| SHUTTER TECHNICAL ADMINISTRATOR |
| COLWICK, NOTTINGHAM |
| £19,120 PER ANNUM |
Our client is seeking an experienced Administrator to deal with all technical enquiries relating to measurement and fitting. You will be efficient in focusing on customer needs and satisfaction and seek new opportunities for continuous improvement. You will display excellent interpersonal skills with capability to relate to and effectively deal with a diverse range of people, needs and complex processes. You must believe in your own ability to overcome obstacles or in difficult situations. You will have a forward-looking perspective when considering the delivery of decisions and activities.
- Ensure shutter orders are sufficiently checked for correct specification and pricing elements
- Ensure orders are processed through to the manufacturer in a timely manner
- Adjust order XML files accordingly where needed, to align with the customers order requirements and manufacturers specification
- Work with customers, the despatch team and any third parties to ensure deliveries are achieved on time
- Advise and support trade customers with measuring, fitting and product advise
- Management of DOR requests and queries
- Follow first hand resolution at all times following queries through to their final conclusion
- To see delivery and query chases through to resolution
- Logging of customer complaints and escalations with management
- Keeping self and colleagues product knowledge up to date at all times to ensure speedy resolution on product queries
- Ensure that all calls are answered in a timely manner and key KPI’s set are met at all times
- Good verbal and numerical ability
- Excellent communication skills
- Able to build rapport at all levels
- Experience of working in a fast passed stressful environment
- Strong influencer and team player
- Flexible approach to change, solution-focussed, works well to deadlines
Please only apply for this position if you can evidence, on your CV, the essential elements of the post.
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.