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PT Outbound Market Research - NO SALES (20 Hours)

Our client is seeking to appoint a friendly, engaging individual to assist in the obtaining of feedback on customer service experiences! You will be confident on the phone with an outgoing personality to excel in this highly sociable role!

Location: Newark, Nottinghamshire

Salary: £8.00 per hour 
£8320 per annum

Hours: 20 hours per week, with the option to increase - Monday - Thursday 2.30pm - 6.30pm & Friday 1.00pm - 5.00pm

Responsibilities:

  • Making calls to customers to ask them to rate the service they have received
  • Accurately recording customer answers
  • Data entry
  • Outbound customer service
  • Supporting a small vibrant office!

Skills/Attributes/Experience:

  • Must have an outgoing personality with good communication skills
  • Previous telephone experience in a customer service role would be beneficial but is not essential
  • Confident communicator
  • Team player
  • IT skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

PT Client Advisor (Property) - Fantastic Benefits!

Our client is seeking to appoint a part time Client Advisor to manage a portfolio of properties from a variety of clients! You will assist from the very beginning of the marketing process through to the successful sale of the property, liaising with vendors and colleagues alike in this exciting, varied role!

Location: Eastwood, Nottinghamshire

Salary: £9600 per annum, with OTE £11,688 per annum

Days: Wednesday, Thursday and Friday, 8.30am - 5.00pm or 9.00am - 5.30pm on a rotation basis

Benefits:

  • Childcare Vouchers!
  • Car Benefit Scheme!
  • Choice Discounts, including shopping cards, money off deals and restaurant discount cards
  • Buy as you Earn Scheme
  • Life Assurance
  • Sharesave
  • Dental Insurance
  • Health Cash Plans
  • Buy up to 5 additional Holidays per year
  • 20% Discount on new EE Contracts!
  • Estate Agency staff discount!

Responsibilities:

  • To ensure the timely marketing of all property instructions
  • To carry out AML checks on all beneficial owners of the property before commencing marketing
  • To liaise with all Marketing Agents to ensure they understand and comply with our client’s requirements
  • To ensure the property has an up to date EPC certificate
  • To deal with additional service request for clients including ordering Home Buyer/RICS Reports/Scottish Home Reports/EPC’s
  • Ensure systems are kept up to date with detailed notes to enable the weekly reports to Clients
  • Liaise with Agents to ensure empty properties are inspected on a weekly basis and chase any necessary reports including vacation reports
  • Attend client meetings as required to report on property portfolios

Skills/Attributes/Experience:

  • Knowledge and experience of the property sales market is ESSENTIAL
  • Good standard of education
  • Work planning and organisational skills
  • PC literate
  • Confident telephone manner
  • Excellent communication and customer services skills
  • Ability to work to defined policies and procedures
  • Ability to work as part of a team

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

PT Inbound Customer Service Advisor - Multiple Positions Available!

Due to continuing success, our client is seeking to appoint 10 driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

*Assessment Day - FRIDAY 30th NOVEMBER 2018 with a 7th or 21st JANUARY START**

Location: Colwick, Nottinghamshire

Salary: £8.78 per hour

Hours: 15 hours per week - 4pm - 9pm Monday- Friday & 1 Weekend in every 4 (9.00am - 5.00pm)

Responsibilities:

  • To support all functions within the Sales Centre through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss theirrecent order quotation
  • Adopting sales techniques to convert quotes into orders
  • Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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