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Sales & Logistics Coordinator

| SALES & LOGISTICS COORDINATOR |

| ANNESLEY |

| £22,000 - £25,000 PER ANNUM |

Our client are seeking to appoint an enthusiastic, proactive and highly-organised individual to assist in the day to day running of the sales department as a Sales & Logistics Coordinator!

You will provide administrative assistance and ensure the accurate upkeep of records, as well as providing adequate support to customers. This includes responsibility for logistics and customer service for a defined list of clients.

Key Responsibilities:

  • To assist with the processing of customer enquiries
  • Prepare information - contact clients with technical information and questions - research the client in order to categorise the business
  • Preparing quotes on in house system, including monitoring of quote lead-times and following up of quotes
  • Formulation of floor price information
  • Processing Prototype/ Sales Orders and Schedules
  • To ensure all documentation is kept in an orderly and efficient system - creating forms and procedures as needed
  • To liaise internally advising of dates and phase ins as required ensuring that logistically they are reducing excessive carriage charges and minimising delays to schedule
  • To assist in outgoing logistics on a portfolio of client accounts
  • Take responsibility for the processing of shipments on the system
  • To book transport in due time using customer websites as necessary

Skills/Attributes/Experience:

  • Experience of working with client based logistics platforms OR in a sales capacity is ESSENTIAL
  • Confident telephone manner
  • Ability to work as member of team
  • Thorough, organised approach
  • Confident learner, quick to pick up new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Scheduling Administrator

Let's schedule your next career move!

| SCHEDULING ADMINISTRATOR |

| £20,000 PER ANNUM |

| NG2 BUSINESS PARK |

Our client is seeking to appoint an experienced Scheduling Administrator to take ownership of Key Accounts and their service requests. You will manage the distribution of jobs/ schedule planning of service engineers, right down to the processing of service documentation. This front-line role will require a confident, problem solving mentality and the ability to adapt and constantly think on your feet in this varied, reactive role!

Responsibilities:

  • Interact with engineers in a timely and effective way to provide the best in business customer service
  • Manage your region, take ownership of key accounts and service requests to the agreed KPI’s
  • Ensure critical service and breakdown response deadlines are achieved, escalating any performance issues
  • Effective planning of the engineer schedules
  • Work closely with engineers, managing and scheduling engineers 'real time’
  • Monitor that engineers use of PDA, e.g. booking on & off daily, logging arrival at site, logging the job as complete
  • Drive engineer productivity
  • To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
  • Provide accurate and timely updates to the administration database
  • Chase reports, updates, etc. from sub contract labour
  • Ordering any relevant parts and ensuring on site prior to engineer attendance
  • Ensuring permits are in place and valid to enable completion of the works

Skills/Attributes/Experience:

  • Experience in a similar role is ESSENTIAL
  • Knowledge of customer service principles and practices
  • IT skills, including Microsoft packages and email. Knowledge of administrative procedures
  • Problem analysis and problem solving skills
  • High level of attention to detail, accuracy and time management

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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