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Customer Communications Administrator

Our client, an independent market leader, is seeking to appoint a confident, articulate individual to truly take lead of managing and improving interaction with customers via a broad range of channels. 

This role is a fantastic, rare opportunity in which further growth and variety is promised over the coming months as restrictions further ease!

This role requires a patient, skilled individual who is confident in both verbal and written communication whilst being able to multi-task effectively. 

You will manage the prompt and accurate response to an array of customers across Social Media platforms as well as direct communications to and from the company. You will liaise with other departments within the business to ensure a personalised, thorough approach has been undertaken in resolving complaints, managing general queries and managing the  overall customer journey. 

This role requires a candidate with the ability to see the bigger picture as well as maintaining both a positive and proactive approach. No two days will ever be the same and this role is ideal for an individual with a keen interest in communications and events, as this is a key area of involvement within the business moving forward. 

This is far from your average customer service / complaints role and will  without doubt keep you on your toes and consistently require you to be an adaptable, IT savvy, confident professional who thrives on making a difference - both to a company and its customer base!

  • Full time, permanent 
  • Mon - Fri (flexi start available) either: 9.00am - 5.00pm, 8.30am - 5.00pm or 9.30am - 5.30pm
  • Burton Joyce - driving license essential 
  • £20,000 - £24,000 per annum, D.O.E

 

Required Skills:

  • Experience in a similar role is ESSENTIAL
  • Excellent verbal and written communication skills
  • IT proficiency 
  • Familiar with the use of multiple social media platforms 
  • Able to deal with complaints and queries effectively - this is an ESSENTIAL element of the role!

Team Leader - Customer Service

| TEAM LEADER - CUSTOMER SERVICE |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £22,000 PER ANNUM |

Our client is seeking an experienced Team Leader who will be responsible for the delivery of business target's and KPI's by motivating, monitoring and managing team members. You will be responsible for coaching and training in a high challenge, highly supportive environment. You will lead by example and have a passion for delivering excellent service to clients and colleagues.

If you have experience leading a team, we would like to hear from you!

Key Responsibilities:

  • Delivering outstanding customer service at all times
  • Working with the rest of the business to deliver its core purpose and cultural values
  • Achieving business budgets & KPI’s
  • Team recruitment
  • Building effective relationships with our Partner Practices across the network
  • Monitor and manage daily/weekly performance working closely with the Team Leaders
  • Motivate the team members throughout the working day
  • Mentor, Coaching and training Team Leaders and Customer Experience Executives
  • Prepare and deliver team meetings
  • Conducting monthly reviews with the Team Leaders and agree department goals
  • Ensuring KPI’s are achieved and working closely with individuals where this is not being met
  • Ensuring our business standards are being achieved

Skills/Experience/Attributes:

  • Experience in a Team Leader position is ESSENTIAL
  • Excellent attention to detail
  • Excellent Organisation
  • Good use of Microsoft word and Excel
  • Commitment/Dedication

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Looking To Move From Retail To The Office?

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT! |

| MEETS NATIONAL MIN WAGE + £200 - £300 PER MONTH OTE |

*MUST BE AVAILABLE 20/10/20 FOR FIRST STAGE ZOOM INTERVIEW*

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic, thriving team and ensure your tasks are dealt within a professional and competent manner! You will work well within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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