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Head Of Operations (German Speaking)

Our client is seeking to appoint German speaker, educated to Degree level, to assume responsibility for the day to day smooth running of the business, whilst continually monitoring operational effectiveness and meeting business objectives!

You will possess undoubted commercial acumen and customer service skills, complemented by the Sales and Marketing department’s ongoing business development activities which ensures consistent progress across the company.

Location: Nottingham City Centre

Salary: £35,000 per annum 

Responsibilities:

  • Responsible for day-to-day running of the business in conjunction with senior colleagues, including the management of customer service departments
  • Team-leading the Project Management department 
  • Ensuring PM team consistently follow company processes to achieve highest levels of customer satisfaction and operational efficiency in line with company objectives and requirements.
  • Overseeing workloads and order levels to ensure even and fair distribution amongst colleagues  and optimal office capacity utilisation
  • Devising performance measures and analytics, appraising staff against measures, reviewing targets
  • Defining and monitoring office efficiency / cost-effectiveness of processes and resources
  • Anticipating new resource requirements and trialling new resources (in conjunction with senior colleagues)
  • Senior responsibility for resolution of client and supplier invoicing anomalies / errors, in conjunction with Accounts department
  • Recruiting new staff, in conjunction with Managing Director
  • Proposing innovations and improvements to Managing Director
  • Regular reporting to Managing Director

Skills/Attributes/Experience:

  • Degree level German fluency
  • Experience in a similar role is essential 
  • Ability to prioritise workload
  • People management skills/experience 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

Customer Service Representative (Inbound) - Nottingham Audi - 2 Positions Available!

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their inbound team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Location: Lenton, Nottingham

Salary: £15,600 (+ commission OTE £18,000)

Hours: Shift rotation between 8.00am - 6.00pm with 1 Saturday in 4 - 8.00am - 1.00pm

Bonuses and Incentives :

  • Attendance Bonus - Year End Zero absence in 12 months -£250
  • Retention Bonus After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Key Responsibilities:

  • Provide inbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Working as a team and as an individual, working towards the monthly bonus targets
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Senior Administrator

Our client is seeking to appoint a warm, confident and highly-experienced Administrator to form a pivotal part in the functioning of their organisation! You will be the central point of contact for various agencies and departments within the business, and strike the balance between professionalism and sensitivity in this varied, hands-on role!

*Due to the nature of the business, candidates will need to have a sympathetic approach and be comfortable being privy to some very sensitive and confidential information*

Location: Nottingham City Centre

Salary: £20,661 per annum

Hours: 37 hours per week, Monday - Friday 9.00am - 5.00pm (flexibility required for an early start at 8.30am for fortnightly meetings)

Responsibilities:

  • Arrange fortnightly meetings; preparing agendas, confiming attendance and producing accurate notes
  • Respond quickly and efficiently to all incoming internal & external enquiries, ensuring that these are followed up on and seen through to resolution
  • Initiate, develop and maintain effective systems (electronic and manual) to file correspondence, minutes, agendas and other documents
  • Taking responsibility for recording and collating statistical information for reporting purposes
  • Take responsibility for all general office/administration duties
  • Responsibility of word document processing

Skills/Attributes/Experience:

  • Experience within an Administrative role is ESSENTIAL
  • Confidentiality and discretion is EXTREMELY important
  • Ability to be sympathetic, possessing a professional attitude to potentially difficult situations
  • Ability to work as part of a very hands-on, proactive team
  • Strong work ethic - genuinely wants to make a difference with a proactive approach
  • Ability to input and process data, including basic excel usage

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Legal PA

Our client is seeking to appoint a proactive and engaging individual to provide high levels of support to various Partners. You will take ownership of administration, client management and the day to day operations of the team! You will put the client at the forefront of everything you do and ensure that expectations are not just met, but exceeded!

Location: Nottingham City Centre

Salary: £25,000 - £29,000 per annum, dependant on experience

Responsibilities:

  • Collation, co-ordination and maintenance of client data
  • Production of reports to assess service levels/KPIs and delivery against these measures
  • Responsibility for documenting client specific protocols and processes
  • Client point of contact in the event the client partner is unavailable, dealing with queries whereable and acting on initiative to provide exceptional client service
  • Completion of complex billing
  • Ensuring client portals are updated
  • Diary, email and travel management - gatekeeper to allocated diaries, arranging meetings, organising appointments to reflect changing availability, making quick decisions on behalf of others, ensuring diaries are up todate and accurate and anticipating requirements
  • Assisting in the organisation of events, seminars and conferences
  • Expenses - proactively managing others expenses, ensuring all claims comply with the firm’s
    expenses policy
  • Reviewing and updating timesheets
  • Assisting in the tender process
  • Production and review of confidential correspondence/documentation
  • Occasional travel to other offices may be required

Skills/Attributes/Experience:

  • Experience in a similar role is ESSENTIAL
  • Ability to analyse and interpret complex data is ESSENTIAL
  • Excellent knowledge of Word, Excel, Powerpoint and Outlook
  • An aptitude for producing documents and client communications of the highest standard
  • Excellent at forward planning and anticipating change
  • Flexible and dynamic
  • Exceptional attention to detail, ensuring accuracy in all client communications and deliverables
  • An effective communicator with the ability to establish and build client relationships
  • Conscientious, taking personal responsibility for own work and accountability for delivery and
  • quality

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Support Administrator (Property)

Our client is seeking to appoint a motivated, efficient and energetic individual to become an integral part of their sales team in their busy Estate Agency! You will be an excellent communicator, with a meticulous approach and self-discipline.

Being the first point of contact for many, you will be the face of the business and ensure each and every customer walks away having received an outstanding, first class service!

Location: Mapperley, Nottingham

Salary: £18,000 per annum

Hours: 42.5 hours per week, Mon - Fri 9.00am - 6.00pm (30 minute lunch) including alternate Saturdays 9.00am - 4.00pm

Responsibilities:

  • Answering the telephone, greeting visitors to the branch and dealing with day-to-day enquiries into the office
  • Taking messages for other staff members and dealing with general queries
  • Booking market appraisals on potential new properties
  • Taking all relevant information about the property from prospective vendors, including selling the services of the business to them
  • Arrange viewing appointments on properties for sale
  • Chase up potential leads
  • Registering the requirements of interested applicants who are looking for a property and matching their requirements to the available stock to try and pro-actively market the properties for sale
  • Other varied daily activities

Skills/Attributes/Experience:

  • Experience in an Administrative role is ESSENTIAL
  • Excellent telephone manner
  • Organised, with meticulous attention to detail
  • The role offers the opportunity to acquire more responsibility within the office once the candidate is established within the role
  • Outstanding attitude, with a 'willdo' approach
  • Property based experience would be advantageous but is not essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

HR Advisor

Our client is seeking to appoint a proactive, intuitive and robust individual to become an integral part of the HR team! You will assist in providing full generalist HR support to employees and managers, ensuring compliance at all times with statutory legislation, company policies and procedures. You will have strength of character and tenacity, and strike the fine balance between backbone and sensitivity in order to provide support on all matters relating to HR!

Location: Netherfield, Nottingham

Salary: £25,000 - £30,000 per annum (dependent on experience)

Responsibilities:

  • To contribute to the development and successful delivery of HR projects and initiatives
  • Provide commercially focused advice and support to managers on employee relations issues in line with company procedures
  • Assist managers with recruitment and selection for all vacancies, including participating at interviews, administering psychometric and ability testing instruments
  • Prepare all associated documentation for new starters, including contracts of employment and right to work documentation
  • To ensure accurate HR records on all employees
  • Conduct Exit Interviews for leavers up to Manager level, ensuring there is a review (at least quarterly) and that relevant information is provided to the HR Manager in a report format
  • Generally act in an advisory capacity, on all matters relating to HR, for both Line Managers and employees
  • Attend training courses/seminars in order to keep up to date with all legislative changes
  • Assist the HR Manager in the development and review of policies and procedures, ensuring the policies and procedures are adhered to and advise of changes to employment legislation
  • Produce monthly HR Metric reports for the HR Manager
  • Deliver training to Managers in matters relating to Performance Appraisal, Recruitment & Selection, Discipline & Grievance and Absence Management
     

Skills/Attributes/Experience:

  • CIPD Level 5 is ESSENTIAL
  • Experience of absence management, providing HR advice on disciplinary and grievances and acomputerised HR System is ESSENTIAL
  • Up to date knowledge of employment law
  • Ability to influence and challenge decisions
  • Excellent written and verbal communication skills, including strong MS Office skills
  • Excellent organisation skills with the ability to prioritise workloads effectively, including the abilityto develop strong working relationships.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 3 Positions Available - Outstanding Benefits!!

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

£18,771 per annum (+ 7.5% annual bonus)

Hours of work: Monday to Friday, 8am - 4pm OR 9am - 5pm

Benefits:

  • FREE Yoga
  • Leisure Activities
  • Annual day trip
  • 28 days holiday
  • Free fruit
  • Award evenings
  • Discount cards
  • On site canteen
  • Coaching/1-2-1's

Responsibilities:

  • Processing customer orders coming in via telephone, e-mail
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed time-scales
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
  • External communication with customers and suppliers, negotiating and building relationships
  • Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Export Customer Service - French Speaking

Our Client is seeking to appoint a customer focused, French speaking individual to achieve first class standards of customer service whilst retaining and expanding the overseas customer and consumer base. You will possess outstanding attention to detail with a background of both customer service and order processing.

Location: Long Eaton

Salary: £21,642 per annum

Key Responsibilities:

  • Managing orders from overseas Distributors and Retailers
  • Assist customers with the process from order to delivery
  • Develop relationships with strategic customers and commercial representatives
  • Support teams who manage orders
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Receive incoming international telephone calls and e-mail communications from clients and sales personnel

Skills/Attributes/Experience:

  • Fluency in spoken French
  • Customer Service experience
  • An ability to work under pressure and to deadlines
  • Excellent attention to detail
  • Previous experience of processing orders through to despatch

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your applicationwith no further communication.

Client Support Assistant (Legal)

Our client is seeking to appoint a proactive and engaging individual to provide high levels of support to various Partners. You will take ownership of administration, client management and the day to day operations of the team! You will put the client at the forefront of everything you do and ensure that expectations are not just met, but exceeded!

Location: Nottingham City Centre

Salary: £25,000 - £29,000 per annum, dependant on experience

Responsibilities:

  • Collation, co-ordination and maintenance of client data
  • Production of reports to assess service levels/KPIs and delivery against these measures
  • Responsibility for documenting client specific protocols and processes
  • Client point of contact in the event the client partner is unavailable, dealing with queries whereable and acting on initiative to provide exceptional client service
  • Completion of complex billing
  • Ensuring client portals are updated
  • Diary, email and travel management - gatekeeper to allocated diaries, arranging meetings, organising appointments to reflect changing availability, making quick decisions on behalf of others, ensuring diaries are up todate and accurate and anticipating requirements
  • Assisting in the organisation of events, seminars and conferences
  • Expenses - proactively managing others expenses, ensuring all claims comply with the firm’s
    expenses policy
  • Reviewing and updating timesheets
  • Assisting in the tender process
  • Production and review of confidential correspondence/documentation
  • Occasional travel to other offices may be required

Skills/Attributes/Experience:

  • Experience in a similar role is ESSENTIAL
  • Ability to analyse and interpret complex data is ESSENTIAL
  • Excellent knowledge of Word, Excel, Powerpoint and Outlook
  • An aptitude for producing documents and client communications of the highest standard
  • Excellent at forward planning and anticipating change
  • Flexible and dynamic
  • Exceptional attention to detail, ensuring accuracy in all client communications and deliverables
  • An effective communicator with the ability to establish and build client relationships
  • Conscientious, taking personal responsibility for own work and accountability for delivery and quality

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Panel Wirer

Our client is seeking to appoint an experienced Panel Wirer to join their thriving & established team. Due to continued growth, they are looking for a skilled indivudual to take up a contract in a new exciting division within the company.

Location: Bulwell, Nottinghamshire

Salary: £22,000 / £11 per hour

Hours: 37 hours per week - 8:00-16:30 (M-T) & 8:00-13:00 (F)

Responsibilities:

  • Working in line with the project plan and build schedule as laid out by the Operations Manager. Reporting any areas of concern and suggesting corrective actions where necessary
  • Ensuring that the production build and stores areas are kept clean, tidy and free from debris and obstacles at all times
  • To inform Operations Manager, Project Engineer, Purchasing and Stores of any design or material shortages promptly so that any problems can be resolved at an early stage, thus keeping equipment completion deadlines on target as far as is possible
  • To ensure wiring or mechanically assembled equipment is consistent at all times and to relevant drawings and carry out quality inspections as required
  • To maintain all documentation levels, i.e., "Drawing Red line Mark ups", Punch Lists and Time Sheets required by your department
  • Maintaining a stock level of components required for current and future project builds. Ensure that the Purchasing Manager is aware of any component shortages to enable the ordering of replacement parts in advance of requirements

Key result areas:

  • Wiring and assembly Production completion dates
  • Liaison with Project Engineers, Purchasing, Stores, Design and Operations Manager
  • Quality system and its maintenance
  • Documentation
  • Health and Safety
  • Teamwork
  • To maintain prompt and punctual timekeeping
  • To work above and beyond the job description at the request of the management

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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