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Customer Service Representative (Inbound) - Nottingham Audi - 2 Positions Available!

| INBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, £18,000 OTE |

 

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their inbound team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

 

Salary: £15,600 (+ commission OTE £18,000)  Increasing to £16,100 after 6 months and £17,100 after 12 months.

Hours: Shift rotation between 8.00am - 6.00pm with 1 Saturday in 4 - 8.00am - 1.00pm

Bonuses and Incentives :

  • Attendance Bonus - Year End Zero absence in 12 months -£250
  • Retention Bonus After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

 

Key Responsibilities:

  • Provide inbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Working as a team and as an individual, working towards the monthly bonus targets
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 3 Positions Available - Outstanding Benefits!!

| CUSTOMER SERVICE ADVISOR |

| EAST LEAKE |

| £18,771 PER ANNUM + 7.5% ANNUAL BONUS |

 

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

Hours of work: Monday to Friday, 8am - 4pm OR 9am - 5pm

Benefits:

  • FREE Yoga
  • Leisure Activities
  • Annual day trip
  • 28 days holiday
  • Free fruit
  • Award evenings
  • Discount cards
  • On site canteen
  • Coaching/1-2-1's

 

Responsibilities:

  • Processing customer orders coming in via telephone, e-mail
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed time-scales
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
  • External communication with customers and suppliers, negotiating and building relationships
  • Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Inbound Customer Service Advisor - 10 Positions Available!

| INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £17,121 PER ANNUM |

 

Due to continuing success, our client is seeking to appoint 10 driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Hours: Full & Part Time Hours

  • 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
  • Shifts will be either 8am - 4pm OR 9am-5pm rotating
  • 1 Weekend in every 4
  • 1 week in every 4 will be late shifts 1pm - 9pm

 

Responsibilities:

  • To support all functions within the Sales Centre through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss theirrecent order quotation
  • Adopting sales techniques to convert quotes into orders
  • Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Nottingham Audi - Outbound Customer Service Advisor - NO Cold Calling!

| OUTBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, £18,000 OTE |
 

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group, are looking for outstanding customer service candidates to join their team. Are you outgoing and motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

** NUMEROUS POSITIONS AVAILABLE **

 

Hours: Week 1 - 9.30 / 7.00 Monday to Thursday & Week 2 - 9.30 / 6.00 Monday to Friday & 9.30 / 1.00 Saturday

Salary: £15,600 (+ commission - OTE £18,000) Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives:

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus , After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Key Responsibilities:

  • Provide outbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor (Transport)

Our client is seeking to appoint a Customer Service Assistant to deliver a helpful and consistent service to customers through various channels; face to face, telephone, mail, email and social media.

This role promises variation, it will undoubtedly push limits in order both support and develop professional and personal growth! You will hone in daily on your customer service skills, thinking on your feet in a highly reactive environment!

Location: Nottingham City Centre

Salary: £18,000 per annum, dependant on experience

Hours: 40 Hours Per Week
Mon - Fri - Shifts between 6am -10pm & Sat - Sun - 9am - 5pm (On a rotation)

Responsibilities:

  • Provide passenger information relating to all aspects of the services
  • Provide and update real time information (especially during service disruptions) through website, social media, phone, email and text alert, in coordination with other departments
  • Process online sales and penalty fare payments
  • Answer passenger complaints and enquiries effectively and to a high standard, also dealing with lost item enquiries
  • Report on customer service activities and key performance indicators
  • Contribute to marketing and promotion activities
  • Maintain and update the customer database
  • General administration work and support to the Customer Services Manager
  • Liaise with other departments, including Operations and Revenue Protection, to ensure a full integration and coordination of activities

Skills/Attributes/Experience:

  • Minimum of one years’ experience in a similar Customer Service role is essential
  • Excellent interpersonal and communication skills as well as attention to detail
  • Computer skills including Word, Excel, Powerpoint and use of the internet and social media websites
  • A good team player
  • Able to effective multi-task
  • Well organised and able to manage multiple tasks effectively

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 3 Positions Available!

| CUSTOMER SERVICE ADVISOR |

| EAST LEAKE |

| £18,771 PER ANNUM + 7.5% ANNUAL BONUS |

 

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Benefits:

  • FREE Yoga
  • Leisure Activities
  • Annual day trip
  • 28 days holiday 
  • Free fruit 
  • Award evenings
  • Discount cards 
  • On site canteen
  • Coaching/1-2-1's

 

Responsibilities:

  • Processing customer orders coming in via telephone, e-mail
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed time-scales
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
  • External communication with customers and suppliers, negotiating and building relationships
  • Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Nottingham Audi - Outbound Customer Service Advisor - 7 Permanent Positions - NO Cold Calling!

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group, are looking for outstanding customer service candidates to join their team. Are you outgoing and motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

** 8 PERMANENT POSITIONS AVAILABLE **

Location: Lenton, Nottingham

Hours: Monday - Friday between the hours of 8am-6pm; 1 in 3 weekends hours between 9am-6pm

Salary: £15,600 (+ commission - OTE £18,000) Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives:

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus , After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Key Responsibilities:

  • Provide outbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

French Speaking Customer Service

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Manage incoming phone calls from clients and sales personnel in a professional manner
  • Direct the concise input of orders in Sage to despatch and invoice point
  • Manage key accounts both in the French Independent and French Chain markets
  • Issue professional and concise response to general queries via e-mail
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
  • Create and manipulate back order and sales reports in excel format
  • Liaise effectively with all levels of management both in UK and Europe
  • Elevate potential non-standard/large complex issues to the French Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised
  • Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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