Customer Service jobs in Nottingham

Job Title: Customer Service Advisor

Location: NG2 Business Park, Nottingham

Hours: Full time Monday – Friday, 9am – 5pm

Salary: £8.00 per hour

Start: ASAP

Duration: 6 weeks  

We are currently recruiting for 3 Customer Service Advisors for our client based on the NG2 Business Park to help with a specific project.

Key Responsibilities

• Deal directly with customers either by telephone or electronically
• Answer the telephone in a timely manner
• Take and input orders accurately providing all necessary stock, delivery and product information about the customer’s account
• Respond promptly to customer enquires; this could be via email, on the phone or returning voice mails
• Communicate and coordinate with internal departments
• Go above and beyond the customers’ expectations to resolve any issues in a timely manner

Skills, Attributes & Experience

• Previous experience is NOT essential
• Be able to stay calm and not become impatient with customer
• Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well
• Excellent listening skills
• Be adaptable and be able to take initiative
• Excellent communication skills, including a clear, confident speaking voice
• Ability to build a rapport with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour

Start: ASAP

Duration: 2-3 months temp

Responsible for:

• Handling and directing incoming calls
• Booking of meetings, organising refreshments, booking accommodation
• Meet and greet visitors to the offices
• Production of invoices using bespoke system
• Despatching of invoices
• Updating of CRM system
• Taking payments via card payment system
• Handling incoming and outgoing mail
• Monitoring and maintaining stationery supplies
• Photocopying and collating
• Handling mailshots
• Scanning and Filing
• General office tidiness
• Other duties as required.

Person specification:

• Microsoft Excel literate
• You will have exceptional attention to detail skills
• Good typing skills
• You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour – rising to £18k when permanent

Start: ASAP – Temp to perm

Responsible for:

• Handling and directing incoming calls
• Booking of meetings, organising refreshments, booking accommodation
• Meet and greet visitors to the offices
• Production of invoices using bespoke system
• Despatching of invoices
• Updating of CRM system
• Taking payments via card payment system
• Handling incoming and outgoing mail
• Monitoring and maintaining stationery supplies
• Photocopying and collating
• Handling mailshots
• Scanning and Filing
• General office tidiness
• Other duties as required.

Person specification:

• Microsoft Excel literate
• You will have exceptional attention to detail skills
• Good typing skills
• You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £7.50 per hour

Start: ASAP

Duration: Temporary ongoing, with the opportunity for a permanent contract

Responsible for:

• Answering customer emails
• Dealing with telephone queries
• Answering incoming telephone calls
• Route planning for deliveries
• Photocopying
• Filling
• Faxing
• Data input

Person specification:

• You will possess a positive, personable character – able to get on with work on your own
• You will have exceptional customer service and communication skills
• You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

£18,000 - £20,000 per annum 
Birmingham Business Park / near to Birmingham Airport:

• 7 miles / 20 minutes from Solihull
• 10 miles / 25 minutes from Coventry
• 12 miles / 30 minutes from Birmingham City Centre

Our client is seeking a personable, organised and friendly individual to operate as a Customer Administrator to join the Customer Service Team. The customer administrator will handle all post-order administration duties processing orders, delivery requests & accounts to ensure all SLA’s are adhered to. You will have relevant experience in a customer focused environment with necessary administrative skills.

Key Responsibilities:

• Handle all inbound calls and directing them to the relevant individual
• Providing cover on the visitors’ reception
• Create & process customer/supplier orders & delivery requests
• Update customers with delivery notifications adhering to SLA’s
• Ensure prompt action is given to all customer & supplier queries received
• Develop & maintain good working relationships with customers & suppliers
• Prepare & issue quotes to customers and support the sales staff as necessary
• Ensure company credit control procedures are adhered to & monitor customer credit status

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

• Previous administrative & customer service experience is essential
• Excellent organisational and time management skills
• Ability to listen properly and exercise patience with queries
• Able to work accurately & quickly
• Evidence of building relationships with customers or suppliers
• A confident and robust individual
• Good communicator, both written and verbal
• Ability to handle a heavy workload and keep calm in a pressured environment.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

£22,000 - £25,000 per annum, Huthwaite

A newly created position, our client is looking for someone to become the lynchpin between the Sales, Operations and Supply Chain divisions, with the objective to improve communication and increase productivity.

Key Responsibilities:

• Manage the Materials Control operation to ensure the right stock is available at the right time, at the best price and quality to satisfy customer demands.
• Build and develop effective relationships with suppliers
• Identify and resolve any internal service issues
• Be the first point of contact for chasing or escalating stock-related or technical queries
• Demonstrate creative and novel approaches to problem-solving and sourcing new products & solutions that are effective. Encourage others to do the same.
• Develop and sustain best practice in communication and a team mind-set in the department.
• Ensure customer-focus is maintained by the team

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

• Previous experience within a similar managerial role
• Excellent communication skills are essential
• Strong time management and organisation
• Experience of leading and motivating a team
• Outgoing with great interpersonal skills, ability to build and develop relationships
• Positive and enthusastic

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

£25,000 per annum
Near to Nottingham city centre, very accessible via public transport

Our client is looking for a Financial Services professional with a high-level of administrative experience who will take responsibility for client cases and be a right-hand to the Partner!

Key Responsibilities:

• Managing work load and work flow for both private and corporate clients
• Create all new client files, monitor and complete the resulting workload from initial meeting to completion of business, facilitating other resources such as external support (i.e. plus), Para planners etc. throughout the process
• Updating client transaction records daily
• Responsible for all documentation to be kept accurately in appropriate files
• Can manage and run projects utilising the IT management systems
• Create new processes to improve efficiency
• Manage the corporate auto enrolment servicing spreadsheet as agreed including quarterly phone calls to all corporate clients
• Overseeing the flow of work to the admin support external resources
• Organise payments / salaries to 3rd parties
• Ensure all suitability letters created and sent to clients within compliant timescales
• Attend high net worth client interviews & corporate meetings as required
• Organise sponsorship and client events as required

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

• Well experienced within the financial services sector
• Happy to take authority and delegate where necessary
• Will anticipate, understand and respond to the needs of the employer
• Works well in a fast-paced environment
• Ability to prioritise workload and multitask
• Professional and well presented
• Process driven, well organised with good time management
• Excellent communication and interpersonal skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

£18,500 per annum, plus £1200 to work one in 3 Saturdays & Bonus
East Bridgford area

Our client is seeking an enthusiastic and hardworking individual to join the team, providing first class customer service and assistance to their customer base.

Key Responsibilities:

• Proving pro-active service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.
• Greeting customers in to the service department
• Liaising with the parts department and workshop controller to chase work in progress
• Ensure customers are kept informed of their vehicle status
• Taking ownership of customer queries and resolving all issues through to your customer’s satisfaction
• Following the protocols set out by the branch

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

• Previous experience within a similar role
• Customer service experience is essential
• Excellent communication skills
• Professional and well presented
• Good with IT
• Ability to work using own initiative
• Process driven with good time management and organisation
• Personable and a team player
• Ideally have the C1 classification on driving licence - (driving of larger vehicle) or be happy to obtain the qualification

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Any background considered including Hospitality, Bar, Hairdressing etc. You just need great customer service skills.

7.50 per hour, Nottingham City Centre
Immediate Starts! Temp to Perm opportunities available.

Key Responsibilities:

• Taking inbound calls from customers
• Encourage and establish a strong rapport with customers
• Respond to queries in a calm manner, escalating with managers where necessary
• Create and regularly update the customer database

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

• Outgoing and personable, a warm and friendly personality
• Understanding of what makes great customer service
• Confident telephone manner, good conversational skills
• Calm and polite demeanour, ability to deal with all types of individuals
• Attention to detail
• Good with IT
• Proactive, positive and flexible attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

£25,000 per annum
Near to Nottingham city centre

Our client is seeking a dynamic, IT savvy and resourceful individual with experience in Financial Services who will take responsibility and be a right-hand to the Partner.

Key Responsibilities:

• Managing work load and work flow for both private and corporate clients
• Create all new client files, monitor and complete the resulting workload from initial meeting to completion of business, facilitating other resources such as external support (i.e. plus), Para planners etc. throughout the process
• Updating client transaction records daily
• Responsible for all documentation to be kept accurately in appropriate files
• Can manage and run projects utilising the IT management systems
• Create new processes to improve efficiency
• Manage the corporate auto enrolment servicing spreadsheet as agreed including quarterly phone calls to all corporate clients
• Overseeing the flow of work to the admin support external resources
• Organise payments / salaries to 3rd parties
• Ensure all suitability letters created and sent to clients within compliant timescales
• Attend high net worth client interviews & corporate meetings as required
• Organise sponsorship and client events as required

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

• Well experienced within the financial services sector
• Happy to take authority and delegate where necessary
• Will anticipate, understand and respond to the needs of the employer
• Works well in a fast-paced environment
• Ability to prioritise workload and multitask
• Professional and well presented
• Process driven, well organised with good time management
• Excellent communication and interpersonal skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.