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Customer Communications Administrator

Our client, an independent market leader, is seeking to appoint a confident, articulate individual to truly take lead of managing and improving interaction with customers via a broad range of channels. 

This role is a fantastic, rare opportunity in which further growth and variety is promised over the coming months as restrictions further ease!

This role requires a patient, skilled individual who is confident in both verbal and written communication whilst being able to multi-task effectively. 

You will manage the prompt and accurate response to an array of customers across Social Media platforms as well as direct communications to and from the company. You will liaise with other departments within the business to ensure a personalised, thorough approach has been undertaken in resolving complaints, managing general queries and managing the  overall customer journey. 

This role requires a candidate with the ability to see the bigger picture as well as maintaining both a positive and proactive approach. No two days will ever be the same and this role is ideal for an individual with a keen interest in communications and events, as this is a key area of involvement within the business moving forward. 

This is far from your average customer service / complaints role and will  without doubt keep you on your toes and consistently require you to be an adaptable, IT savvy, confident professional who thrives on making a difference - both to a company and its customer base!

  • Full time, permanent 
  • Mon - Fri (flexi start available) either: 9.00am - 5.00pm, 8.30am - 5.00pm or 9.30am - 5.30pm
  • Burton Joyce - driving license essential 
  • £20,000 - £24,000 per annum, D.O.E

 

Required Skills:

  • Experience in a similar role is ESSENTIAL
  • Excellent verbal and written communication skills
  • IT proficiency 
  • Familiar with the use of multiple social media platforms 
  • Able to deal with complaints and queries effectively - this is an ESSENTIAL element of the role!

Engagement Officer - Social Care

Our client, a national charity supporting people living with disabilities, are seeking to appoint a Community Engagement Officer to develop a range of communication strategies between them and a diverse national network of organisations and individuals from seldom heard communities.

You will posses a minimum of three years’ experience of working with people in a health and/or social care context.

  • Home based with occasional travel to Lenton and the ability to travel within England when required
  • £18,821 per annum + quarterly attendance bonus
  • 37.5 hours per week - Monday to Friday between 8.00am and 6.00pm

Main Duties and Responsibilities:

  • Work as part of the Public Engagement Network Team
  • Develop and promote the Public Engagement Network
  • Identify local and national data sets, evidence and sources relating to seldom heard communities
  • Collate and analyse quantitative and qualitative data, and other sources of relevant evidence and information to provide clear and accessible intelligence reports as part of CQCs Experts by Experience Contract
  • To develop and manage involvement and engagement activities and quality protocols
  • To write reports and provide quality information as required by CQC
  • To create and maintain a diverse national network of organisations and individuals to promote the inclusion and engagement of seldom heard communities in the work of CQC.
  • Work proactively to achieve the goals and outcomes as outlined in the Public Engagement Network strategy
  • Ensure all the activity is recorded using bespoke software, produce analytical reports and reports are accurate and correct before submission to the National Lead.

Person Specification:

  • At least three years’ experience of working with people in a health and/or social care context
  • A thorough understanding of inclusion and engagement work
  • A thorough understanding of seldom heard communities
  • To be able to work at a high standard with a demanding and ever-changing workload
  • A working knowledge of the Health and Social Care Act 2008, Equality Act 2010
  • Good communication and presentation skills
  • An ability to manage and prioritise a demanding workload
  • Experience of using quality monitoring systems
  • An ability to think and respond creatively, positively and with flexibility.
  • An ability to travel nationally.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Marketing & Communications Manager

Our client is seeking an experienced Marketing & Communications Manager due to continued growth! You will be a dynamic, driven and creative focused in supporting the Chief Marketing Officer as well as lead and manage the marketing team (currently two roles). You will have a first-class pedigree and reputation of managing successful communications/marketing teams

You are a highly motivated, ambitious, selfstarter with a passion to innovate and a track record of delivering multi-channel marketing projects and will have a “can do” attitude and be confident, friendly and proactive in building key relationships with other internal departments, 3rd parties and customers as required.

You will also be comfortable and confident at leading, supporting and participating in true external marketing activities and events with our senior stakeholders, customers and partners, playing a key role as part of continuing to develop the brand and ultimately creating new marketing initiatives.

This role is extremely diverse and requires someone who can work with agility and be able to multi-task and prioritise daily as no two days are the same.

 

Salary: £35,000 - £45,000 per annum 

Location: NG7

Full time, permanent 

 

Essential Experience

• 5+ years’ experience managing a high-performance communications/ marketing team

• Track record of creating dynamic multi-channel marketing plans

• Demonstrated direct revenue generation from your leadership and implementation of strategic marketing plans and activities

• Excellent copywriting skills (ideally 5+ years from a technical service/product environment)

• Professional marketing qualification is essential

 

Community Engagement Officer

Our client, a national charity supporting people living with disabilities, are seeking to appoint a Community Engagement Officer to develop a range of communication strategies between them and a diverse national network of organisations and individuals from seldom heard communities.

You will posses a minimum of three years’ experience of working with people in a health and/or social care context.

  • Home based with occasional travel to Lenton and the ability to travel within England when required
  • £18,821 per annum + quarterly attendance bonus
  • 37.5 hours per week - Monday to Friday between 8.00am and 6.00pm

Main Duties and Responsibilities:

  • Work as part of the Public Engagement Network Team
  • Develop and promote the Public Engagement Network
  • Identify local and national data sets, evidence and sources relating to seldom heard communities
  • Collate and analyse quantitative and qualitative data, and other sources of relevant evidence and information to provide clear and accessible intelligence reports as part of CQCs Experts by Experience Contract
  • To develop and manage involvement and engagement activities and quality protocols
  • To write reports and provide quality information as required by CQC
  • To create and maintain a diverse national network of organisations and individuals to promote the inclusion and engagement of seldom heard communities in the work of CQC.
  • Work proactively to achieve the goals and outcomes as outlined in the Public Engagement Network strategy
  • Ensure all the activity is recorded using bespoke software, produce analytical reports and reports are accurate and correct before submission to the National Lead.

Person Specification:

  • At least three years’ experience of working with people in a health and/or social care context
  • A thorough understanding of inclusion and engagement work
  • A thorough understanding of seldom heard communities
  • To be able to work at a high standard with a demanding and ever-changing workload
  • A working knowledge of the Health and Social Care Act 2008, Equality Act 2010
  • Good communication and presentation skills
  • An ability to manage and prioritise a demanding workload
  • Experience of using quality monitoring systems
  • An ability to think and respond creatively, positively and with flexibility.
  • An ability to travel nationally.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Marketing Administrator - LinkedIn Focus - 6 Month FTC

Our client is seeking to appoint a Marketing Administrator to support the Adviser Team in prospecting and networking with new high-grade contacts! You will use their marketing systems to approach appropriate prospects on behalf of the Adviser Team.

Accuracy and attention to detail are required in this role, together with excellent content writing and communication skills. You will need to be able to work independently and within a team and be prepared to work with the Advisers to ensure that all regulations are adhered to when making approaches towards the prospect network.

Familiarity with Linked In and other Social Media platforms is essential.

 

£18,000 - £24,000 per annum

 

Nottingham City Centre

6 Month contract initially, with a vew to going permanent

Full time

 

Key Duties and Responsibilities:

  • Identify and market to new opportunities in their locality with the aim of opening up leads to possible clients and future introducers
  • Support the advisers with their own prospecting activities
  • Ensure that any prospecting is done in a responsible and compliant manner, meeting all legislative requirements, both internally and externally
  • Monitor leads (generated by this role) passed onto advisers to ensure timely follow up
  • Working closely with the in-house Marketing Manager and Marketing Co-ordinator
  • Work within and stay up to date with template changes and advice notes
  • Undertake continuous professional development to meet regulatory requirements and personal development needs

 

Person specification: Knowledge and Experience: 

  • Strong written communication skills
  • Experience using LinkedIn and other social media platforms
  • Demonstrate up to date knowledge of relevant regulation and legislation
  •  Able to transpose information accurately
  • Confident in dealing with third parties and can work with total discretion
  • Highly organised with excellent communication skills
  • Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel)
  • Digital Marketing experience within Financial Services is desirable 

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