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Outbound Service Advisor (Call Centre)

 £14,664 - £15,600 per annum: with uncapped but typically £200 a month bonus once up and running
(From the 1st April 2018, this will increase to £16,286 with the rise of minimum wage)

Stapleford

Our client is seeking a focused, enthusiastic and sales driven individual to join their Customer Service Team, supporting their outbound telephone service in bookings and reminders. THERE IS NO COLD CALLING IN THIS ROLE!

An immediate start is desirable. The successful candidate must be able to work 40 hours per week between 9am to 7pm Monday to Friday following 2 shifts, either 9am - 6pm or 10am - 7pm on a weekly rotation.

Key Responsibilities:

  • Proactively contact customers with the aim to book service appointments
  • Upselling at every opportunity
  • Providing a high level of customer care
  • Work towards targets
  • Liaising with colleagues from different branches tor resolve queries, complaints and gain information
  • Follow processes and protocols

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Customer Service experience (from any industry / background)
  • Good standard of education
  • Target driven and sales orientated
  • Ability to work well within a team as well as on their own initiative
  • Attention to detail
  • Confident and professional telephone manner
  • Resilient, calm in high pressured situations
  • Customer focused, willingness to go the extra mile
  • The drive to succeed
  • Bright, personable, positive and friendly!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Business Generation Advisor

YOU WILL BE DELIGHTED TO KNOW THIS IS NOT A COLD CALLING ROLE!!

£15,400 per annum, Colwick

Are you working in Hospitality or Retail and looking for a career move into an office environment? Or are you just looking for the next stage of your career? Are you outgoing and motivated to achieve?

Our client is looking for a warm and outgoing individual to join a highly motivated and service driven team, providing excellent customer service to drive interest in product and enhance sales. This will be a mixture of both inbound and outbound calling.

37.5 hours per week within: Mon - Fri 8am - 9pm and Saturday / Sunday 9am - 5pm on a rotating rota

Key Responsibilities:

  • Outbound calling
  • Aim to convert existing and potential new customer interest into appointments for the Sales Advisors
  • Seek out interest and grow business opportunities
  • Work towards sales targets
  • Promote the reputation of the business

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a customer service role is desirable but not essential as training is provided.
  • Experience of using CRM system
  • Self-motivated and target orientated
  • Customer focused
  • Confident/resilient
  • Strong communication/negotiation skills
  • Ability to influence and negotiate others
  • Demonstrable track record of sales success
  • A positive individual with a 'can do’, results driven approach and attitude.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Sales

£15,400 per annum
Colwick

Our client is looking for a warm and outgoing individual to join a highly motivated and service driven team, providing excellent customer service to drive interest in product and enhance sales. This will be a mixture of both inbound and outbound calling.

37.5 hours per week within: Mon - Fri 8am - 9pm and Saturday / Sunday 9am - 5pm on a rotating rota

Key Responsibilities:

  • Outbound calling
  • Aim to convert existing and potential new customer interest into appointments for the Sales Advisors
  • Seek out interest and grow business opportunities
  • Work towards sales targets
  • Promote the reputation of the business

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a customer service role is desirable but not essential as training is provided.
  • Experience of using CRM system
  • Self-motivated and target orientated
  • Customer focused
  • Confident/resilient
  • Strong communication/negotiation skills
  • Ability to influence and negotiate others
  • Demonstrable track record of sales success
  • A positive individual with a 'can do’, results driven approach and attitude.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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