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Customer Service Administrator

| CUSTOMER SERVICE ADMINISTRATOR - FOUR POSITIONS AVAILABLE |

| COLWICK, NOTTINGHAM |

| £18,350 PER ANNUM |

Our client has an exciting opportunity for an individual who possesses excellent administrative skills who thrives on providing exceptional customer service to join their busy, warm team. You will have excellent attention to detail and have previous experience working within a customer service environment. You will be able to prioritise your own workload to ensure customer demands are fully met!

Responsibilities:

  • Answer incoming telephone calls
  • Deal with email enquiries
  • Process customer enquires
  • Provide administrative support to the office as a whole
  • Data entry
  • Take payment for bookings
  • Update KPI Sheets
  • Set up new customer contracts on the internal system

Skills/Experience/Attributes:

  • Experience in a fast paced administrative environment
  • Excellent attention to detail
  • Previous experience working in a customer service based role is ESSENTIAL
  • Ability to prioritise workload
  • Ensure customer demands are met
  • A driving license and access to a vehicle is ESSENTIAL!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Supply Chain Coordinator

| SUPPLY CHAIN COORDINATOR |

| COLWICK, NOTTINGHAM |

| £25,700 PER ANNUM |

Our client is seeking to appoint a confident and efficient Supply Chain Coordinator to support the Procurement team! Together, you will be responsible for ensuring company stock holdings are within budget and always readily available. You will possess an analytical approach, with the ability to work within a small team and truly take pride in your responsibilities and take ownership of your workload and its overall contribution to the success of the team as a whole!

Key Responsibilities:

  • Controlling, building and strengthening supplier relationships to continually improve performance
  • Report writing and analysis of data to support departmental KPI’s
  • Forecasting future demand to meet new range and promotional activities
  • Replenishment and management of stock within agreed stock budgets
  • Data maintenance and administrative support
  • Range selection support and renewal activities with suppliers and internal customers

Skills/Experience/Attributes:

  • Previous experience within procurement / materials control / supply chain is ESSENTIAL
  • Knowledge and understanding of SAP or an equivalent ERP system is highly desirable
  • Excellent time management and planning ability
  • Confident communicator with an effective telephone manner
  • Personable, friendly and a team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Professionals, We Need You!

CUSTOMER SERVICE PROFESSIONALS - WE WANT TO HEAR FROM YOU!

Do you describe yourself as personable? Are you someone who loves to interact with others? Are you confident in communicating in an engaging tone, whilst also being able to both listen and respond? Are you driven and passionate about what you do and the impact your role has on the wider world?

We have numerous positions available for those who would love to pursue a career within the customer service sector and enhance your existing skills! We have several opportunities, both inbound and outbound, all located surrounding Nottingham City Centre and easily accessible via public transport!

 

Salary: From £17,000 per annum starting salary - £20,000 per annum

 

Location: Nottingham City Centre & Nottinghamshire Areas


If you are ready to make your move away from retail, hit 'apply' and let us discuss our current opportunities with you!

Feeling Rejected By Retail?

FEELING REJECTED BY RETAIL?

| INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £17,121 PER ANNUM |

Due to continuing success, our client are seeking to appoint numerous driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Hours: Full & Part Time Hours Available!

Full Time:

  • 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
  • Shifts will be either 8am - 4pm OR 9am-5pm rotating
  • 1 Weekend in every 4
  • 1 week in every 4 will be late shifts 1pm - 9pm

Part Time:

15 hours per week - 4PM - 9PM + 1 Weekend

Responsibilities:

  • To support all functions within the Sales department through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss their recent order quotation
  • Adopting sales techniques to convert quotes into orders
  • Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor (Inbound)

"Go the extra mile, it's never crowded there!"

| CUSTOMER SERVICE ADVISOR (INBOUND) |

| COLWICK |

| £17,121 PER ANNUM |

Due to continued growth, our client are seeking to appoint several customer focused individuals to help enhance the business reputation, as well as assisting customers with general enquiries. You will be eloquent, a good listener and able to build rapport with customers with ease! If you have customer service experience within any sector, keep reading!

This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Full & Part Time positions available!

Full Time:

  • 37.5 Hours a week, shifts between 8am - 9pm Mon-Fri and 9am - 5pm Sat & Sun (1 in 4)
  • Shifts will be either 8am - 4pm OR 9am-5pm rotating
  • 1 week in every 4 will be late shifts - 1pm - 9pm

Part Time:

  • 15 hours per week - 4PM - 9PM + 1 Weekend in 4

Responsibilities:

  • To support all functions within the Sales department through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
  • Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
  • Issuing brochures following customer requests
  • Maximising all sales opportunities through taking inbound customer calls who wish to discuss their recent order quotation
  • Promote the services, products and benefits of the business

Skills/Attributes/Experience:

  • Experience within a customer service environment (any sector) is ESSENTIAL
  • Customer service experience in retail or hospitality is suitable
  • Confident telephone manner
  • Strong communication skills
  • Good IT skills, confident with data input
  • Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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