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Sales Account Manager

Our client is seeking to appoint an experienced Account Manager, to contribute to an already successful and growing inside sales team!

You will be selling services to new and existing customers.  You will be accountable for sales revenue generation and growth, Business Development and Management of customer relationships. Attainment of personal and team sales targets are key in this fast paced sales role.

You must have a desire to succeed in Sales and the company offer great Benefits, sales and industry training and development, uncapped commission earnings and further rewards. This is a great opportunity for the right person to flourish in a growing business and industry!

Location: NG8

Salary: £25,000 per annum basic + commission 

Full time, permanent 

 

Responsibilities:

Business Development:

• Identify and develop new customer sales opportunities.

• Follow up on leads provided by the marketing team.

• Update the CRM tool with client information and performance metrics.

Existing Sales:

• Manage existing customers, selling services.

• Be the main contact for all sales within your designated customer base.

• Interpret and understand customer needs and align those needs to the specific products offered.

• Attend customer meetings where required.

 

Skills and Experience:

• Sales experience ESSENTIAL!

• Able to pick up the phone and engage in conversation!

• Loyalty and reliability.

• Evidence of ability to work under pressure.

• Good negotiation skills.

• Evidence of ability to build relationships.

• Evidence of exceeding targets and goals.

• Strong communication, planning and organisational skills.

Customer Service Specialist - Hybrid Working

Customer Service Specialist

Gamston, Nottingham

Currently offering hybrid working on a rota basis, 3 days in the office

Monday - Friday, 8.30am - 5.30pm and 1 in 3 Sundays 9.00am - 2.00pm with following Friday off

£21,000 - £23,000 Per Annum

Benefits

  • Profit Related Pay based on company profits
  • Holidays - 20 + statutory days
  • BUPA Healthcare
  • Life Insurance
  • Auto enrol Pension Contribution
  • Discount on Products
  • On site staff car parking with electric charging points

Our client is seeking an experienced customer service specialist who will be responsible for managing large portfolio's of high value national customer accounts! You will own all customer issues, ensuring full resolution in a timely manner. The successful candidate will thoroughly understand the company's vision, mission and values and how these translate to customer services and your role.

Responsibilities:

  • Work closely with National Account Manager to support National & Channel Island customers
  • Process all National customer orders daily
  • Manage a number of tasks simultaneously ensuring deadlines are met
  • Pro-actively report on discontinued products and share this with customers to identify early, alternatives to retain business.
  • Build professional and credible relationships with customers, ensuring you diarise call backs and manage customer expectations
  • Work cross functionally to resolve any customer impacting issues upholding the "celebrating failure" approach and highlight trends/issues that are identified to promote shared learning.
  • Go the extra mile to resolve complex customer queries ensuring the customer is at the heart of everything you do
  • Highlights trends/issues that are picked up through customer interaction to ensure resolutions are in place and learnings are shared
  • Focus on activities that widen the customer product portfolio
  • Manage and report to key stakeholders on relevant service levels
  • 2nd tier escalation point for issues within the Customer Services Team
  • Support Customer Service Manager to build a cohesive and collaborative team

Desirable knowledge/experience:

  • Extensive experience in an account management role
  • Be able to work on own initiative to deliver business objectives
  • Confident in using SAP - desirable
  • Proficient in Microsoft office suite - essential
  • Ability to communicate in written form to achieve desired results
  • Customer Service qualification - desirable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales And Account Management Supervisor

Sales And Account Management Supervisor

Full Time, Permanent

Monday - Friday 8.30am - 5.30pm

Farnsfield, Nottingham (Office Based)

£23,000 - £27,000 Per Annum, D.O.E

**BENEFITS:**

  • Complimentary Fruit
  • Complimentary refreshments
  • Social events
  • Axa Healthcare package
  • Discounted gym membership
  • Employee of the Year award (Trip to New York!)

Our client is seeking a friendly and hard-working individual who is looking for a role where you can develop your career within a busy Sales and Account Management team. Our client is looking for a Client Care Supervisor to be an escalation point for our client care team and this position will report directly to the Sales Director. This person would ideally have experience of managing a small team and be confident in dealing with both customers as well as internal teams within the business.

Responsibilities:

  • Working as an escalation point for the client care team answering their questions and training new client care staff
  • Preparing quotations and liaising with customers to close business based on the quotations
  • Assisting with client queries in line with service level agreements
  • Ensure contract renewals are dealt with in an efficient manner and ensuring upsell opportunities are undertaken
  • Processing orders and creating workload for the projects and service request team
  • Create internal service contract information for billing purposes
  • Liaise with other departments to help troubleshoot problems with customer orders, customer accounts and other related issues
  • Pre-qualification of sales queries on behalf of the Sales director
  • Comply with and assist in departmental continuous improvement activities
  • Maintain customer information on CRM systems

Experience:

  • Prior experience within a Sales, Customer Service or Administrative role ideally with small team management experience
  • Excellent written and verbal communications skills
  • Accurate with a strong attention to detail
  • Positive and pro-active attitude with the ability to work under pressure
  • Ability to efficiently use a computer including Microsoft Office and various CRM systems
  • Ability to lead and work as part of a team supporting colleagues where necessary

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Account Manager - Logistics

Our client is seeking to appoint an experienced individual to assist in the day to day running of the Sales & Logistics Department! You will provide outstanding customer support in the processing of orders, arranging logistical requirements, answering general queries and maintaining accurate records. This role with cover both a defined list of clients and will also work as part of the existing team, providing support and back up to colleagues within the relevant department.

Location: Annesley

Salary: £23,000 - £25,000 per annum

Full time, permanent

Responsibilities:

  • Ensuring client documentation is complete
  • Entering all sales orders into the system, including the placing of Prototype (NPOP) orders with the relevant production site, chasing lead times and maintaining the NPOP logs.
  • Supporting the prototype process by updating and maintaining the Item Master.
  • To ensure milestones and lead times for all orders are promptly communicated externally to clients.
  • Prompt response to all customer routine logistical enquires and quality issues.
  • Keep all departments advised of any relevant dates, new part phase ins, changes to orders. To check part approvals, advise any extra-ordinary customer requirements in order to minimise delays and prevent any unnecessary errors.
  • To be responsible for the on time processing of shipments on the BAAN ERP system for assigned customers - and to provide back up when colleagues are busy or absent.
  • To book transport in due time using customer and shipper’s portals as necessary, or liaising with customer to confirm shipping requirements.
  • Keeping customers informed of any logistic issues.

Requirements:

  • Competency in Microsoft Office packages, in particular Outlook, Excel and Word.
  • Familiarity with Client based purchasing and logistical portals.
  • Familiarity with Freight forwarding portals.
  • Familiarity with BAAN or similar ERP systems.
  • Ability to develop and maintain good internal and external relationships.
  • Ability to be flexible and adaptable in a demanding environment within a small team and provide cover for holidays/absence and busy periods.
  • Good problem solving skills and confidence to use initiative.

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