotating
• 1 Weekend in every 4
• 1 week in every 4 will be late shifts 1pm - 9pm

Responsibilities:

• To support all functions within the Sales Centre through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
• Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
• Issuing brochures following customer requests
• Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
• Maximising all sales opportunities through taking inbound customer calls who wish to discuss theirrecent order quotation
• Adopting sales techniques to convert quotes into orders
• Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

• Experience within a customer service environment (any sector) is ESSENTIAL
• Customer service experience in retail or hospitality is suitable
• Confident telephone manner
• Strong communication skills
• Good IT skills, confident with data input
• Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| OUTBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, £18,000 OTE |
 

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group, are looking for outstanding customer service candidates to join their team. Are you outgoing and motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

** NUMEROUS POSITIONS AVAILABLE **

Hours: Week 1 - 9.30 / 7.00 Monday to Thursday & Week 2 - 9.30 / 6.00 Monday to Friday & 9.30 / 1.00 Saturday

Salary: £15,600 (+ commission - OTE £18,000) Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives:

• Attendance Bonus - Year End, Zero absence in 12 months - £250
• Retention Bonus , After 2 years’ service - £750
• Minimum bonus per year £4000
• Car scheme (Yes that’s right you could be driving an Audi)
• Get your birthday off
• Plus more

Key Responsibilities:

• Provide outbound telephone customer service
• Provide accurate product information
• Maintain and update all relevant information on individual accounts
• Contact all customers in a timely manner
• Working as a team and as an individual, working towards the monthly bonus targets.
• Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
• Any other ad-hoc duties as requested

Skills/Experience/Attributes:

• Excellent communication and conversational skills
• Experience of customer service - be that in an office environment, retail or hospitality
• Warm and friendly nature
• Strong customer service skills
• Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Our client is seeking to appoint a Customer Service Assistant to deliver a helpful and consistent service to customers through various channels; face to face, telephone, mail, email and social media.

This role promises variation, it will undoubtedly push limits in order both support and develop professional and personal growth! You will hone in daily on your customer service skills, thinking on your feet in a highly reactive environment!

Location: Nottingham City Centre

Salary: £18,000 per annum, dependant on experience

Hours: 40 Hours Per Week
Mon - Fri - Shifts between 6am -10pm & Sat - Sun - 9am - 5pm (On a rotation)

Responsibilities:

• Provide passenger information relating to all aspects of the services
• Provide and update real time information (especially during service disruptions) through website, social media, phone, email and text alert, in coordination with other departments
• Process online sales and penalty fare payments
• Answer passenger complaints and enquiries effectively and to a high standard, also dealing with lost item enquiries
• Report on customer service activities and key performance indicators
• Contribute to marketing and promotion activities
• Maintain and update the customer database
• General administration work and support to the Customer Services Manager
• Liaise with other departments, including Operations and Revenue Protection, to ensure a full integration and coordination of activities

Skills/Attributes/Experience:

• Minimum of one years’ experience in a similar Customer Service role is essential
• Excellent interpersonal and communication skills as well as attention to detail
• Computer skills including Word, Excel, Powerpoint and use of the internet and social media websites
• A good team player
• Able to effective multi-task
• Well organised and able to manage multiple tasks effectively

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Are you ambitious with a solid background in customer service, looking to diversify into the property sector? A new opportunity has arisen within a well established property company for an organised, driven individual to join the Pre-Market Team!

**Property Experience is NOT essential for this role providing you have a willingness to learn!**

Location: Eastwood

Salary: £16,000 per annum (OTE £18,000 - £19,000 Per Annum)

Benefits:

• Childcare Vouchers!
• Car Benefit Scheme!
• Choice Discounts, including shopping cards, money off deals and restaurant discount cards
• Buy as you Earn Scheme
• Life Assurance
• Sharesave
• Dental Insurance
• Health Cash Plans
• Buy up to 5 additional Holidays per year
• 20% Discount on new EE Contracts!
• Estate Agency staff discount!

Key Responsibilities:

• Ensure all valuations requests from Clients are dealt with within SLA’s
• Ensure effective communication with both internal and external clients
• Make appointments with vendors and nominated Estate Agents.
• Chase Agents for return of paperwork to enable efficient production of packs by the PropertyValuation Co-ordinators
• Ensure an effective audit trail on Compass with relevant notes
• Chase the return of reports and keep Clients updated
• Record any expenditure and liaise with Accounts to ensure any necessary invoices are raised
• Liaise with both internal and external colleagues with effective communication to ensure business relationships are maintained and sustained

Skills/Experience/Attributes:

• Excellent customer service skills
• Good communication skills both verbally and in writing
• Ability to prioritise workload

Desirable:

• Experience within the property/new build industry

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.