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Inbound Customer Service Advisor - 10 Positions Available!

Due to continuing success, our client is seeking to appoint 10 driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

*Assessment Day - FRIDAY 30th NOVEMBER 2018 with 7th or 21st JANUARY START**

Location: Colwick, Nottinghamshire

Salary: £17,121 per annum

Hours: Full & Part Time Hours

  • 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
  • Shifts will be either 8am - 4pm OR 9am-5pm rotating
  • 1 Weekend in every 4
  • 1 week in every 4 will be late shifts 1pm - 9pm

Responsibilities:

  • To support all functions within the Sales Centre through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss theirrecent order quotation
  • Adopting sales techniques to convert quotes into orders
  • Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Account Manager

Are you ready to take the leap into a forward-thinking sales position with unmissable benefits? Do you want realistic commission, the backing of an outstanding company that rewards its Employees and zero micromanagement? Show us the tenacity and experience and we'll lead the way!

Our client are seeking to appoint a confident & enthusiastic Account Manager to achieve profit growth through the effective management of new and existing customer accounts from sales through to delivery. They require a dedicated and driven person who ultimately wants to progress to Account Manager level!

Location: Ruddington, Nottingham

Salary: £19,000 - £19,500 per annum with additional on target earnings!

Key Responsibilities:

  • Consistently grow the gross profit and achieve the targets as set out in the Freight Account Manager Scheme
  • Achieve sales productivity and revenue targets as set out in the Freight Account Manager Scheme
  • Maximise all revenue opportunities from existing customers by proactively pursuing undeveloped areas.
  • Generate new prospect leads and new accounts over the telephone and face-to-face.
  • Generate new prospect leads for the Contact Management System using external sources.
  • Process consignments and enter telesales information on to the Contact Management System.
  • Monitor consignments ensuring that the highest levels of service are carried out at every stage
  • Provide customers with accurate and cost effective quotations.
  • Ensure all relevant sales and purchase ledger invoices within the Trainee Freight Account Manager's remit are processed on time.
  • Prepare weekly/monthly figures of sales activity as instructed by the Branch Manager
  • Provide a high level of internal and external customer care

Skills/Attributes:

  • Excellent customer service skills
  • Demonstrate an ability to negotiate and influence others both internally and externally.
  • An understanding of how to influence the profitability from a customer.
  • Have a strong attention to detail and accuracy
  • Have proven experience of stakeholder management and networking to achieve results
  • Experience of working to targets and deadlines.
  • Experience of working in a proactive outbound cold calling sales role either on the phone or face-to-face
  • Influencing skills are essential, this is a competitive industry
  • Customer focused

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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