| TEAM LEADER - CUSTOMER SERVICE |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £22,000 PER ANNUM |

Our client is seeking an experienced Team Leader who will be responsible for the delivery of business target's and KPI's by motivating, monitoring and managing team members. You will be responsible for coaching and training in a high challenge, highly supportive environment. You will lead by example and have a passion for delivering excellent service to clients and colleagues.

If you have experience leading a team, we would like to hear from you!

Key Responsibilities:

• Delivering outstanding customer service at all times
• Working with the rest of the business to deliver its core purpose and cultural values
• Achieving business budgets & KPI’s
• Team recruitment
• Building effective relationships with our Partner Practices across the network
• Monitor and manage daily/weekly performance working closely with the Team Leaders
• Motivate the team members throughout the working day
• Mentor, Coaching and training Team Leaders and Customer Experience Executives
• Prepare and deliver team meetings
• Conducting monthly reviews with the Team Leaders and agree department goals
• Ensuring KPI’s are achieved and working closely with individuals where this is not being met
• Ensuring our business standards are being achieved

Skills/Experience/Attributes:

• Experience in a Team Leader position is ESSENTIAL
• Excellent attention to detail
• Excellent Organisation
• Good use of Microsoft word and Excel
• Commitment/Dedication

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| TEAM LEADER  |

| NOTTINGHAM CITY CENTRE |

| £25,000 - £32,000 PER ANNUM, DEPENDING ON EXPERIENCE |

| 37.5 HOURS PER WEEK, ROTA BASIS, 1 WEEKEND IN 4 |

*BENEFITS*

• A performance related bonus of up to £7,600 (paid quarterly)
• 25 days annual leave plus the option to purchase an additional 5 days pro rata
• Life Assurance (4 x salary)
• Salary Finance: an online portal offering lending and saving facilities, financial wellbeing and support services
• Health Cash Plan: essential health care access, including a 24/7 virtual doctor
• Cycle To Work Scheme: bike & cycling equipment worth up to £1,000
• Corporate Discount: up to 50% discount
• Exclusive shopping discounts, cashback and travel services
• Great company culture with fresh fruit deliveries and complimentary hot drinks

Our client is seeking an experienced sales team leader who is eager to progress their career! You will be responsible for ensuring the team not only provides world class customer service, but also embodies a culture of high performance, reward and recognition. You will have a strong focus on sales and embrace a fast paced office and thrive in target driven environments. You will demonstrate infectious energy and perseverance with an ability to remain calm and be persistent in the face of a challenge!

Responsibilities:

• Leading a team of 15 Outbound Advisors
• Drive and develop company values and behaviours within your team
• Providing your team with the support they need to be successful and achieve their goals
• On a day to day basis you will actively support your teams operationally
• Ensure the team is provided with the most effective and compliant customer sales techniques
• You will also drive the results of your team with effective team meetings and 1-1 support and coaching

Skills/Attributes/Experience:

• Experience with leading a sales team is ESSENTIAL, any industry considered
• A passionate coach and motivator
• Has a track record of leadership success within customer service and sales environments
• Actively lead from the front whilst empowering others to be high performers
• Demonstrates a passion for sales through service with a strong customer centric approach
• Customer focused with a passion for improving a customer's journey

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.