Customer Service jobs in Nottingham

Job Title: Customer Service Advisor

Location: NG2 Business Park, Nottingham

Hours: Full time Monday – Friday, 9am – 5pm

Salary: £8.00 per hour

Start: ASAP

Duration: 6 weeks  

We are currently recruiting for 3 Customer Service Advisors for our client based on the NG2 Business Park to help with a specific project.

Key Responsibilities

• Deal directly with customers either by telephone or electronically
• Answer the telephone in a timely manner
• Take and input orders accurately providing all necessary stock, delivery and product information about the customer’s account
• Respond promptly to customer enquires; this could be via email, on the phone or returning voice mails
• Communicate and coordinate with internal departments
• Go above and beyond the customers’ expectations to resolve any issues in a timely manner

Skills, Attributes & Experience

• Previous experience is NOT essential
• Be able to stay calm and not become impatient with customer
• Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well
• Excellent listening skills
• Be adaptable and be able to take initiative
• Excellent communication skills, including a clear, confident speaking voice
• Ability to build a rapport with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour

Start: ASAP

Duration: 2-3 months temp

Responsible for:

• Handling and directing incoming calls
• Booking of meetings, organising refreshments, booking accommodation
• Meet and greet visitors to the offices
• Production of invoices using bespoke system
• Despatching of invoices
• Updating of CRM system
• Taking payments via card payment system
• Handling incoming and outgoing mail
• Monitoring and maintaining stationery supplies
• Photocopying and collating
• Handling mailshots
• Scanning and Filing
• General office tidiness
• Other duties as required.

Person specification:

• Microsoft Excel literate
• You will have exceptional attention to detail skills
• Good typing skills
• You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour – rising to £18k when permanent

Start: ASAP – Temp to perm

Responsible for:

• Handling and directing incoming calls
• Booking of meetings, organising refreshments, booking accommodation
• Meet and greet visitors to the offices
• Production of invoices using bespoke system
• Despatching of invoices
• Updating of CRM system
• Taking payments via card payment system
• Handling incoming and outgoing mail
• Monitoring and maintaining stationery supplies
• Photocopying and collating
• Handling mailshots
• Scanning and Filing
• General office tidiness
• Other duties as required.

Person specification:

• Microsoft Excel literate
• You will have exceptional attention to detail skills
• Good typing skills
• You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £7.50 per hour

Start: ASAP

Duration: Temporary ongoing, with the opportunity for a permanent contract

Responsible for:

• Answering customer emails
• Dealing with telephone queries
• Answering incoming telephone calls
• Route planning for deliveries
• Photocopying
• Filling
• Faxing
• Data input

Person specification:

• You will possess a positive, personable character – able to get on with work on your own
• You will have exceptional customer service and communication skills
• You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Location: Eastwood

Salary: £8.00 per hour

Hours: Full time Monday-Friday 9am- 5pm

Duration: 12 Weeks

Start: ASAP

Your Key Responsibilities:

• Chase up missing information and keep the database up to date
• Maintain client files, ensuring accuracy and confidentiality is maintained at all times
• Answering the telephone
• Maintaining and updating all information on customer accounts
• General administration

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

• Excellent communication and conversational skills
• Outgoing
• Previous customer service experience
• Admin experience
• Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

• Manage incoming phone calls from clients and sales personnel in a professional manner
• Direct the concise input of orders in Sage to despatch and invoice point
• Manage key accounts both in the French Independent and French Chain markets
• Issue professional and concise response to general queries via e-mail
• Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
• Create and manipulate back order and sales reports in excel format
• Liaise effectively with all levels of management both in UK and Europe
• Elevate potential non-standard/large complex issues to the French Team Leader
• Maintain detailed knowledge of current company products to ensure a confident image is received by the client
• Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

• Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
• 3 years customer service experience in a direct customer facing environment is DESIRABLE
• IT Skills - MS Office, databases, Excel
• Excellent telephone manner & communication skills
• Enthusiastic and flexible
• Self-motivated and organised

• Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

We are looking for an individual whose work ethic is deep rooted in customer service. This role requires an effective communicator, skilled in liaising between an array of different clients and departments. Good time management and ability to prioritise workload are paramount for this well established, growing company.

Location: Eastwood Salary:£15,000 per annum (OTE £16.5k pa)

Key responsibilities:

• To ensure all requests for additional services for Clients are dealt with within SLA’s
• To ensure effective communication with both internal and external clients
• To liaise with service providers to arrange/manage appointments
• To provide excellent customer service to clients to ensure that business relationships are maintained and sustained to ensure the business grows and develops in line with its financial forecast
• Monitoring of service provided by external suppliers

Skills/Experience/Attributes:

• Excellent customer service skills
• Good communication skills both verbally and in writing
• Attention to detail
• Ability to multi-task
• Ability to work under pressure and prioritise workload

Desirable:

Experience within the property/new build industry

N.B - Targets and commission scheme will be discussed at interview / induction for successful candidate

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Our client, an international market leader and household name, are seeking to appoint highly-efficient, decisive and flexible individual with experience in Customer Service/ Sales Administration and/or Export to their highly-respected team!
You will be an integral part of the ever-moving machinery of the business, managing and reviewing a seasonal orderbook per customer, delivered with focus on customer journey and experience.

MUST BE FLUENT IN SPOKEN GERMAN

Hours: Monday - Friday 8:30am-5pm OR 9:00am-5:30pm (36.5 Hours)

Salary: £20,000 per annum

Your Key Responsibilities:

• Order placement and deliver against customer orderbook
• Organising, tracking and satisfying in season order requests
  (This will be the main bulk of the role)
   
• Stock allocation and logistics
• Process cancellations, credits, debits, return of non-faulty goods, VAS and DC requirements
• Export documentation and compliance for global logistics
• Order management and administration of business processes related to orders for good services
• Managing the key activities and action involved in processing an order to the satisfaction of the customer
• Provide updated sales and order book information, a record of customer returns, debits and credits and general and order processing activity
• Making and communicating the necessary changes made to customers order book in line with the business and customers’ requirements
• Identify potential problems and solutions required to manage customers 'on time in full’
• Working cross functionally with the merchending and shipping team to manage and aspect of delivering direct delivery export to market if required
• Produce regular Data analysis on order book and supply chain using internal and external sources
• Ability to interrogate and source information from SAP

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

• High level of Excel usage (formulaic)
• Fluent in spoken German
• Previous experience in customer service/ account management/ sales environment is ESSENTIAL
• Attention to detail
• Reporting and analytical skills
• Decision maker
• A problem solver
• Flexible
• Understands value-add and can apply knowledge
• Previous experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
• Experience of interpreting large amounts of data
• Excellent verbal, written and presentation skills
• Management experience of/exposure to Global Accounts, Multi National distributors and retailers
• Knowledge of export procedures and documentation is DESIRABLE
• Language preferable in need of specific roles - French speaker primary/German secondary
• Knowledge and management of on-line retailer/distribution is desirable
• Working knowledge of SAP or similar systems knowledge is advantageous

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Location: South Normanton (Near McArthur Glen)

Hours: Part Time Monday to Friday 2pm - 6pm

Duration: Temporary 

Salary: £7.85 per hour

Start : ASAP

Key Duties:

• Taking inbound customer service calls and orders from pharmacists
• Answering incoming calls from customers, dealing with enquiries, processing orders and handling queries
• Processing supplier invoices
• Inputting into a bespoke system (training given)
• Handling the Sales invoices and the Supplier invoices
• Ad hoc duties as required

Key Skills:

• Previous customer service experience
• Comfortable being on the telephone
• Excellent data entry skills
• High level of accuracy and attention to detail
• Communication skills
• Flexible and organised
• Ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Our client an international market leader and household name, are seeking to appoint highly-efficient, decisive and flexible individual with experience in Customer Service/ Sales Administration and/or Export to their highly-respected team!
You will be an integral part of the ever-moving machinery of the business, managing and reviewing a seasonal orderbook per customer, delivered with focus on customer journey and experience.

Hours: Monday - Friday 8:30am-5pm OR 9:00am-5:30pm (36.5 Hours)

Salary: £20,000 per annum

Your Key Responsibilities:

• Order placement and deliver against customer orderbook
• Organising, tracking and satisfying in season order requests
• (This will be the main bulk of the role)
• Stock allocation and logistics
• Process cancellations, credits, debits, return of non-faulty goods, VAS and DC requirements
• Export documentation and compliance for global logistics
• Order management and administration of business processes related to orders for good services
• Managing the key activities and action involved in processing an order to the satisfaction of the customer
• Provide updated sales and order book information, a record of customer returns, debits and credits and general and order processing activity
• Making and communicating the necessary changes made to customers order book in line with the business and customers’ requirements
• Identify potential problems and solutions required to manage customers 'on time in full’
• Working cross functionally with the merchending and shipping team to manage and aspect of delivering direct delivery export to market if required
• Produce regular Data analysis on order book and supply chain using internal and external sources
• Ability to interrogate and source information from SAP
  
  Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

• High level of Excel usage (formulaic)
• Previous experience in customer service/ account management/ sales environment is ESSENTIAL
• Attention to detail
• Reporting and analytical skills
• Decision maker
• A problem solver
• Flexible
• Understands value-add and can apply knowledge
• Previous experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
• Experience of interpreting large amounts of data
• Excellent verbal, written and presentation skills
• Management experience of/exposure to Global Accounts, Multi National distributors and retailers
• Knowledge of export procedures and documentation is DESIRABLE
• Language preferable in need of specific roles - French speaker primary/German secondary
• Knowledge and management of on-line retailer/distribution is desirable
• Working knowledge of SAP or similar systems knowledge is advantageous

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.