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Customer Service Advisor (Transport)

Our client is seeking to appoint a Customer Service Assistant to deliver a helpful and consistent service to customers through various channels; face to face, telephone, mail, email and social media.

This role promises variation, it will undoubtedly push limits in order both support and develop professional and personal growth! You will hone in daily on your customer service skills, thinking on your feet in a highly reactive environment!

Location: Nottingham City Centre

Salary: £18,000 per annum, dependant on experience

Hours: 40 Hours Per Week
Mon - Fri - Shifts between 6am -10pm & Sat - Sun - 9am - 5pm (On a rotation)

Responsibilities:

  • Provide passenger information relating to all aspects of the services
  • Provide and update real time information (especially during service disruptions) through website, social media, phone, email and text alert, in coordination with other departments
  • Process online sales and penalty fare payments
  • Answer passenger complaints and enquiries effectively and to a high standard, also dealing with lost item enquiries
  • Report on customer service activities and key performance indicators
  • Contribute to marketing and promotion activities
  • Maintain and update the customer database
  • General administration work and support to the Customer Services Manager
  • Liaise with other departments, including Operations and Revenue Protection, to ensure a full integration and coordination of activities

Skills/Attributes/Experience:

  • Minimum of one years’ experience in a similar Customer Service role is essential
  • Excellent interpersonal and communication skills as well as attention to detail
  • Computer skills including Word, Excel, Powerpoint and use of the internet and social media websites
  • A good team player
  • Able to effective multi-task
  • Well organised and able to manage multiple tasks effectively

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Property Valuation Coordinator - OUTSTANDING BENEFITS!

Are you ambitious with a solid background in customer service, looking to diversify into the property sector? A new opportunity has arisen within a well established property company for an organised, driven individual to join the Pre-Market Team!

**Property Experience is NOT essential for this role providing you have a willingness to learn!**

Location: Eastwood

Salary: £16,000 per annum (OTE £18,000 - £19,000 Per Annum)

Benefits:

  • Childcare Vouchers!
  • Car Benefit Scheme!
  • Choice Discounts, including shopping cards, money off deals and restaurant discount cards
  • Buy as you Earn Scheme
  • Life Assurance
  • Sharesave
  • Dental Insurance
  • Health Cash Plans
  • Buy up to 5 additional Holidays per year
  • 20% Discount on new EE Contracts!
  • Estate Agency staff discount!

Key Responsibilities:

  • Ensure all valuations requests from Clients are dealt with within SLA’s
  • Ensure effective communication with both internal and external clients
  • Make appointments with vendors and nominated Estate Agents.
  • Chase Agents for return of paperwork to enable efficient production of packs by the PropertyValuation Co-ordinators
  • Ensure an effective audit trail on Compass with relevant notes
  • Chase the return of reports and keep Clients updated
  • Record any expenditure and liaise with Accounts to ensure any necessary invoices are raised
  • Liaise with both internal and external colleagues with effective communication to ensure business relationships are maintained and sustained

Skills/Experience/Attributes:

  • Excellent customer service skills
  • Good communication skills both verbally and in writing
  • Ability to prioritise workload

Desirable:

  • Experience within the property/new build industry

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 3 Positions Available!

| CUSTOMER SERVICE ADVISOR |

| EAST LEAKE |

| £18,771 PER ANNUM + 7.5% ANNUAL BONUS |

 

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Benefits:

  • FREE Yoga
  • Leisure Activities
  • Annual day trip
  • 28 days holiday 
  • Free fruit 
  • Award evenings
  • Discount cards 
  • On site canteen
  • Coaching/1-2-1's

 

Responsibilities:

  • Processing customer orders coming in via telephone, e-mail
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed time-scales
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
  • External communication with customers and suppliers, negotiating and building relationships
  • Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Property Coordinator - OUTSTANDING BENEFITS!

This role is still available as of 31st October 2018!

Are you ambitious with a solid background in customer service, looking to diversify into the property sector? A new opportunity has arisen within a well established property company for an organised, driven individual to join the Pre-Market Team!

**Property Experience is NOT essential for this role providing you have a willingness to learn!**

Location: Eastwood

Salary: £15,000 per annum (OTE £17,000 Per Annum)

Benefits:

  • Childcare Vouchers!
  • Car Benefit Scheme!
  • Choice Discounts, including shopping cards, money off deals and restaurant discount cards
  • Buy as you Earn Scheme
  • Life Assurance
  • Sharesave
  • Dental Insurance
  • Health Cash Plans
  • Buy up to 5 additional Holidays per year
  • 20% Discount on new EE Contracts!
  • Estate Agency staff discount!

Key Responsibilities:

  • Ensure all valuations requests from Clients are dealt with within SLA’s
  • Ensure effective communication with both internal and external clients
  • Make appointments with vendors and nominated Estate Agents.
  • Chase Agents for return of paperwork to enable efficient production of packs by the PropertyValuation Co-ordinators
  • Ensure an effective audit trail on Compass with relevant notes
  • Chase the return of reports and keep Clients updated
  • Record any expenditure and liaise with Accounts to ensure any necessary invoices are raised
  • Liaise with both internal and external colleagues with effective communication to ensure business relationships are maintained and sustained

Skills/Experience/Attributes:

  • Excellent customer service skills
  • Good communication skills both verbally and in writing
  • Ability to prioritise workload

Desirable:

  • Experience within the property/new build industry

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduates Wanted - Various Locations & Industries!

Are you a recent graduate looking to kick-start you career?

We would love to hear from graduates or soon to be graduate from all disciplines to discuss various opportunities!

We have a number of positions with salaries ranging from £15,000 - £20,000 per annum, based across various locations across Nottinghamshire. **We are also seeking candidates who can speak French fluently**

Locations Available: Nottingham City Centre, Alfreton, East Leake, Castle Marina, Lenton, and Kirkby-in-Ashfield.

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • A graduate or soon to be graduate
  • Able to demonstrate on your CV involvement in extracurricular activities, work experience and / or a strong academic background
  • Excellent communication skills, including written and verbal
  • Strong organisational and time management skills
  • Attention to detail with a high level of accuracy
  • Personable, enthusiastic and hard working
  • Ambitious, wanting to learn, develop and progress within a company

If you are interested in finding out more about our graduate opportunities, please apply within.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication

Nottingham Audi - Outbound Customer Service Advisor - 7 Permanent Positions - NO Cold Calling!

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group, are looking for outstanding customer service candidates to join their team. Are you outgoing and motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

** 8 PERMANENT POSITIONS AVAILABLE **

Location: Lenton, Nottingham

Hours: Monday - Friday between the hours of 8am-6pm; 1 in 3 weekends hours between 9am-6pm

Salary: £15,600 (+ commission - OTE £18,000) Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives:

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus , After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Key Responsibilities:

  • Provide outbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduates Wanted- Various Locations & Industries

Are you a recent graduate looking to kick-start you career?

We would love to hear from graduates or soon to be graduate from all disciplines to discuss various opportunities!

We have a number of positions with salaries ranging from £15k - 20k, based across various locations across Nottinghamshire.

Locations Available: Nottingham City Centre, Alfreton, East Leake, Castle Marina, Lenton, and Kirkby-in-Ashfield. 

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • A graduate or soon to be graduate
  • Able to demonstrate on your CV involvement in extracurricular activities, work experience and / or a strong academic background
  • Excellent communication skills, including written and verbal
  • Strong organisational and time management skills
  • Attention to detail with a high level of accuracy 
  • Personable, enthusiastic and hard working
  • Ambitious, wanting to learn, develop and progress within a company

If you are interested in finding out more about our graduate opportunities, please apply within.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication

Administrator (Teaching background)

Are you a teacher looking to step into the admin world? Have you had a fantastic educational career to date but you're looking for a change?

Our client, a training provider, are seeking to appoint a pivotal Administrator to join their friendly team. The successful candidate will possess experience in either an educational or training background and will be the backbone of the office. Experience of IAG or a safeguarding qualifcation is highly desirable!

Key responsibilities:

  • Data entry register and ensure maintenance of student records
  • Creating and maintaining MS Excel spreadsheets
  • Extracting and assimilating information from computer
  • Maintaining records, filing systems and computer files
  • Mailbox management
  • Any other duties within the scope of the role
  • High level of customer service

Skills/Abilities/Attributes:

  • Ability to engage and build rapport with clients/learners
  • Ability to communicate effectively at all levels.
  • High level of personal integrity and respect for others
  • Flexible with a "can do" attitude
  • Ability to use own initiative and work as a part of multi-skilled team
  • Organised

Experience/Qualifications

  • Excellent IT use of Microsoft Word, Excel
  • Safeguarding qualification is desirable
  • IAG experience is desirable
  • Good administration skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Advisor

Our Client based in Eastwood are currently looking to recruit a Property Sales Advisor to join their team. You will ideally have experience of a fast paced, high pressure working environment and work to targets and various service level agreements.

Salary: £15,000 - £16,000 pro rata (+ bonus dependant on experience OTE is around £19,000 per annum)

Location: Eastwood

The role of Sales Advisor is a crucial part of the Sales Team to ensure that Client’s requirements are met in terms of marketing properties, agreeing sales and progressing these efficiently through to completion. You will liaise with Estate Agents, Vendors, Solicitors, mortgage lenders and report back to the clients, vendors and purchasers to resolve any delays in the process.

Responsibilities:

  • Taking instructions to market and liaising with Estate Agents regarding the marketing strategy for properties
  • Weekly reporting to clients on the marketing of their properties
  • Taking and qualifying offers to agree sales
  • Progressing the sales to completion
  • Liasing with solicitors, mortgage lenders, surveyors, vendor and purchasers
  • Checking any chain issues and resolving these
  • Providing weekly reports on pipeline
  • Sales Administration

Ideal Skills:

  • Estate Agency experience
  • Knowledge of the residential sales process
  • Excellent communication and IT skills
  • Confident and articulate
  • Self motivated and well organised
  • Strong problem solving skills
  • Ability to provide excellent customer service

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

French Speaking Customer Service

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Manage incoming phone calls from clients and sales personnel in a professional manner
  • Direct the concise input of orders in Sage to despatch and invoice point
  • Manage key accounts both in the French Independent and French Chain markets
  • Issue professional and concise response to general queries via e-mail
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
  • Create and manipulate back order and sales reports in excel format
  • Liaise effectively with all levels of management both in UK and Europe
  • Elevate potential non-standard/large complex issues to the French Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised
  • Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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