Customer Service jobs in Nottingham

Customer Service

noun

noun:customer service; plural noun:customer services

1. The assistance and advice provided by a company to those people who buy or use its products or services.

| CUSTOMER SERVICE ADVISOR |

| EAST LEAKE |

| £18,771 PER ANNUM + 7.5% ANNUAL BONUS |

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Benefits:

• FREE Yoga
• Leisure Avtivities
• Annual day trip
• 28 days holiday
• Free fruit
• Award evenings
• Discount cards
• On site canteen
• Coaching/1-2-1's

Responsibilities:

• Processing customer orders coming in via telephone, e-mail
• Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
• Accurately completing administration tasks or secondary processes to agreed time-scales
• Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
• External communication with customers and suppliers, negotiating and building relationships
• Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
• Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

• A good standard of education
• Excellent communication skills, both verbal and written
• Ability to think on your feet
• Experience of customer service would be highly advantageous
• Interest in developing a career with a global organisation
• Confident user of office IT systems
• Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Do you describe yourself as a people person, someone who loves to connect with others with the ability to communicate in an engaging tone, whilst also being able to both listen and respond? Are you driven and passionate about what you do and the impact your role has on the wider world?

We have numerous positions available for those who would love to peruse a career within the customer service sector, but are struggling to open doors due to a lack of experience.We have both inbound and outbound positions available within locations surrounding Nottingham City Centre and easily accessible via public transport!

Salary: From £15,600 starting salary - £18,000 per annum

Location: Nottingham City Centre & surrounding areas

If you are ready to make your move away from retail, hit'apply' and let us discuss our current opportunities with you!

WHEN PERFECTION IS EVERYDAY NORMAL...

| OUTBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, OTE £18,000 |

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Hours: Week 1: 8am to 4pm (Mon to Fri) & 9:30am to 1pm (Saturday) - Week 2: 9:30am to 7pm (Mon to Thurs) - Week 3: 9:30am to 6pm (Mon to Fri) - Week 4: 8am to 4:30pm (Mon to Fri) with every other Saturday.

Salary: £15,600 (+ commission - OTE £18,000)Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives :

• Attendance Bonus - Year End, Zero absence in 12 months - £250
• Retention Bonus - After 2 years’ service - £750
• Minimum bonus per year £4000
• Car scheme (Yes that’s right you could be driving an Audi)
• Get your birthday off
• Plus more

Key Responsibilities:

• Provide outbound telephone customer service
• Provide accurate product information
• Maintain and update all relevant information on individual accounts
• Contact all customers in a timely manner
• Working as a team and as an individual, working towards the monthly bonus targets
• Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

• Excellent communication and conversational skills
• Experience of customer service - be that in an office environment, retail or hospitality
• Warm and friendly nature
• Strong customer service skills
• Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

WHEN PERFECTION IS EVERYDAY NORMAL....

| INBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, £18,000 OTE |

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their inbound team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Salary:£15,600 (+ commission OTE £18,000)Increasing to £16,100 after 6 months and £17,100 after 12 months.

Hours:Shift rotation between 8.00am - 6.00pm with 1 Saturday in 4 - 8.00am - 1.00pm

Bonuses and Incentives :

• Attendance Bonus - Year EndZero absence in 12 months -£250
• Retention BonusAfter 2 years’ service -£750
• Minimum bonus per year£4000
• Car scheme (Yes that’s right you could be driving an Audi)
• Get your birthday off
• Plus more

Key Responsibilities:

• Provide inbound telephone customer service
• Provide accurate product information
• Maintain and update all relevant information on individual accounts
• Working as a team and as an individual, working towards the monthly bonus targets
• Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

• Excellent communication and conversational skills
• Experience of customer service - be that in an office environment, retail or hospitality
• Warm and friendly nature
• Strong customer service skills
• Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| SERVICE COORDINATOR |

| LONG EATON |

| £9.13 PER HOUR! |

Our client is seeking to appoint a Service Coordinator to work as a part of a dedicated service team!

Hours: Full Time, Monday - Friday between the hours of 8am - 5pm - with an hour for lunch.

Duration: 3 months initially however does have the potential to lead to a Permanent role.

Start: 7th January 2019

Key Duties:

• Coordinate a team of field-based Engineers, utilising company technology tools, monitoring engineer efficiencies and provide customer satisfaction.
• Cover during absence/holidays for Service Coordinator colleagues.
• Take incoming calls from Customers and Suppliers.
• Customer liaison/Queries.
• Engineer contact/Communication/Support.
• Support S.C.A scheduling/Booking/Cancellations.
• Instruct and Authorise sub-contractors.
• Accurate invoicing and timely collation of job sheets to invoices before posting to customers.

Skills, Attributes & Experience:

• Experience working in a service office environment with mobile engineers
• Ability to work to deadlines whilst maintaining high level of attention to detail.
• Used to Teamwork in a fast pace environment/ working under pressure
• Good knowledge of PC literacy, including Word and Excel.
• Strong interpersonal, planning, organisational, motivational skills and using own initiative.
• Proactive approach to Problem solving/ Enthusiastic/ Flexible.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

| INBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, £18,000 OTE |

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their inbound team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Salary: £15,600 (+ commission OTE £18,000)  Increasing to £16,100 after 6 months and £17,100 after 12 months.

Hours: Shift rotation between 8.00am - 6.00pm with 1 Saturday in 4 - 8.00am - 1.00pm

Bonuses and Incentives :

• Attendance Bonus - Year End Zero absence in 12 months -£250
• Retention Bonus After 2 years’ service - £750
• Minimum bonus per year £4000
• Car scheme (Yes that’s right you could be driving an Audi)
• Get your birthday off
• Plus more

Key Responsibilities:

• Provide inbound telephone customer service
• Provide accurate product information
• Maintain and update all relevant information on individual accounts
• Working as a team and as an individual, working towards the monthly bonus targets
• Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

• Excellent communication and conversational skills
• Experience of customer service - be that in an office environment, retail or hospitality
• Warm and friendly nature
• Strong customer service skills
• Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| CUSTOMER SERVICE ADVISOR |

| EAST LEAKE |

| £18,771 PER ANNUM + 7.5% ANNUAL BONUS |

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

Hours of work: Monday to Friday, 8am - 4pm OR 9am - 5pm

Benefits:

• FREE Yoga
• Leisure Activities
• Annual day trip
• 28 days holiday
• Free fruit
• Award evenings
• Discount cards
• On site canteen
• Coaching/1-2-1's

Responsibilities:

• Processing customer orders coming in via telephone, e-mail
• Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
• Accurately completing administration tasks or secondary processes to agreed time-scales
• Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
• External communication with customers and suppliers, negotiating and building relationships
• Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
• Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

• A good standard of education
• Excellent communication skills, both verbal and written
• Ability to think on your feet
• Experience of customer service would be highly advantageous
• Interest in developing a career with a global organisation
• Confident user of office IT systems
• Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| PT INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £8.78 PER HOUR |

Due to continuing success, our client are seeking to appoint 10 driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Hours: 15 hours per week - 4pm - 9pm Monday- Friday & 1 Weekend in every 4 (9.00am - 5.00pm)

Responsibilities:

• To support all functions within the Sales Centre through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
• Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
• Issuing brochures following customer requests
• Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
• Maximising all sales opportunities through taking inbound customer calls who wish to discuss theirrecent order quotation
• Adopting sales techniques to convert quotes into orders
• Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

• Experience within a customer service environment (any sector) is ESSENTIAL
• Customer service experience in retail or hospitality is suitable
• Confident telephone manner
• Strong communication skills
• Good IT skills, confident with data input
• Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| INBOUND CUSTOMER SERVICE ADVISOR |

| COLWICK |

| £17,121 PER ANNUM |

Due to continuing success, our client are seeking to appoint 10 driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Hours: Full & Part Time Hours

• 37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
• Shifts will be either 8am - 4pm OR 9am-5pm rotating
• 1 Weekend in every 4
• 1 week in every 4 will be late shifts 1pm - 9pm

Responsibilities:

• To support all functions within the Sales Centre through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
• Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
• Issuing brochures following customer requests
• Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
• Maximising all sales opportunities through taking inbound customer calls who wish to discuss theirrecent order quotation
• Adopting sales techniques to convert quotes into orders
• Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

• Experience within a customer service environment (any sector) is ESSENTIAL
• Customer service experience in retail or hospitality is suitable
• Confident telephone manner
• Strong communication skills
• Good IT skills, confident with data input
• Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

| OUTBOUND CUSTOMER SERVICE REPRESENTATIVE |

| LENTON |

| £15,600 PER ANNUM, £18,000 OTE |
 

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group, are looking for outstanding customer service candidates to join their team. Are you outgoing and motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

** NUMEROUS POSITIONS AVAILABLE **

Hours: Week 1 - 9.30 / 7.00 Monday to Thursday & Week 2 - 9.30 / 6.00 Monday to Friday & 9.30 / 1.00 Saturday

Salary: £15,600 (+ commission - OTE £18,000) Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives:

• Attendance Bonus - Year End, Zero absence in 12 months - £250
• Retention Bonus , After 2 years’ service - £750
• Minimum bonus per year £4000
• Car scheme (Yes that’s right you could be driving an Audi)
• Get your birthday off
• Plus more

Key Responsibilities:

• Provide outbound telephone customer service
• Provide accurate product information
• Maintain and update all relevant information on individual accounts
• Contact all customers in a timely manner
• Working as a team and as an individual, working towards the monthly bonus targets.
• Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
• Any other ad-hoc duties as requested

Skills/Experience/Attributes:

• Excellent communication and conversational skills
• Experience of customer service - be that in an office environment, retail or hospitality
• Warm and friendly nature
• Strong customer service skills
• Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.