CAN WE COUNT ON YOUR CUSTOMER SERVICE?!

| CUSTOMER SERVICE ADVISOR |

| SYSTEM ONE EXPERIENCE IS DESIRABLE |

| FULL-TIME MONDAY - FRIDAY |

| WORKING HOURS: MONDAY - FRIDAY - 8:30AM - 4:30PM |

| LOCATION: NOTTINGHAM |

| SALARY: £9 PER HOUR |

| TEMPORARY: TEMPORARY ONGOING |

| START DATE: IMMEDIATE START|

Job Purpose

• First point of contact for all customers.
• Providing high quality customer service to all customers.
• Working in a busy administration team.
• Taking a high volume of inbound calls.
• Making numerous outbound calls.
• Inputting and updating customer records on various electronic systems.
• Dealing with sensitive information.
• Undertaking general tasks as a part of a busy administration team.

Key Skills

• Previous administration experience is essential.
• A well-rounded background within customer care would be ideal.
• Good telephone manner.
• Competent with Microsoft office packages.

Please only apply for this position if you can provide evidence, on your CV, which coincide with the essential elements of this post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| CUSTOMER SERVICE ADVISOR |

| NEW BASFORD, NOTTINGHAM |

| SALARY: £17,000 |

| TEMPORARY ONGOING TO PERMANENT |

| MONDAY - FRIDAY, 8.30AM - 5.30PM |

Our client is seeking an experienced customer service advisor to join their dedicated, driven and growing team to ensure their clients receive nothing but remarkable service. You will work closely with the customer service team to offer support and ensure all urgent tasks are carried out in an efficient, timely manner. You will have excellent organisational skills, work well under pressure and have a flair for impressing clients, whilst remaining patient and open to change!

Responsibilities:

• Liaising with contractors ensuring all maintenance issues are dealt with
• Dealing with complaints & compliance
• Maintain budgets to ensure spending is kept below expected levels
• Sourcing trades that are reasonably priced and trustworthy - also includes setting them up with all information
• React quickly to issues on phone and email to maintain excellent service levels
• Responsible for the main office customer service phone
• Prioritise and organise daily, weekly, monthly, quarterly tasks such as, Meter readings, Inspections, Check Ins/ Check Outs, Compliance

Skills/Attributes/Experience:

• Previous customer service experience is ESSENTIAL
• Excellent phone and written communication skills are ESSENTIAL
• Ability to work well under pressure
• Ability to use IT systems and Microsoft Office

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

We understand how difficult job hunting is in this current climate, and that's why we want to hear from you!

We specialise in the following sectors within Nottinghamshire/Derbyshire and are always seeking experienced candidates within these areas:

• Legal
• Marketing, Digital & Creative
• Accountancy / Finance
• Admin & Secretarial
• Customer Service
• Estate Agency & Property
• FMCG
• HR
• Sales / Account Management
• Call Centre

We have a thorough registration process where we learn about you, your skills and how we can help you.

Click 'apply', submit your CV and we will be in contact to arrange the next steps in assisting with your job search!

We specialise in commercial recruitment and have various clients that seek candidates with a proven track record of excellent customer service!

This is a general advertisement seeking experienced candidates for upcoming positions - locations throughout Nottinghamshire with salaries ranging from £16,500 - £20,000 per annum!

Get in touch today if you have experience in:

• Customer Service
• Inbound/Outbound calls
• Handling complaints
• Booking appointments
• Update and maintain databases with accuracy

Hit 'apply' and see how we can help you today!