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Customer Support & Logistics Coordinator

Our client is seeking to appoint an experienced individual to assist in the day to day running of the Sales & Logistics Department! You will provide outstanding customer support in the processing of orders, arranging logistical requirements, answering general queries and maintaining accurate records.  This role with cover both a defined list of clients and will also work as part of the existing team, providing support and back up to colleagues within the relevant department.

Location: Annesley 

Salary: £23,000 - £25,000 per annum 

Full time, permanent 

 

Responsibilities:

  • Ensuring client documentation is complete 
  • Entering all sales orders into the system, including the placing of Prototype (NPOP) orders with the relevant production site, chasing lead times and maintaining the NPOP logs.
  • Supporting the prototype process by updating and maintaining the Item Master.
  • To ensure milestones and lead times for all orders are promptly communicated externally to clients. 
  • Prompt response to all customer routine logistical enquires and quality issues.
  • Keep all departments advised of any relevant dates, new part phase ins, changes to orders. To check part approvals, advise any extra-ordinary customer requirements in order to minimise delays and prevent any unnecessary errors.
  • To be responsible for the on time processing of shipments on the BAAN ERP system for assigned customers – and to provide back up when colleagues are busy or absent.
  • To book transport in due time using customer and shipper’s portals as necessary, or liaising with customer to confirm shipping requirements.
  • Keeping customers informed of any logistic issues.

 

Requirements

  • Competency in Microsoft Office packages, in particular Outlook, Excel and Word.
  • Familiarity with Client based purchasing and logistical portals.
  • Familiarity with Freight forwarding portals.
  • Familiarity with BAAN or similar ERP systems.
  • Ability to develop and maintain good internal and external relationships.
  • Ability to be flexible and adaptable in a demanding environment within a small team and provide cover for holidays/absence and busy periods.
  • Good problem solving skills and confidence to use initiative.

 

Lettings Negotiator

If you have experience within Residential Lettings, keep reading!

Our client is seeking to appoint an experienced, ambitious individual who has experience as a Lettings Negotiator to join their small, close-knit team in managing the whole lettings process, from viewing through to check in! You will have fantastic knowledge of the local area and have a full driving license.

Location: Somercotes

Salary: £18,000 - £22,500 per annum

Responsibilities:

  • Liaise with tenants and landlords
  • Booking and confirming property viewings
  • Regular updates to all parties throughout the process
  • Processing tenancy applications
  • Listing properties to let

Skills/Attributes/Experience:

  • Experience in a similar role is ESSENTIAL!
  • Excellent communication skills
  • Tenacious
  • Strong organisational skills
  • IT literacy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Account Manager - Logistics

Our client is seeking to appoint an experienced individual to assist in the day to day running of the Sales & Logistics Department! You will provide outstanding customer support in the processing of orders, arranging logistical requirements, answering general queries and maintaining accurate records. This role with cover both a defined list of clients and will also work as part of the existing team, providing support and back up to colleagues within the relevant department.

Location: Annesley

Salary: £23,000 - £25,000 per annum

Full time, permanent

Responsibilities:

  • Ensuring client documentation is complete
  • Entering all sales orders into the system, including the placing of Prototype (NPOP) orders with the relevant production site, chasing lead times and maintaining the NPOP logs.
  • Supporting the prototype process by updating and maintaining the Item Master.
  • To ensure milestones and lead times for all orders are promptly communicated externally to clients.
  • Prompt response to all customer routine logistical enquires and quality issues.
  • Keep all departments advised of any relevant dates, new part phase ins, changes to orders. To check part approvals, advise any extra-ordinary customer requirements in order to minimise delays and prevent any unnecessary errors.
  • To be responsible for the on time processing of shipments on the BAAN ERP system for assigned customers - and to provide back up when colleagues are busy or absent.
  • To book transport in due time using customer and shipper’s portals as necessary, or liaising with customer to confirm shipping requirements.
  • Keeping customers informed of any logistic issues.

Requirements:

  • Competency in Microsoft Office packages, in particular Outlook, Excel and Word.
  • Familiarity with Client based purchasing and logistical portals.
  • Familiarity with Freight forwarding portals.
  • Familiarity with BAAN or similar ERP systems.
  • Ability to develop and maintain good internal and external relationships.
  • Ability to be flexible and adaptable in a demanding environment within a small team and provide cover for holidays/absence and busy periods.
  • Good problem solving skills and confidence to use initiative.

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