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Administrator...With Attitude!

| ADMINISTRATOR |

| £20,000 PER ANNUM |

| LENTON |

No two days will ever be the same in this dynamic role!

Our client, a long established, global, family run business, is seeking a robust, efficient administrator to provide support to their fast-paced, energetic engineering office!

You will be required to wear many hats with communication and customer satisfaction at the forefront of your mind! With an impervious nature, you will assist in the journey to further develop the business, improve on customer experience and enhance your professional skills.

Responsibilities:

  • Raise work orders on the system/ produce order confirmation documentation for the customer
  • Liaise with the customer throughout the entire sales process
  • Organise transportation, negotiating the best price
  • Raise sales invoices and input all information into record books
  • Chase customers for payment
  • Produce dispatch lists
  • Organise any insurance claims for damaged goods during transit
  • Deal with customer queries and complaints

Skills/Attributes/Experience:

  • Previous experience within an administrative role is ESSENTIAL
  • Driving License and access to a vehicle are ESSENTIAL
  • Excellent attention to detail
  • Professional and confident telephone manner
  • Robust & confident
  • Excellent IT skills, able to pick up new systems quickly
  • Customer orientated

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Administrator (Engineering)

BE THE COG THAT KEEPS THIS WHEEL TURNING...

 

| SALES ADMINISTRATOR |

| £20,000 PER ANNUM |

| LENTON |

Our client, a long established, global, well-known family run business, is seeking a robust, efficient administrator to provide support to their fast-paced, energetic engineering office!

No two days will ever be the same in this dynamic role! You will be required to wear many hats with communication and customer satisfaction at the forefront of your mind! With an impervious nature, you will assist in the journey to further develop the business, improve on customer experience and enhance your professional skills. 

 

Responsibilities:

  • Raise work orders on the system
  • Produce order confirmation documentation for the customer
  • Liaise with the customer throughout the entire sales process
  • Organise transportation, negotiating the best price
  • Raise sales invoices and input all information into record books
  • Chase customers for payment
  • Produce dispatch lists
  • Organise any insurance claims for damaged goods during transit
  • Deal with customer queries and complaints
  • Personnel holiday and sickness records

Skills/Attributes/Experience:

  • Previous experience within an administrative role is ESSENTIAL
  • Driving License and access to a vehicle are ESSENTIAL
  • Excellent attention to detail
  • Professional and confident telephone manner
  • Robust & confident
  • Excellent IT skills, able to pick up new systems quickly
  • Customer orientated

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Account Handler (Personal Lines Insurance)

'INSURING' YOU GIVE THE BEST SERVICE!

| PERSONAL LINES ACCOUNT HANDLER |

| MANSFIELD |

| £18,000 PER ANNUM |

Due to continued growth, our client are seeking to appoint a confident, enthusiastic individual to liaise with a broad range of clients! You will be the first point of contact for all account queries in regards to the Personal Lines insurance services on offer, with a desire to grow the business and ensure all customers receive a high quality, memorable service!

Hours: Monday - Friday - 9.00am - 5.15pm

Responsibilities:

  • Processing renewals & all mid-term adjustments for clients for household, motor and travel policies
  • Obtaining new business and cross selling to existing commercial clients
  • Assisting clients and the claims team in the initial reporting of claims
  • Liaising with insurers in respect of all Personal Lines policies

Skills/Attributes/Experience:

  • At least one years Personal Lines insurance experience is essential
  • Computer literate including the use of all Microsoft Packages
  • 5 GCSEs including Maths and English
  • Good interpersonal and communication skills, including the ability to build relationships over the phone
  • Willing to study CII qualifications - support provided!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Administrator (International Client Base) - OUTSTANDING BENEFITS!

WHEN YOUR 8 HOURS COVERS EVERYONE ELSE'S 24 HOURS!

 

| SALES ADMINISTRATOR - INTERNATIONAL CLIENT BASE |

|SHERWOOD BUSINESS PARK, ANNESLEY |

| £19,000 - £22,000 PER ANNUM |

 

Our client, a market leader, are seeking to appoint a Key Account Advisor due to have a significant and growing, international presence! You will be the first point of contact for customers placing new orders, order updates, enquiries and complaints. It is a busy and demanding role where you are required to build fantastic working relationships with your internal customers (the Sales Managers) and your customers!

Benefits:

  • 25 days holiday a year with the option to buy up to 5 additional days
  • Group Pension Scheme
  • Life Assurance - x4 Salary
  • Staff purchase discount
  • Attendance bonus - £50 for 100% yearly attendance, increasing yearly up to £250
  • Christmas gift - £60 in December salary & Wine, Beer, Spirits or Chocolates
  • Private Medical Insurance
  • Health & Dental Scheme

Responsibilities:

  • Inputting new orders from customers, handling any queries or questions by phone or email
  • Working the order book for allocated customers, resolving any issues on orders that might prevent them processing through to distribution and updating customers on their deliveries
  • Working closely with the Sales and Sales Support teams to champion the customer's needs
  • Processing and managing any complaints and/or returns to minimise the cost to the business
  • Project management of large orders or schemes, coordinating across the business to ensure everyone is customer focused
  • To identify and act upon improvements within the business.

Skills/Attributes/Experience:

  • Experience in an account management/customer service role with international experience is essential!
  • Experience of international trade and export procedures
  • Excellent verbal and written communication skills
  • Highly computer literate and proficient in the use of MS Office (Excel, Word, PowerPoint and Outlook)

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - OUTSTANDING BENEFITS!

Customer Service

noun

noun:customer service; plural noun:customer services

  1. The assistance and advice provided by a company to those people who buy or use its products or services.

 

| CUSTOMER SERVICE ADVISOR |

| EAST LEAKE |

| £18,771 PER ANNUM + 7.5% ANNUAL BONUS |

 

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Benefits:

  • FREE Yoga
  • Leisure Avtivities
  • Annual day trip
  • 28 days holiday
  • Free fruit
  • Award evenings
  • Discount cards
  • On site canteen
  • Coaching/1-2-1's

 

Responsibilities:

  • Processing customer orders coming in via telephone, e-mail
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed time-scales
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
  • External communication with customers and suppliers, negotiating and building relationships
  • Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Your Next Step Towards Customer Service...

Do you describe yourself as a people person, someone who loves to connect with others with the ability to communicate in an engaging tone, whilst also being able to both listen and respond? Are you driven and passionate about what you do and the impact your role has on the wider world?

We have numerous positions available for those who would love to peruse a career within the customer service sector, but are struggling to open doors due to a lack of experience.We have both inbound and outbound positions available within locations surrounding Nottingham City Centre and easily accessible via public transport!

 

Salary: From £15,600 starting salary - £18,000 per annum

Location: Nottingham City Centre & surrounding areas

 

If you are ready to make your move away from retail, hit'apply' and let us discuss our current opportunities with you!

Outbound Customer Service Representative - Nottingham Audi

WHEN PERFECTION IS EVERYDAY NORMAL...

 

| OUTBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, OTE £18,000 |

 

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Hours: Week 1: 8am to 4pm (Mon to Fri) & 9:30am to 1pm (Saturday) - Week 2: 9:30am to 7pm (Mon to Thurs) - Week 3: 9:30am to 6pm (Mon to Fri) - Week 4: 8am to 4:30pm (Mon to Fri) with every other Saturday.

Salary: £15,600 (+ commission - OTE £18,000)Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives :

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus - After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

 

Key Responsibilities:

  • Provide outbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Inbound Customer Service Representative - Nottingham Audi

WHEN PERFECTION IS EVERYDAY NORMAL....

 

| INBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, £18,000 OTE |

 

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their inbound team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

 

Salary:£15,600 (+ commission OTE £18,000)Increasing to £16,100 after 6 months and £17,100 after 12 months.

Hours:Shift rotation between 8.00am - 6.00pm with 1 Saturday in 4 - 8.00am - 1.00pm

Bonuses and Incentives :

  • Attendance Bonus - Year EndZero absence in 12 months -£250
  • Retention BonusAfter 2 years’ service -£750
  • Minimum bonus per year£4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

 

Key Responsibilities:

  • Provide inbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Working as a team and as an individual, working towards the monthly bonus targets
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Exit Retail, Enter The Office ...

EXIT RETAIL, ENTER THE OFFICE...

 

| INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £17,121 PER ANNUM |

 

Due to continuing success, our client are seeking to appoint numerous driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

* Assessment day Friday 11th January at 9.00am *

Hours: Full & Part Time Hours

Full Time:

  • 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
  • Shifts will be either 8am - 4pm OR 9am-5pm rotating
  • 1 Weekend in every 4
  • 1 week in every 4 will be late shifts 1pm - 9pm

Part Time:

15 hours per week - 4PM - 9PM + 1 Weekend

 

Responsibilities:

  • To support all functions within the Sales department through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss their recent order quotation
  • Adopting sales techniques to convert quotes into orders
  • Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Ready To Make Your Move Out Of Retail?

EXIT RETAIL, ENTER THE OFFICE...

 

| INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £17,121 PER ANNUM |

 

Due to continuing success, our client are seeking to appoint numerous driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

* Assessment day Friday 11th January at 9.00am *

Hours: Full & Part Time Hours

Full Time:

  • 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
  • Shifts will be either 8am - 4pm OR 9am-5pm rotating
  • 1 Weekend in every 4
  • 1 week in every 4 will be late shifts 1pm - 9pm

Part Time:

15 hours per week - 4PM - 9PM + 1 Weekend

Responsibilities:

  • To support all functions within the Sales department through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss their recent order quotation
  • Adopting sales techniques to convert quotes into orders
  • Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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