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Team Leader - Customer Service

| TEAM LEADER - CUSTOMER SERVICE |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £22,000 PER ANNUM |

Our client is seeking an experienced Team Leader who will be responsible for the delivery of business target's and KPI's by motivating, monitoring and managing team members. You will be responsible for coaching and training in a high challenge, highly supportive environment. You will lead by example and have a passion for delivering excellent service to clients and colleagues.

If you have experience leading a team, we would like to hear from you!

Key Responsibilities:

  • Delivering outstanding customer service at all times
  • Working with the rest of the business to deliver its core purpose and cultural values
  • Achieving business budgets & KPI’s
  • Team recruitment
  • Building effective relationships with our Partner Practices across the network
  • Monitor and manage daily/weekly performance working closely with the Team Leaders
  • Motivate the team members throughout the working day
  • Mentor, Coaching and training Team Leaders and Customer Experience Executives
  • Prepare and deliver team meetings
  • Conducting monthly reviews with the Team Leaders and agree department goals
  • Ensuring KPI’s are achieved and working closely with individuals where this is not being met
  • Ensuring our business standards are being achieved

Skills/Experience/Attributes:

  • Experience in a Team Leader position is ESSENTIAL
  • Excellent attention to detail
  • Excellent Organisation
  • Good use of Microsoft word and Excel
  • Commitment/Dedication

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Coordinator

| CUSTOMER SERVICE COORDINATOR |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT! |

| MEETS NATIONAL MIN WAGE + £200 - £300 PER MONTH OTE |

 

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic, thriving team and ensure your tasks are dealt within a professional and competent manner! You will work well within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

 

WANT YOUR WEEKENDS FREE?! WANT TO WORK LESS UNSOCIAL-ABLE HOURS?! WELL LOOK NO FURTHER!

| CUSTOMER SERVICE ADVISOR/ADMINISTRATORS |

| NO PREVIOUS CUSTOMER SERVICE EXPERIENCE REQUIRED! |

| SOUTH NORMANTON |

| £8.21 PER HOUR |

| IMMEDIATE START|

| TEMPORARY ROLE WITH THE POTENTIAL TO GO PERMANENT |

Location:

  • From Huthwaite - 2.2 miles
  • From Alfreton - 4.3 miles
  • From Mansfield - 7 miles
  • From Hucknall - 10.5 miles
  • Heanor - 12 miles
  • From Chesterfield - 13.4 miles

Hours: Full Time, Monday - Friday: 9.00am - 5.00pm, 9.30am-5.30pm, 10.00am-6.00pm

Duration: Temporary ongoing

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews so there will be no need for you to travel to Nottingham to meet us.

Key Duties:

  • Receiving inbound calls
  • Processing Customer Orders
  • Related administrative duties

Key Skills:

  • Communication skills
  • Listening skills
  • High level of accuracy and attention to detail.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor (Healthcare)

CAN WE COUNT ON YOUR CUSTOMER SERVICE?!

| CUSTOMER SERVICE ADVISOR |

| SYSTEM ONE EXPERIENCE IS DESIRABLE |

| FULL-TIME MONDAY - FRIDAY |

| WORKING HOURS: MONDAY - FRIDAY - 8:30AM - 4:30PM |

| LOCATION: NOTTINGHAM |

| SALARY: £9 PER HOUR |

| TEMPORARY: TEMPORARY ONGOING |

| START DATE: IMMEDIATE START|

Job Purpose

  • First point of contact for all customers.
  • Providing high quality customer service to all customers.
  • Working in a busy administration team.
  • Taking a high volume of inbound calls.
  • Making numerous outbound calls.
  • Inputting and updating customer records on various electronic systems.
  • Dealing with sensitive information.
  • Undertaking general tasks as a part of a busy administration team.

Key Skills

  • Previous administration experience is essential.
  • A well-rounded background within customer care would be ideal.
  • Good telephone manner.
  • Competent with Microsoft office packages.

Please only apply for this position if you can provide evidence, on your CV, which coincide with the essential elements of this post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

| CUSTOMER SERVICE ADVISOR |

| NEW BASFORD, NOTTINGHAM |

| SALARY: £17,000 |

| TEMPORARY ONGOING TO PERMANENT |

| MONDAY - FRIDAY, 8.30AM - 5.30PM |

Our client is seeking an experienced customer service advisor to join their dedicated, driven and growing team to ensure their clients receive nothing but remarkable service. You will work closely with the customer service team to offer support and ensure all urgent tasks are carried out in an efficient, timely manner. You will have excellent organisational skills, work well under pressure and have a flair for impressing clients, whilst remaining patient and open to change!

Responsibilities:

  • Liaising with contractors ensuring all maintenance issues are dealt with
  • Dealing with complaints & compliance
  • Maintain budgets to ensure spending is kept below expected levels
  • Sourcing trades that are reasonably priced and trustworthy - also includes setting them up with all information
  • React quickly to issues on phone and email to maintain excellent service levels
  • Responsible for the main office customer service phone
  • Prioritise and organise daily, weekly, monthly, quarterly tasks such as, Meter readings, Inspections, Check Ins/ Check Outs, Compliance

Skills/Attributes/Experience:

  • Previous customer service experience is ESSENTIAL
  • Excellent phone and written communication skills are ESSENTIAL
  • Ability to work well under pressure
  • Ability to use IT systems and Microsoft Office

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Immediately Available And Looking For Work?

We understand how difficult job hunting is in this current climate, and that's why we want to hear from you!

We specialise in the following sectors within Nottinghamshire/Derbyshire and are always seeking experienced candidates within these areas:

  • Legal
  • Marketing, Digital & Creative
  • Accountancy / Finance
  • Admin & Secretarial
  • Customer Service
  • Estate Agency & Property
  • FMCG
  • HR
  • Sales / Account Management
  • Call Centre

We have a thorough registration process where we learn about you, your skills and how we can help you.

Click 'apply', submit your CV and we will be in contact to arrange the next steps in assisting with your job search!

If Customer Service Is Your Thing, Give Us A Ring!

We specialise in commercial recruitment and have various clients that seek candidates with a proven track record of excellent customer service!

This is a general advertisement seeking experienced candidates for upcoming positions - locations throughout Nottinghamshire with salaries ranging from £16,500 - £20,000 per annum!

Get in touch today if you have experience in:

  • Customer Service
  • Inbound/Outbound calls
  • Handling complaints
  • Booking appointments
  • Update and maintain databases with accuracy

Hit 'apply' and see how we can help you today!

Customer Service Advisor

| CUSTOMER SERVICE ADVISOR |

| PRIDE PARK, DERBY - ACCESSIBLE VIA PUBLIC TRANSPORT!|

| £15,500 - £16,500 PER ANNUM + £200 - £300 PER MONTH OTE|

* Open Evening - 10th October 2019 at 5.30pm *

Our client are seeking to appoint a confident, personable individual to enhance the customer experience within their business! You will be part of a energetic team and ensure your tasks are dealt within a professional and competent manner! You will thrive within a busy environment and enjoy daily customer interaction.

This is an excellent opportunity in which you will be given extensive training, progression opportunities and support. If you have customer service based experience and would like to embark on the next step in your career, this is the position you've been waiting for!

Key Responsibilities:

  • Making calls to existing clients and updating the company's documents - NOT COLD CALLING!
  • Ensuring all documents held are still relevant and appropriate
  • Booking and managing appointments in the diary
  • Update and maintain the database with accuracy

Skills/Experience/Attributes:

  • Customer Service experience (any industry) is ESSENTIAL!
  • Strong and natural communicator
  • Process driven and ability to work collaboratively
  • Excellent attention to detail
  • Building effective relationships with clients and colleagues

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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