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Team Leader - Customer Service

| TEAM LEADER - CUSTOMER SERVICE |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £22,000 PER ANNUM |

Our client is seeking an experienced Team Leader who will be responsible for the delivery of business target's and KPI's by motivating, monitoring and managing team members. You will be responsible for coaching and training in a high challenge, highly supportive environment. You will lead by example and have a passion for delivering excellent service to clients and colleagues.

If you have experience leading a team, we would like to hear from you!

Key Responsibilities:

  • Delivering outstanding customer service at all times
  • Working with the rest of the business to deliver its core purpose and cultural values
  • Achieving business budgets & KPI’s
  • Team recruitment
  • Building effective relationships with our Partner Practices across the network
  • Monitor and manage daily/weekly performance working closely with the Team Leaders
  • Motivate the team members throughout the working day
  • Mentor, Coaching and training Team Leaders and Customer Experience Executives
  • Prepare and deliver team meetings
  • Conducting monthly reviews with the Team Leaders and agree department goals
  • Ensuring KPI’s are achieved and working closely with individuals where this is not being met
  • Ensuring our business standards are being achieved

Skills/Experience/Attributes:

  • Experience in a Team Leader position is ESSENTIAL
  • Excellent attention to detail
  • Excellent Organisation
  • Good use of Microsoft word and Excel
  • Commitment/Dedication

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Coordinator

| CUSTOMER SERVICE COORDINATOR |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT! |

| MEETS NATIONAL MIN WAGE + £200 - £300 PER MONTH OTE |

 

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic, thriving team and ensure your tasks are dealt within a professional and competent manner! You will work well within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Receptionist (Healthcare Sector)

| RECEPTIONIST |

| SYSTEM ONE EXPERIENCE IS DESIRABLE |

| WORKING HOURS: MONDAY - FRIDAY - 8:30AM - 5:00PM |

| LOCATION: NOTTINGHAM |

| SALARY: £9.05 PER HOUR |

|TEMPORARY: TEMPORARY ONGOING |

| START DATE: APRIL THE 1ST 2020 |

Job Purpose

  • First point of contact for all patients 
  • Providing high quality customer service to all patients
  • Working in a busy reception team
  • Taking a high volume of inbound calls
  • Inputting and updating customer records on various electronic systems
  • Dealing with sensitive information
  • Undertaking general tasks as a part of a busy reception team

Key Skills

  • Previous receptionist experience is essential
  • A well-rounded background within customer care would be ideal
  • Good telephone manner
  • Competent with Microsoft office package

Please only apply for this position if you can provide evidence, on your CV, which coincide with the essential elements of this post.

 Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

 

WANT YOUR WEEKENDS FREE?! WANT TO WORK LESS UNSOCIAL-ABLE HOURS?! WELL LOOK NO FURTHER!

| CUSTOMER SERVICE ADVISOR/ADMINISTRATORS |

| NO PREVIOUS CUSTOMER SERVICE EXPERIENCE REQUIRED! |

| SOUTH NORMANTON |

| £8.21 PER HOUR |

| IMMEDIATE START|

| TEMPORARY ROLE WITH THE POTENTIAL TO GO PERMANENT |

Location:

  • From Huthwaite - 2.2 miles
  • From Alfreton - 4.3 miles
  • From Mansfield - 7 miles
  • From Hucknall - 10.5 miles
  • Heanor - 12 miles
  • From Chesterfield - 13.4 miles

Hours: Full Time, Monday - Friday: 9.00am - 5.00pm, 9.30am-5.30pm, 10.00am-6.00pm

Duration: Temporary ongoing

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews so there will be no need for you to travel to Nottingham to meet us.

Key Duties:

  • Receiving inbound calls
  • Processing Customer Orders
  • Related administrative duties

Key Skills:

  • Communication skills
  • Listening skills
  • High level of accuracy and attention to detail.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrators! Must have an Enhanced in date DBS!

| ADMINISTRATOR |

| MUST HAVE ADMINISTRATIVE EXPERIENCE! |

|  ENHANCED DBS IS ESSENTIAL |

| TEMPORARY ASSIGNMENTS: MULTIPLE CONTRACT TYPES AVAILABLE |

| MULTIPLE LOCATIONS: NOTTINGHAMSHIRE |

| PAY RATE: £9.00 - £10.00 |

Our clients are looking to met with an experienced & passionate individual, with an extensive background within administration.  

Skills/Attributes/Experience:

  • Previous experience in a reception/administrative/P.A role is essential
  • Strong verbal communication skills are essential, including on the phone
  • Microsoft Office, Outlook, Word, Excel and Power Point proficiency
  • Customer Focus and able to handle pressure well
  • Ability to prioritise your workload
  • Professionalism and able to listen to others
  • Proactive attitude, with the ability to prioritise workload

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator/Receptionist

| ADMINISTRATOR/RECEPTIONISTS! |

| MUST HAVE RECEPTIONIST/ADMINISTRATOR EXPERIENCE! |

| MUST HAVE AN ENHANCED DBS |

| TEMPORARY ASSIGNMENT: MULTIPLE CONTRACT TYPES AVAILABLE |

| MULTIPLE LOCATIONS: NOTTINGHAMSHIRE |

Our clients are looking to met with an experienced & passionate individual!

Skills/Attributes/Experience:

  • Previous experience in a reception/administrative/P.A role is essential
  • Strong verbal communication skills are essential, including on the phone
  • Microsoft Office, Outlook, Word, Excel and Power Point proficiency
  • Customer Focus and able to handle pressure well
  • Ability to prioritise your workload
  • Professionalism and able to listen to others
  • Proactive attitude, with the ability to prioritise workload

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Senior Recruitment Consultant

  • £24000 - £29000 + Commission & Bonus

Are you an experienced Recruitment Consultant looking for your next career move?

Elizabeth Michael is currently recruiting for our very busy Temporary Division!

We are seeking to appoint a commercially aware, self-motivated and sales orientated individual with energy and enthusiasm! 
In this game it's about being one step ahead, and therefore strong organisational skills are essential. At times, you will need to be the voice of reason, the driving force behind the consistent success of the Temporary Division.

This is an excellent opportunity for an intelligent and driven individual who will support the team continuously! In exchange we can offer structured career development, uncapped earnings and a great place to work surrounded by ambitious like-minded people.

Salary: £26,000 - £29,000 per annum

Location: Colwick, Nottingham

Hours: Mon-Fri, 8:30AM - 5:30PM
 

Key Responsibilities:

  • Business development for both new prospects and existing clients
  • Account management of a shared client base
  • Registering and screening candidates on the telephone
  • Conducting face to face interviews
  • Selecting, placing and management of temporary candidates
  • Supporting and guiding the members of the Temporary division

Skills/ Attributes/ Experience:

  • Minimum of 3 years in a recruitment role is essential
  • Confident in conducting sales meetings and service reviews
  • Demonstratable leadership and management skills
  • Sales orientated
  • A self-starter, with a 'will do' attitude
  • Flexible approach, quick to adapt and comfortable with ongoing change.
  • Full UK Driving Licence

Due to the high number applications we receive it is not always possible for us to contact all applicants. If we do not contact you back within five working days then unfortunately your application has not been successful on this occasion. We will however keep your details on file for consideration of future opportunities.

Customer Service Advisor

LOOKING FOR MORE SOCIAL HOURS?! WOULD YOU LIKE A BETTER WORK LIFE BALANCE?!...THEN LOOK NO FURTHER!!!

| CUSTOMER SERVICE ADVISOR |

| CALVERTON |

| £8.21- £9 PER HOUR - DEPENDING ON EXPERIENCE |

| IMMEDIATE START|

| TEMPORARY TO PERMANENT |

Hours: FULL-TIME MONDAY TO FRIDAY - 8:30AM - 5:00PM

Duration: Temporary to permanent opportunity!

Key Duties:

  • Receiving inbound calls
  • Processing Customer Orders
  • Related administrative duties

Key Skills:

  • Communication skills
  • Listening skills
  • High level of accuracy and attention to detail.
  • Call centre experience would be desirable.

Please only apply for this position if you can provide evidence on your CV, which correlate to the elements of this post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Co-ordinator

IF YOU'VE GOT THE PERSONALITY, WE'VE GOT THE ROLE!

|SALES SUPPORT/ ACCOUNT MANAGER |

| TEMPORARY LEADING TO PERMANENT |

| £20,000 PER ANNUM |

| MONDAY - FRIDAY: 8.30AM - 5:00PM |

Our client are seeking a dynamic, proactive and tenacious individual with office support experience to become an integral member of their internal sales team!

You will undertake a consultative approach to customers and clients, able to take instruction and produce a positive outcome! If you are enthusiastic, engaged and have a will and a want to learn, this is a fantastic opportunity for you!

Key Responsibilities:

  • Developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders.
  • Communicate with internal and external sales staff offering administrative support where necessary
  • Responding to customer enquiries promptly and efficiently, monitoring quote progress through to conclusion

Skills/Experience/Attributes:

  • Personality is paramount - the ability to fit well in a team environment and thrive!
  • Excellent communicator, professional and approachable, keen to please and happy to get stuck in
  • Excellent written and verbal communication skills
  • Well organised with the ability to think on your feet and respond effectively to changing priorities
  • Able to make decisions and negotiate a deal, often thinking outside the box to reach a mutually beneficial conclusion with the customer

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

IF YOU'VE GOT THE PERSONALITY, WE'VE GOT THE ROLE!

|SALES SUPPORT/ ACCOUNT MANAGER |

| TEMPORARY LEADING TO PERMANENT |

| £20,000 PER ANNUM |

| MONDAY - FRIDAY: 8.30AM - 5:00PM |

Our client are seeking a dynamic, proactive and tenacious individual with office support experience to become an integral member of their internal sales team!

You will undertake a consultative approach to customers and clients, able to take instruction and produce a positive outcome! If you are enthusiastic, engaged and have a will and a want to learn, this is a fantastic opportunity for you!

Key Responsibilities:

  • Developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders.
  • Communicate with internal and external sales staff offering administrative support where necessary
  • Responding to customer enquiries promptly and efficiently, monitoring quote progress through to conclusion

Skills/Experience/Attributes:

  • Personality is paramount - the ability to fit well in a team environment and thrive!
  • Excellent communicator, professional and approachable, keen to please and happy to get stuck in
  • Excellent written and verbal communication skills
  • Well organised with the ability to think on your feet and respond effectively to changing priorities
  • Able to make decisions and negotiate a deal, often thinking outside the box to reach a mutually beneficial conclusion with the customer

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

HR Administrator

| HR ADMINISTRATOR |

| TEMPORARY ONGOING|

| START DATE: ASAP|

| £9.50 PER HOUR |

| NOTTINGHAM |

| WORKING HOURS BETWEEN: 8:00AM - 5:00PM |

What we are looking for:

  • An enthusiastic individual who has a good background in administration .
  • An individual who has the ability to respond positively to change and be effective in demanding situations.
  • You will need to have highly developed organisational and administration skills.
  • Someone who is an excellent communicator and has a fastidious attention to detail with customer service skills as standard.
  • Providing support to the HR Department - dealing with processing contracts, references and DBS checks.

Desirable:

  • Full driving licence
  • HR background
  • Competent with Microsoft Office Packages
  • Driving License

Please only apply for this position if you can provide evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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