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Team Leader - Customer Service

| TEAM LEADER - CUSTOMER SERVICE |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £22,000 PER ANNUM |

Our client is seeking an experienced Team Leader who will be responsible for the delivery of business target's and KPI's by motivating, monitoring and managing team members. You will be responsible for coaching and training in a high challenge, highly supportive environment. You will lead by example and have a passion for delivering excellent service to clients and colleagues.

If you have experience leading a team, we would like to hear from you!

Key Responsibilities:

  • Delivering outstanding customer service at all times
  • Working with the rest of the business to deliver its core purpose and cultural values
  • Achieving business budgets & KPI’s
  • Team recruitment
  • Building effective relationships with our Partner Practices across the network
  • Monitor and manage daily/weekly performance working closely with the Team Leaders
  • Motivate the team members throughout the working day
  • Mentor, Coaching and training Team Leaders and Customer Experience Executives
  • Prepare and deliver team meetings
  • Conducting monthly reviews with the Team Leaders and agree department goals
  • Ensuring KPI’s are achieved and working closely with individuals where this is not being met
  • Ensuring our business standards are being achieved

Skills/Experience/Attributes:

  • Experience in a Team Leader position is ESSENTIAL
  • Excellent attention to detail
  • Excellent Organisation
  • Good use of Microsoft word and Excel
  • Commitment/Dedication

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Coordinator

| CUSTOMER SERVICE COORDINATOR |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT! |

| MEETS NATIONAL MIN WAGE + £200 - £300 PER MONTH OTE |

 

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic, thriving team and ensure your tasks are dealt within a professional and competent manner! You will work well within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Senior Recruitment Consultant

  • £24000 - £29000 + Commission & Bonus

Are you an experienced Recruitment Consultant looking for your next career move?

Elizabeth Michael is currently recruiting for our very busy Temporary Division!

We are seeking to appoint a commercially aware, self-motivated and sales orientated individual with energy and enthusiasm! 
In this game it's about being one step ahead, and therefore strong organisational skills are essential. At times, you will need to be the voice of reason, the driving force behind the consistent success of the Temporary Division.

This is an excellent opportunity for an intelligent and driven individual who will support the team continuously! In exchange we can offer structured career development, uncapped earnings and a great place to work surrounded by ambitious like-minded people.

Salary: £26,000 - £29,000 per annum

Location: Colwick, Nottingham

Hours: Mon-Fri, 8:30AM - 5:30PM
 

Key Responsibilities:

  • Business development for both new prospects and existing clients
  • Account management of a shared client base
  • Registering and screening candidates on the telephone
  • Conducting face to face interviews
  • Selecting, placing and management of temporary candidates
  • Supporting and guiding the members of the Temporary division

Skills/ Attributes/ Experience:

  • Minimum of 3 years in a recruitment role is essential
  • Confident in conducting sales meetings and service reviews
  • Demonstratable leadership and management skills
  • Sales orientated
  • A self-starter, with a 'will do' attitude
  • Flexible approach, quick to adapt and comfortable with ongoing change.
  • Full UK Driving Licence

Due to the high number applications we receive it is not always possible for us to contact all applicants. If we do not contact you back within five working days then unfortunately your application has not been successful on this occasion. We will however keep your details on file for consideration of future opportunities.

Senior Sales Support

| SENIOR SALES SUPPORT |

| NOTTINGHAM |

| FULL TIME, PERMANENT |

| MONDAY - THURSDAY 9.00AM - 5.00PM & FRIDAY 9.00AM - 4.00PM |

| £22,000 - £25,000 PER ANNUM, DEPENDING ON EXPERIENCE |

Our client is a seeking an experienced candidate who has extensive experience in a Sales Support role. You will be responsible for collating sales data in regards to performance and KPI's targets for the sales floor. You will be happy to deal with any queries from the team regarding their performance stats. You will have excellent knowledge of using Excel and understanding the sales data in order to create reports. You will be reporting to the Head of Direct Sales and be responsible for reviewing performance and making recommendations on how the data should be allocated.

Responsibilities:

  • Performance stats management including KPI's and associated reporting
  • Data management and allocation to operators on the sales floor (includes reviewing performance and making recommendations to the Head of Direct Sales about how the data should be allocated)
  • Provide information to the Head of Direct Sales about what data sets are and are not working and utilisation levels of the various data sets
  • Deal with any queries from the telesales operators. Usually these queries relate to performance stats that have been compiled
  • Support the Head of Direct Sales with Holiday/Sickness minutes
  • An advanced knowledge & understanding of excel is important to be able to do this role

Skills/Attributes/Experience:

  • Experience in a Sales Support role is ESSENTIAL
  • Advanced knowledge of Excel is ESSENTIAL
  • Understanding of correlating data is ESSENTIAL
  • Highly organised
  • Supportive individual with a natural 'cando' mentality
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

PA

  • £22000 - £25000

| PA |

| NOTTINGHAM |

| FULL TIME, PERMANENT |

| MONDAY - THURSDAY 9.00AM - 5.00PM & FRIDAY 9.00AM - 4.00PM |

| £22,000 - £25,000 PER ANNUM, DEPENDING ON EXPERIENCE |

Our client is a seeking an experienced PA who will have a meticulous eye for detail. You will be responsible for collating sales data in regards to performance and KPI's targets for the sales floor. You will be happy to deal with any queries from the team regarding their performance stats. You will have excellent knowledge of using Excel and understanding the sales data in order to create reports. You will be reporting to the Head of Direct Sales and be responsible for reviewing performance and making recommendations on how the data should be allocated.

Responsibilities:

  • Performance stats management including KPI's and associated reporting
  • Data management and allocation to operators on the sales floor (includes reviewing performance and making recommendations to the Head of Direct Sales about how the data should be allocated)
  • Provide information to the Head of Direct Sales about what data sets are and are not working and utilisation levels of the various data sets
  • Deal with any queries from the telesales operators. Usually these queries relate to performance stats that have been compiled
  • Support the Head of Direct Sales with Holiday/Sickness minutes
  • An advanced knowledge & understanding of excel is important to be able to do this role

Skills/Attributes/Experience:

  • Experience in a PA role is ESSENTIAL
  • Advanced knowledge of Excel is ESSENTIAL
  • Understanding of correlating data is ESSENTIAL
  • Highly organised
  • Supportive individual with a natural 'cando' mentality
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Senior Complaints Handler - Financial Services

Due to continued growth, our client is seeking to appoint a Senior Complaint Handler to join forces with their team. Confident, pragmatic and empathetic, you will illustrate a flair for written and verbal communication, resolving complex problems through to resolution.

Experience in working Irresponsible Lending complaints would be advantageous and being able to demonstrate a calm and reassuring demeanour is essential.

This is an outstanding opportunity for an ambitious and experienced financial service professional to make a significant, long-lasting contribution to a high-profile business, at a key point in its development.

Location: Nottingham City Centre, mixture of office and remote working

Salary: £22,000 - £28,000 per annum

 *Recruitment for this position is due to begin in January*

Responsibilities:

  • Take ownership of complaints, carrying out a full investigation through to resolution
  • Responsible for ensuring all data and correspondence is maintained on appropriate databases
  • Proactively manage daily workloads and targets to achieve Key Performance Indicators
  • Support Complaints Manager, dealing with escalated queries and supporting the team in the absence of the Manager
  • Support continuous improvement by feeding back trends and identifying risk.
  • Ensure the company fulfils its obligations and is compliant to Data Protection (DPA)/Consumer Credit Act (CCA)/and Financial Conduct Authority (FCA)

Skills/Experience:

  • Experience in handling Complaints
  • Proven experience of working complaints in a busy environment is essential
  • Excellent listening and communication skills and the ability to build rapport with customers/colleagues
  • Ability to multitask and handle complaints volumes efficiently and confidently
  • Flexible to adapt to change
  • Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint
  • Competent in working with Microsoft PowerPoint and Excel to extrapolate, analyse and present data in a coherent manner

Desirable:

  • Experience in stepping up and supporting Manager and Team
  • Experience working Irresponsible Lending complaints
  • Preferably experience in Irresponsible Lending Complaints

Trainee Recruitment Consultant

Elizabeth Michael are recruiting for ourselves! We are seeking to appoint an enthusiastic, motivated, sales focused individual to become an integral member of our fast-paced team!

You will thrive in an ever-changing environment, possessing a quick thinking, decisive manner in order to excel within this highly reactive role! However you will be equally proactive and will strike the balance between being quick to adapt yet forward thinking!

You will be commercially aware and highly self-motivated.  You will have durable focus and the ability to withstand a broad range of emotions...sometimes all before 1.00pm on a Monday!  Not precious or easily fazed, you will demonstrate consistent, enviable focus and assurance in a core sales-based position!

For this right candidate, this role offers genuine progression with a view, in time, to managing the very accounts you win!

This role will have a core focus on business development, so please only apply if you have had previous sales-based experience. This is a fantastic opportunity to join a well-established, forward-thinking organisation who can support and guide you into the role of an established Recruitment Consultant.

 

Skills/ Attributes/ Experience:

  • Previous experience in a fast-paced sales environment is essential
  • Intelligent, decisive and determined
  • Must be sales orientated
  • A self-starter, with a 'will do' attitude
  • Flexible approach, quick to adapt and comfortable with ongoing change

E-commerce Manager

Our client is seeking to appoint an experienced e-commerce Manager to oversee specific project delivery and all aspects of trading, growth and manage their overall e-commerce sites, in particular, Amazon!

The business requires a highly commercially minded individual with an unparalleled devotion to the customer, with the ability to liaise with bluechip clients. This position will be responsible for driving promotional activity and growth using data analysis to identify trends and opportunities, using web analytics tools to monitor performance of all key elements of the website to understand the success of the website. This is a fantastic opportunity for an ambitious, highly numbers driven specialist to drive real change!

You will also oversee a small team of Account Managers and further develop and grow the team!

Location: Long Eaton, Driving License ESSENTIAL

Full-time, permanent

£28,000 - £34,000 per annum + Christmas bonus

Outbound Caller

| OUTBOUND CALLER |

| £20,000 PER ANNUM + COMMISSION |

| NOTTINGHAM |

| FULL TIME, PERMANENT |

* PREVIOUS EXPERIENCE IN B2C SALES IS ESSENTIAL *

Our client, an established healthcare company, are seeking an outbound called who has a passion to exceed expectations and achieve results. You will have previous experience in B2C sales and will be able to clearly demonstrate this on your CV. You will be responsible for building successful relationships and be hungry for that next big win. This position is ideal for someone who values commitment and has the self motivation to succeed.

Responsibilities:

  • Outbound health care sales in a B2C environment
  • Management and development of the business relationship between the company and all new customers
  • Provide a high level of customer care
  • General appointment/ enquiry handling

Skills/Attributes/Experience:

  • At least 2 years previous B2C sales experience is ESSENTIAL
  • A consultative approach
  • Excellent relationship building skills - ability to build rapport over the phone
  • Experience working in a proactive position
  • Strong administration and organisation skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Accounts & Tax Advisor (Practice)

| ACCOUNTS & TAX ADVISOR (PRACTICE) |

| PRIDE PARK, DERBY |

| SALARY: £35,000 - £45,000 PER ANNUM |

| PERMANENT, FULL TIME |

Our client is seeking to appoint an ACA/ACCA qualified Accounts and Tax professional to join their expanding Accounts and Tax Team! You will be key to delivering a WOW service to clients in a wide range of sectors! You will join a progressive and forward-thinking accountancy practice looking to continue moving with the times!

Responsibilities:

  • Liaising with and seeing existing clients with accounts, tax returns and other ad hoc meetings
  • Provide training, supervision and guidance to junior staff
  • Review and finalise accounts, tax returns, and other assignments
  • Accounts preparation
  • Working with property investors clients, providing advice, support and tax calculations

Qualifications and Skills

  • A Qualified ACA/ACCA with a minimum of 2 years post qualification experience
  • Motivated, efficient and organised
  • Accuracy and excellent time management skills
  • Ability to solve problems independently
  • Ability to oversee and supervise a team
  • Computer literate, ability to use software like IRIS, Microsoft Word and Excel, QuickBooks Online, Xero, Sage would be beneficial

Benefits:

  • Generous holiday allowance
  • Paid overtime, TOIL and Flexitime available
  • Company Pension
  • Modern Offices
  • Become part of a great team
  • Opportunities for development

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