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Customer Service Administrator

| CUSTOMER SERVICE ADMINISTRATOR - FOUR POSITIONS AVAILABLE |

| COLWICK, NOTTINGHAM |

| £18,350 PER ANNUM |

Our client has an exciting opportunity for an individual who possesses excellent administrative skills who thrives on providing exceptional customer service to join their busy, warm team. You will have excellent attention to detail and have previous experience working within a customer service environment. You will be able to prioritise your own workload to ensure customer demands are fully met!

Responsibilities:

  • Answer incoming telephone calls
  • Deal with email enquiries
  • Process customer enquires
  • Provide administrative support to the office as a whole
  • Data entry
  • Take payment for bookings
  • Update KPI Sheets
  • Set up new customer contracts on the internal system

Skills/Experience/Attributes:

  • Experience in a fast paced administrative environment
  • Excellent attention to detail
  • Previous experience working in a customer service based role is ESSENTIAL
  • Ability to prioritise workload
  • Ensure customer demands are met
  • A driving license and access to a vehicle is ESSENTIAL!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Office Support Administrator

|OFFICE SUPPORT ADMINISTRATOR |

| £18,720 PER ANNUM |

| ILKESTON, NOTTINGHAM |

Our client is seeking to appoint an enthusiastic and customer focused individual to join their Cross-Hire Team. You will be responsible for providing a first class customer experience and dealing with all requests in a prompt and efficient manner. You will be eager to make an impression and source new suppliers, building a reputable relationship with them and ensuring their return custom!

Key Responsibilities:

  • First point of contact for incoming calls and enquiries
  • Dealing with requests on email and forwarding the appropriate emails to colleagues
  • Taking booking for customers and providing first class customer service
  • Sourcing suppliers and gaining new custom
  • Obtaining quotes from suppliers and processing them
  • Monitoring supplier performance and relaying the information to the relevant team
  • Maintaining and updating spreadsheets and databases


Skills/Experience/Attributes:

  • Previous experience in a support/ administrative role is essential
  • Strong communication skills, both written and verbal
  • Focus on maintaining excellent levels of customer service and care
  • Efficienct and hardworking
  • Attention to details
  • Organisation skills and managing, priortising your own workload
  • IT Literacy is essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

French Speaking Customer Service Administrator

Salut comment allez-vous? Comment puis-jevous aider aujourd'hui?

|FRENCH SPEAKING CUSTOMER SERVICE ADMINISTRATOR|

| LENTON |

| £20,000 PER ANNUM |

Our client are seeking to appoint an efficient, confident individual to provide an outstanding level of Customer Service to their French client base! You will possess French fluency and have a positive, proactive attitude in order to exceed customer expectations.

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

Key Responsibilities:

  • Manage incoming phone calls in a professional manner
  • Monitor and respond to email enquiries
  • Order processing via SAGE
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Management Team
  • Create and manipulate back order and sales reports in excel format
  • Elevate potential non-standard/large complex issues to the Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French - WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Self-motivated and organised

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

| CUSTOMER SERVICE ADVISOR |

| ILKESTON, ACCESSIBLE BY PUBLIC TRANSPORT |

| £18,720 PER ANNUM |

| MON - FRI, HOURS BETWEEN 8AM AND 5:30PM)

Our client is seeking to appoint team-orientated individual with first-class communication and customer service skills! You will join their extremely collaborative and close team where you will liaise with colleagues and customers to provide effective and quality customer service!

 

Responsibilities:

  • Receive a large volume of incoming calls from customers, dealing with a range of enquiries efficiently (95% of the role)
  • Placing bookings from customers, raising new contracts on the system where necessary
  • Liaising with internal account managers to secure pricing and quotes
  • Maintain ongoing communication with colleagues and customers in order to see a booking through to completion
  • Maintaining spreadsheets and databases on a daily basis in order to report to Senior Directors when required
  • Supporting colleagues with daily, basic administration

 

Skills/Experience/Attributes:

  • Previous experience in Customer Service is ESSENTIAL
  • MUST be a team player!
  • Must be efficient and hard working
  • Excellent accuracy and attention to detail is ESSENTIAL
  • Excellent communication skills, both verbal and written
  • Outstanding communication skills
  • IT literate, with the ability to pick up new systems

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Administrators - We Want You!

We specialise in Sales Administration and Order Processing positions and want to hear from candidates with this experience! If you're a confident Sales Administrator seeking your next challenge, we would love to hear from you! 

This is a general advertisement seeking experienced candidtaes for upcoming positions - locations throughout Nottinghamshire with salaries ranging form £18,000 - £23,000 per annum!

Get in touch today if you have experience in:

  • Sales Administration
  • Order Processing
  • Quotations
  • General Administration
  • Sales Support

* Registration appointments now available, ensuring you get first refusal on all new vacancies! *

Hit 'apply' and see how we can help you today!

Graduates wanted!

Are you a recent graduate looking to kick-start you career?

We regularly receive various amazing opportunities for graduates from a variety of companies in various industries that are paying highly competitive salaries for the right candidates.

At the moment, we are particularly interested in graduates or soon to be graduate in Science related subjects, History, Maths and English; however, we would love to hear from graduates from all disciplines for all potential opportunities!

We have a number of positions with salaries ranging from £15k - 20k, based across various locations across Nottinghamshire.

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • A graduate or soon to be graduate
  • Able to demonstrate on your CV involvement in extracurricular activities, work experience and / or a strong academic background
  • Excellent communication skills, including written and verbal
  • Strong organisational and time management skills
  • Attention to detail with a high level of accuracy 
  • Personable, enthusiastic and hard working
  • Ambitious, wanting to learn, develop and progress within a company.

If you are interested in finding out more about our graduate opportunities, please apply within.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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