Get new jobs for this search by email

Service Planning Administrator

Our client is seeking an organised, thorough individual with a friendly and professional telephone manner and sound written communication and grammar!

This role is at the heart of the organisation in ensuring service visits are planned, ensuring customers needs and expectations are met and checking contracts/welcoming new companies on-board!

You will work with several teams across the business and be competent on Excel and communicating with engineers as well as providing quotations and processing service job reports!

  • £25,000 - £28,000 per annum
  • Full time, permanent
  • Mon - Fri, 9.00am - 5.00pm
  • Hybrid working - 3 days office, 2 days home-based
  • NG12

Responsibilities:

  • Work cohesively and supportively as part of the Service, Engineering and Spare Parts Teams
  • Keep informed and maintain a fully connected relationship with the Operations Manager
  • Plan service visits for engineers, ensuring our customer’s needs are met and taking into consideration engineering capacity and other pre-planned engineering work
  • Check new Service Contracts before they are sent to customers and advise customer Account Manager of any changes before contracts are renewed
  • Plan which SSP (Service Spares Packs) are needed for service visits, working closely with the Warehouse Co-Ordinator
  • Process and invoice service job reports
  • Quote customers for follow-up parts after engineering visits and proactively chase
  • Plan regular services on hire machines
  • Compile quotations for critical spare parts for new machines
  • Prioritise a busy workload and find next day jobs for engineers
  • Provide telephone and administrative support to engineers


Skills required:

  • Strong planning and administration skills
  • Methodical and organised
  • Excellent attention to detail
  • Able to use own initiative
  • Calm and able to work under pressure
  • Ability to explain matters in a clear and easily understood style
  • Confident when dealing with customers at all levels in business
  • Ability to build effective relationships within the team and across the wider busines
  • Self-discipline / time management
  • Enthusiasm and persistence
  • High level of competency in use of Microsoft Excel, Word and Outlook
  • You will have a friendly and professional telephone manner and sound written communication and grammar.
  • You will complete any reports and analysis as and when requested.

Customer Service Administrator

Our client, a family-run, rapidly expanding business are currently recruiting for a Customer Service Administrator.

You will be building and maintaining excellent relationships with both suppliers and customers alike!

You will work as part of a small, close-knit team and truly become part of the family.

This company is people-focused, far from a corporate giant! You will be valued, respected and appreciated and they are seeking someone who wants to grow and develop with them and develop their career.

You will ideally have experience within an office-based customer service role, with a willingness to learn.

  • £19,000 - £21,000 per annum, with a salary review at 6 months
  • NG5, easily accessible via public transport
  • Full time, office based, permanent
  • Mon-Fri, 9am-5.00pm

Key Duties:

• Build relationships with customers by delivering a reliable administrative support and customer service.

• Handle incoming enquiries from customers through phone and email and getting back to the customer in a timely and professional manner.

• Taking customer and supplier calls and logging details to ensure efficient processing of orders.

• Create and maintain records, updating details when contacts change and ensuring accuracy of information.

• Keeping all filing in order to ensure accurate, retrievable records.

• General administrative duties including invoicing and dispatch of goods and supporting all functions within the business.

• Chasing purchase & sales orders to ensure delivery dates are met - SAGE experience beneficial for this but not essential 

• Sending order acknowledgements

 

 

Sales Office Administrator

Our client, one of the East Midlands leading manufacturers is seeking a Sales Office Administrator to join their small team. As leaders in their field, our client prides themselves on the breadth of their solutions and the quality of their products!

This is a fantastic opportunity to help drive their ongoing success and become an important part of a thriving business. You will be hands on and comfortable to support in other areas of the business as required, such as warehouse. This is a broad role which would suit someone who enjoys variety and enjoys getting stuck in to all areas of a successful business!

£22,000 per annum

Mon - Fri - 9.00am - 5.00pm

Long Eaton

Responsibilities:

  • Provide a high quality service to existing customers
  • Respond to customers’ technical enquiries
  • Process sales orders and payments
  • Perform general administration tasks including expenses & purchase invoices
  • Assist the external sales team
  • Undertake general manual warehouse duties including picking and dispatch of goods when required
  • Receive warehouse deliveries & process paperwork
  • Identify and contact new business prospects in the UK and Ireland
  • Carry out market research

Skills/Experience:

  • Experience in a Sales Administration/ similar role is ESSENTIAL
  • Strong commercial acumen
  • An enthusiastic approach
  • The ability to switch between tasks quickly and effectively
  • Great interpersonal and communication skills
  • Excellent attention to detail

Technical Administrator

Our client is seeking to appoint an experienced Administrator with strong IT skills and accuracy. You will work well to deadlines and enjoy a varied role where attention to detail is paramount!

You will join a small team and boast strong all-round administration skills and excellent communication skills and be used to working to deadlines. 

  • NG2, accessible via public transport
  • Full time, Permanent 
  • £18,500 - £20,000 per annum 

 

Main tasks & responsibilities:

  • Submit accurate weight details into terminal web portals and record exceptional data.
  • Accurately process bill of lading documents.
  • Prepare and send customs/shipping instructions to meet deadlines.
  • Track and record various vessel deadlines using web portals and information from carriers.
  • Complete information to process transfer between UK and China systems.
  • Liaise with carriers on any queries arising from incorrect or incomplete documentation.
  • Run reports and maintain excel spreadsheets to ensure all data is submitted correctly.
  • Building good relations with all supplier and carrier contacts through written and verbal communication.
  • Processing of supplier and transport invoices and preparing for VAT return.

Essential competencies:

  • Strong computer skills, with a focus on speed and a high-level of accuracy and attention to detail.
  • Ability to prioritise and organise own workload in accordance with commercial demands.
  • Good interpersonal skills with the ability to communicate clearly, both verbally and in writing.
  • Good problem-solving skills, and a willingness to fully investigate problems to a resolution.
  • Excellent customer service skills, for both internal and external customers.
  • Cost conscious in general business costs, and additional costs incurred due to logistical issues.

Desirable competencies:

  • Previous shipping or logistics experience

Customer Support & Logistics Coordinator

Our client is seeking to appoint an experienced individual to assist in the day to day running of the Sales & Logistics Department! You will provide outstanding customer support in the processing of orders, arranging logistical requirements, answering general queries and maintaining accurate records.  This role with cover both a defined list of clients and will also work as part of the existing team, providing support and back up to colleagues within the relevant department.

Location: Annesley 

Salary: £23,000 - £25,000 per annum 

Full time, permanent 

 

Responsibilities:

  • Ensuring client documentation is complete 
  • Entering all sales orders into the system, including the placing of Prototype (NPOP) orders with the relevant production site, chasing lead times and maintaining the NPOP logs.
  • Supporting the prototype process by updating and maintaining the Item Master.
  • To ensure milestones and lead times for all orders are promptly communicated externally to clients. 
  • Prompt response to all customer routine logistical enquires and quality issues.
  • Keep all departments advised of any relevant dates, new part phase ins, changes to orders. To check part approvals, advise any extra-ordinary customer requirements in order to minimise delays and prevent any unnecessary errors.
  • To be responsible for the on time processing of shipments on the BAAN ERP system for assigned customers – and to provide back up when colleagues are busy or absent.
  • To book transport in due time using customer and shipper’s portals as necessary, or liaising with customer to confirm shipping requirements.
  • Keeping customers informed of any logistic issues.

 

Requirements

  • Competency in Microsoft Office packages, in particular Outlook, Excel and Word.
  • Familiarity with Client based purchasing and logistical portals.
  • Familiarity with Freight forwarding portals.
  • Familiarity with BAAN or similar ERP systems.
  • Ability to develop and maintain good internal and external relationships.
  • Ability to be flexible and adaptable in a demanding environment within a small team and provide cover for holidays/absence and busy periods.
  • Good problem solving skills and confidence to use initiative.

 

Sales Administrator

Our client, one of the East Midlands leading manufacturers is seeking a Sales Administrator to join their small team. As leaders in their field, our client prides themselves on the breadth of their solutions and the quality of their products!

This is a fantastic opportunity to help drive their ongoing success and become an important part of a thriving business. You will be hands on and comfortable to support in other areas of the business as required, such as warehouse. This is a broad role which would suit someone who enjoys variety and enjoys getting stuck in to all areas of a successful business!

£22,000 per annum

Mon - Fri - 9.00am - 5.00pm

Long Eaton 

Responsibilities:

  • Provide a high quality service to existing customers
  • Respond to customers’ technical enquiries
  • Process sales orders and payments
  • Perform general administration tasks including expenses & purchase invoices
  • Assist the external sales team
  • Undertake general manual warehouse duties including picking and dispatch of goods when required
  • Receive warehouse deliveries & process paperwork
  • Identify and contact new business prospects in the UK and Ireland
  • Carry out market research

Skills/Experience:

  • Experience in a Sales Administration/ similar role is ESSENTIAL
  • Strong commercial acumen
  • An enthusiastic approach
  • The ability to switch between tasks quickly and effectively
  • Great interpersonal and communication skills
  • Excellent attention to detail

Sales Administrator

Our client, one of Nottingham’s leading manufacturers is seeking a Sales Administrator to join their small team.  As leaders in their field, our client prides themselves on the breadth of their solutions and the quality of their products!

This is a fantastic opportunity to help drive their ongoing success and become an important part of a thriving business. You will be hands on and comfortable to support in other areas of the business as required, such as warehouse. This is a broad role which would suit someone who enjoys variety and enjoys getting stuck in to all areas of a successful business!

 

£20,000 - £22,000 per annum + Company Bonus

Mon - Fri - 9.00am - 5.00pm

Bilborough, NG8 

 

Responsibilities:

  • Provide a high quality service to existing customers
  • Respond to customers’ technical enquiries
  • Process sales orders and payments
  • Perform general administration tasks including expenses & purchase invoices
  • Assist the external sales team
  • Undertake general manual warehouse duties including picking and dispatch of goods when required
  • Receive warehouse deliveries & process paperwork
  • Identify and contact new business prospects in the UK and Ireland
  • Carry out market research

Skills/Experience:

  • Experience in a Sales Administration/ similar role is ESSENTIAL
  • Strong commercial acumen
  • An enthusiastic approach
  • The ability to switch between tasks quickly and effectively
  • Great interpersonal and communication skills
  • Excellent attention to detail 

Sales Administrator

Our client, a market leading Manufacturing business in their field, is seeking to appoint a customer-centric individual to join their aftersales department! You will be confident, enjoy customer interaction via range of channels such as telephone and email and be a dependable, organised individual!

  • Location: Long Eaton
  • Salary: £21,000 Per Annum
  • Full time, permanent

Responsibilities:

  • Be our first point of contact into the business  – answering any queries retailers may have by phone or email

  • Processing sales orders
  • Provide batching and order information to overseas factories
  • Manage orders with customers from receipt through to delivery
  • Prepare and collate reports weekly
  • Check shipping trackers and advise retailers of any delays
  • Send out order count information internally and advise of any orders processed and not submitted to the factories
  • Process shipping documentation
  • Prepare order / sales information for management meetings
  • Any other administrative duties the business requires

Experience & Skills:

  • Good Excel skills are ESSENTIAL
  • Excellent attention to detail
  • Proven customer service experience
  • Ability to multi-task and adapt
  • Strong communication skills both written and verbal

Aftersales Administrator

Our client, a market leading Manufacturing business in their field, is seeking to appoint a customer-centric individual to join their aftersales department! You will be confident, enjoy customer interaction via range of channels such as telephone and email and be a dependable, organised individual!

  • Location: Long Eaton
  • Salary: £21,000 Per Annum
  • Full time, permanent

Responsibilities:

  • Contacting customers to follow up on orders, obtaining feedback and ensuring any issues are promptly resolved
  • Assisting with general customer queries
  • Data entry & updating customer records
  • Contacting customers regarding order resolution, delivery/shipping information
  • Producing correspondence and confirmations through written communication

Experience & Skills:

  • Excellent attention to detail
  • Proven customer service experience
  • Ability to multi-task and adapt
  • Strong communication skills both written and verbal

Sales Administrator

Our client, a family run business, is seeking a Sales Administrator due to continued development and expansion. You will sit within the Estimating Department and have fantastic interpersonal skills as well as the ability to understand floor plans, or have a technical mind.

Location: Nottingham - with parking 

Full time, permanent

£18,500 - £20,500 per annum

Mon - Fri, 8.00am - 4.30pm

Responsibilities:

  • Liaison with clients, by telephone, email, and online meetings
  • Preparing bespoke estimates and quotations
  • Processing client orders and liaising with planning team
  • General administration - Inputting information into CRM databases

Skills & Experience:

  • Experience in a similar role desirable, but not compulsory as training can be provided
  • Be educated to A-Level standard or similar
  • Have outstanding communication skills
  • Have a technical mind
  • Have a keen eye for detail and accuracy
  • Be pragmatic, proactive and positive
  • Be organised, flexible and self motivated
  • Ability to identify and drive forward continuous improvement
  • IT Literate, MS packages and CRM database experience
  • Ideally a candidate will have a keen interest, in the following areas - Construction & Building Layouts or Mechanical & Electrical Engineering

Benefits:

  • Friendly, sociable and supportive work environment
  • Competitive salaries as career progression is made
  • Reviewed at 6 months and then annually
  • Auto Enrolment Pension Scheme - where applicable
  • 20 days annual leave (increasing to 27 days based on length of service) - plus bank holidays

Get new jobs for this search by email