| CUSTOMER SERVICE ADVISOR |

| SHERWOOD BUSINESS PARK, ANNESLEY |

| £9.00 PER HOUR |

Our client is looking for 6 Customer Service advisors with customer service experience and a good telephone manner.

Hours: Full Time, Monday - Friday between the hours of 8am - 6pm - 37.5 hours a week

Duration: Temporary Ongoing (POTENTIAL TO GO ONTO PERMANENT CONTRACT)

Start: Monday 7th January OR Monday 14th January

Key Duties:

• Dealing with inbound calls
• Process telephone orders
• Process customer returns
• Deal with any customer enquiries
• General Admin

Skills, Attributes & Experience:

• Experience within a Customer Services Department
• Knowledge and experience of dealing with schools and local authorities
• Able to use initiative
• Excellent communication skills at all levels
• Comfortable being on the telephone
• Excellent data entry skills
• High level of accuracy and attention to detail
• Communication skills
• Flexible and organised
• Team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. 
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| NEW BUSINESS ADMINISTRATOR - 7 MONTH FTC |

| £19,000 PER ANNUM |

| HUCKNALL |

Our client are seeking to appoint a highly proactive, tenacious individual to take responsibility of ensuring that new client's needs are met. You will be a great listener, with the ability to present ideas and ensure a sound understanding of customer requirements. You will possess the ability to retain product information, with a genuine passion for providing outstanding customer service alongside excellent social skills!

Responsibilities:

• Proactively contact new customers to confirm their full requirements, ensuring they are aware of the full range of products available
• Take a consultative approach to the customer, working closely with them to finalise their order
• Provide extensive and relevant product information and arrange for samples to be sent out to the customer
• Use an internal system to generate and send out a quote, chasing the customer for approval
• Process orders accurately onto the system, liaising with the client right up to delivery
• Provide details to buying department on likely stock requirements moving forward
• Accurately record information on the CRM system

Skills/Attributes/Experience:

• Experience in a customer focused/ administrative position is essential
• Excellent social skills with the ability to concrete out a realistic idea as to what customers can expect is ESSENTIAL
• Strong communication/listening/conversational skills
• Ability to present options, talk about ideas and assist customers
• Proactive nature, ensuring things are followed up efficiently
• IT literacy, with the ability to learn new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your applicationwith no further communication.

Various Locations: Lenton, Annesley, South Normanton, Nottingham City Centre and Burton-on-Trent

Salary: £7.83 - £8.00 per hour

Hours: Full time Monday-Friday

Duration:Temporary 

Your Key Responsibilities:

• Provide outbound and inbound telephone customer service to their extensive customer base
• Providing accurate product information to customers
• Maintaining and updating all information on customer accounts
• Ad hoc duties as required

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

• Experience of customer service - be that in an office environment, retail or hospitality
• Excellent communication and conversational skills
• Computer Literate
• Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Due to continued growth, our Client is seeking to appoint numerous individuals with great communication skills and a positive approach to join their Customer Services Department.

The only experience required is to have previously worked within a contact centre!

**Due to the location of this client and indeed ours, we are more than happy to offer a Skype interview**

Location: 0.5 miles from Junction 27, Hucknall 4 miles, Mansfield 7 miles, Kirkby In Ashfield 3 miles, Eastwood 5 miles

Public Transport:

• Black Cat (From Derby) Every HOUR
• Threes (from Nottingham) From EVERY 10 Minutes

Salary: £16,000 to £18,000 per annum (dependant on experience)

Responsibilities:

• Take inbound calls
• Deal with all post sale queries
• Process telephone orders
• Process customer returns
• Support the order input team as required
• Respond to email and fax queries

Skills/Experience/Attributes:

• Experience with a Customer Services Department/Contact Centre is essential
• Able to use initiative
• Excellent communication skills at all levels
• Proactive manner

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.