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Customer Service Advisor - 5 Positions Available

| CUSTOMER SERVICE ADVISOR |

| SHERWOOD BUSINESS PARK, ANNESLEY |

| £9.00 PER HOUR |

 

Our client is looking for 6 Customer Service advisors with customer service experience and a good telephone manner.

 

Hours: Full Time, Monday - Friday between the hours of 8am - 6pm - 37.5 hours a week

Duration: Temporary Ongoing (POTENTIAL TO GO ONTO PERMANENT CONTRACT)

Start: Monday 7th January OR Monday 14th January

 

Key Duties:

  • Dealing with inbound calls
  • Process telephone orders
  • Process customer returns
  • Deal with any customer enquiries
  • General Admin

Skills, Attributes & Experience:

  • Experience within a Customer Services Department
  • Knowledge and experience of dealing with schools and local authorities
  • Able to use initiative
  • Excellent communication skills at all levels
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Team player

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. 
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Graduate)

| GRADUATE ADMINISTRATOR |

| VARIOUS LOCATIONS IN NOTTINGHAM |

| £7.83 PER HOUR |

 

 Are you Graduate seeking temporary work whilst you await that first step on to your career ladder!

 

Hours: Various shifts including weekends

Hourly Rate: £7.83+ per hour

 

For those of you who have graduated, or if your graduation is creeping up, a lot of you may be posing the question of where to go next…. Well look no further we are here to help! We have various office based Temporary opportunities that could keep you busy whilst looking for the next step on your preferred career path.

 


Person specification:

  • Excellent computer skills (Microsoft Word, Excel etc)
  • Confident communication skills
  • Flexible and adaptable to meet business needs
  • Self-motivation and the ability to work on own initiative
  • Team player but ability to use own initiative

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Area Administrator

 Job Title: Area Administrator

Location: Blenheim Industrial Estate, Bulwell

Hours: Monday - Friday, 8.30am – 5pm

Salary: £8.21 per hour

Start: ASAP

Duration: temp to perm

Responsible for:

 

·         Completing the test and inspection reports for your area

·         Inputting the repair data and orders into the system

·         Collating information relating to the building size and spec

·         Assisting with and preparing the test and inspection quotes

·         Ensuring that quality, accurate data is inputted into the system

·         Assist the internal sales employee, within your assigned area (or the area you are instructed to cover) with general admin support and tasks

·         Liaise and work with relevant parties to ensure all work activity is organised and carried out accordingly

·         Assists in the production of reports for management or clients as required

·         Promotes and communicates standards/information to colleagues and  team members

·         Takes responsibility for your own health and safety and adhere to all the company health and safety procedures and policies


Person specification:

  • Sees problems as challenges
  • Able to prioritise in challenging situations
  • Able to work to deadlines and multitask
  • Willingness to help out, assist other team members
  • Provide support to team members and clients as required
  • Support in the compilation of area statistical and weekly/monthly reporting according to client needs
  • Ensures that image and standards are maintained

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Support Administrator

'Interdependent people combine their own efforts, with the efforts of others, to achieve their greatest success'

| SALES SUPPORT ADMINISTRATOR |

| MANSFIELD |

| £18,000 PER ANNUM |

Our client, an expanding family owned business, are seeking to appoint a confident individual with outstanding communication skills to not only drive the business forward, but coordinate the incoming jobs and take complete ownership of projects through to completion!

You will have excellent time-management skills with a genuine passion for providing outstanding customer service! This role is ideal for someone who welcomes variety as part of everyday normal, with resilience and adaptability being your forte!

Hours: Monday - Friday, 8am-4pm with a 30 minute lunch break

Responsibilities:

  • Managing incoming/sold jobs from start to end and ensuring that high standards of customer service are met and customer relationships are built & maintained
  • Take incoming calls from customers and general customer liaison/queries
  • Contractor contact/communication/support
  • Sourcing new clients/contractors to further grow/develop the business
  • Support scheduling/booking/cancellations
  • To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability

Skills/Attributes/Experience:

  • Minimum of 2 years’ experience within an administrative/ customer facing role is ESSENTIAL
  • Strong time management and organisation skills
  • Excellent communication skills and be able to build rapport with customers
  • Ability to work to deadlines/targets whilst maintaining high level of attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Administrator

WE DON'T DRESS IT UP ... BUT YOU WILL!

| SALES ADMINISTRATOR |

| BILBOROUGH |

| £19,000 - £20,000 PER ANNUM |

Our client, a leading outdoor clothing supplier, are seeking to appoint an organised, motivated individual with an excellent presence and infectious personality to liaise with new and existing customers in regards to the products on offer. You will be on the 'front line' of the business, with a level of tenacity that ensures a proactive manner achieves a positive result!

Hours: 40 Hours per week, Monday to Friday between 8:30am - 5.00pm

Responsibilities:

  • First point of contact for inbound calls/enquiries
  • Handling customer enquiries and follow-up customer satisfaction calls
  • Producing quotations for customers, following these up in a timely manner
  • Tracking deliveries and processing product orders
  • Process orders via website, email or phone
  • Utilise customer service skills to resolve issues as they arise
  • Maintain and update sales and customer records
  • Communicate important feedback from customers internally
  • Stay up-to-date with new products and features
  • Supporting the sales force with general operations to help reach the team’s objectives
  • Follow up on sales enquires

Skills/Attributes/Experience:

  • Experience within a similar role is ESSENTIAL
  • Excellent communication skills
  • Customer service orientation and polite telephone manner
  • Strong work ethic and ability to prioritise own workload
  • Excellent organisational and multitasking skills to ability to manage a number of projects at the same time
  • A team player with high level of dedication
  • Computer literacy
  • Well versed in IT skills and CRM systems
  • Must be detail oriented

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Appointment Executive

READY TO BOOK AN APPOINTMENT FOR YOUR NEXT CAREER MOVE?

 

| APPOINTMENT EXECUTIVE |

| LENTON |

| £17,500 PER ANNUM OTE £21,500 |

 

HOURS: FLEXIBLE OVER 7 DAYS 

Our client are seeking to appoint a tenacious individual to form a key part of their busy customer centric team of individuals who all enjoy delivering an outstanding customer experience! If you are target/sales driven and have an excellent telephone manner as well as a warm and friendly personality, this is the opportunity you've been waiting for!

Responsibilities:
 

  • Answering incoming telephone enquiries with the aim of turning them into appointments
  • Engaging & answering our customer’s enquiries via email / website, so having a flair for talking, engaging & selling to customers is key
  • General customer service duties


Skills/Attributes/Experience:

  • Excellent telephone manner
  • Sales / target driven
  • Well organised with attention to detail
  • Strong communication skills
  • Good standard of education

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

New Business Administrator - 7 Month FTC

| NEW BUSINESS ADMINISTRATOR - 7 MONTH FTC |

| £19,000 PER ANNUM |

| HUCKNALL |

Our client are seeking to appoint a highly proactive, tenacious individual to take responsibility of ensuring that new client's needs are met. You will be a great listener, with the ability to present ideas and ensure a sound understanding of customer requirements. You will possess the ability to retain product information, with a genuine passion for providing outstanding customer service alongside excellent social skills!

Responsibilities:

  • Proactively contact new customers to confirm their full requirements, ensuring they are aware of the full range of products available
  • Take a consultative approach to the customer, working closely with them to finalise their order
  • Provide extensive and relevant product information and arrange for samples to be sent out to the customer
  • Use an internal system to generate and send out a quote, chasing the customer for approval
  • Process orders accurately onto the system, liaising with the client right up to delivery
  • Provide details to buying department on likely stock requirements moving forward
  • Accurately record information on the CRM system

Skills/Attributes/Experience:

  • Experience in a customer focused/ administrative position is essential
  • Excellent social skills with the ability to concrete out a realistic idea as to what customers can expect is ESSENTIAL
  • Strong communication/listening/conversational skills
  • Ability to present options, talk about ideas and assist customers
  • Proactive nature, ensuring things are followed up efficiently
  • IT literacy, with the ability to learn new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your applicationwith no further communication.

Technical Administrator (SAP)

| TECHNICAL ADMINISTRATOR (SAP) |

| COLWICK |

| £19,120 PER ANNUM |

Our client are seeking to appoint a proactive & logical Administrator with an understanding of technical products to become an integral member of their thriving and ever-growing team. You will provide pivitol assistance to different departments by dealing with customer queries, delivering top class customer service & helping to steer a fast moving ship!

Key responsbilities:

  • Managing the sales portal linked to China where the company factory is based
  • Exporting information through spreadsheets
  • Managing the order inbox, processing orders efficiently
  • Taking calls from dealers/general enquiries
  • Communicating prices/deliveries/products etc
  • Order tracking and customer liaison
  • Follow first hand resolution at all times following queries through to their final conclusion
  • Problem solving/decision making with confidence

Skills/Attributes/Experience:

  • Previous experience in an Administrative/ Customer focused role is ESSENTIAL
  • Logical approach with a technical understanding
  • Knowledge and experience of SAP is ESSENTIAL
  • Experience using excel/spreadsheet = V & H look ups
  • Good telephone manner & listening skills
  • Excellent written communication
  • The ability to lead by example and set appropriate standards of behaviour; motivating and empowering others

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Feeling Rejected By Retail?

REJECTED BY RETAIL?

| INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £17,121 PER ANNUM |

Due to continuing success, our client are seeking to appoint numerous driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Hours: Full & Part Time Hours

Full Time:

  • 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
  • Shifts will be either 8am - 4pm OR 9am-5pm rotating
  • 1 Weekend in every 4
  • 1 week in every 4 will be late shifts 1pm - 9pm

Part Time:

15 hours per week - 4PM - 9PM + 1 Weekend

Responsibilities:

  • To support all functions within the Sales department through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss their recent order quotation
  • Adopting sales techniques to convert quotes into orders
  • Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 2 Positions Available

| CUSTOMER SERVICE ADVISOR - 2 POSITIONS AVAILABLE! |

| £18,000 - £18,500 PER ANNUM |

| COLWICK |

*CANDIDATES MUST HAVE A CLEAN DRIVING LICENCE AND ACCESS TO THEIR OWN VEHICLE*

Our client are seeking to appoint two individuals who possess excellent administrative skills and thrives on providing exceptional customer service! You will be responsible for ensuring all incoming enquiries, both verbal and electronic, are dealt with in a courteous, professional and competent manner! You will thrive within a busy environment and excel under pressure!

Responsibilities:

  • Receive a large volume of incoming calls from customers
  • Support customers with their enquiries and processing orders accurately
  • Assist with email enquiries promptly, following up on these to ensure the customer is satisfied
  • Make a small number of proactive customer calls to update them on their orders, inform them of any delays or changes to delivery
  • Taking payments where required
  • Update KPI Sheets frequently
  • Set up new customer contracts on the internal system, maintaining them and keeping them up to date

Skills/Attributes/Experience:

  • Experienced working in a fast paced environment/customer service role is ESSENTIAL
  • Ideally have experience in a call centre or contact centre environment
  • Excellent attention to detail
  • Ability to prioritise work load to ensure customer demands are fully met
  • Ability to work as part of a team
  • Excellent communication skills
  • Energetic, enthusiastic and happy!
  • Driving License and access to a vehicle is ESSENTIAL!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

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