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Technical Sales Support Manager

Our Client is seeking to appoint an energetic individual to lead a team who are the key contacts between the Customer and the Client. The team’s purpose is to support business and relationship development, working closely with the External Sales team to identify new business, and increase opportunities in the UK and Europe.

You will plan and deliver the building and training of the team, with key skills, career development, and a professional working environment as key targets. You will also manage the evolution of this team, and its capabilities, as business demands themselves evolve.

In addition, you will be an active member of the team yourself, where you will be expected to carry out the technical sales team tasks, interpreting customer needs and working closely with Operations Management, Engineering, Finance, Parts Control, and Materials Control, in order to achieve the following:

Location: Mansfield

Salary: £35,000 per annum

Key Responsibilities:

  • Develop, encourage and establish solid business relationships with customers, including developing and maintaining Japanese and European contacts where necessary.
  • Prepare quotes and product information following customer's requirements.
  • Provide a fast and accurate response to customer queries regarding product range, quotes, prices, order status, stock availability, lead times, deliveries and discrepancies.
  • Process sample requests and monitor sample quality, safe packaging and despatch.
  • Create and monitor easy-access customer files including respective company information files, quotes, orders and samples.
  • Assist in sourcing and sampling of necessary materials, parts and services from external suppliers, in order to support the customer demand
  • Maintain and regularly update customer and supplier data designed to be used by the Sales Department.
  • Follow up any enquiries to encourage development of business relationships, including potential business figures, and collate information as and when requested by the Key Account Manager(s).
  • Prepare company and product information, brochures and samples when necessary.
  • Support the Key Account Manager(s) in developing new business contacts.
  • Develop KPI’s from customer data to inform Senior Management Team (SMT) and the sales team of RFQ’s, business performance and level of customer activity.
  • Lead and coach the team of Technical Sales Support Advisors, through understanding of necessary team member skills, identifying and filling key skill gaps, motivating and encouraging a positive, enthusiastic working attitude, and understanding and supporting team members’ career development.
  • Support the recruitment, training and development of new team members
  • Ensure compliance with CSR and IATF policies, by understanding the expectation of team conduct, identifying areas that do not meet those expectations, and planning for correcting those items for improvement. This will involve close co-operation with other departments, in particular Quality, Health & Safety, and Sales.

Other duties (but not exhaustive):

  • Assist in general sales support and administration as and when required.
  • Comply with Quality, Health and Safety procedures at all times
  • Accompany Key Account Managers (KAM) on Customer visits
  • There will be, from time to time, the need to travel abroad to customers, and other Company sites

Qualifications:

  • Educated to degree or equivalent level/experience.

Skills & Experience:

  • Experience of working in an automotive environment would be advantageous, but not essential
  • Pro-active, approachable and outgoing attitude.
  • Good attention to detail and accuracy.
  • Good level of keyboard skills, grammar, literacy and numeracy including developing spreadsheets.
  • Good knowledge and experience of Excel and Word, letter/fax layouts and wording.

Background:

Ideally you will have led teams in an environment where customer focus is of the utmost importance, and where the need for attention to detail, accuracy, expedience and ability to interpret drawing and plans is required. You will have a 'willdo’ attitude and have the ability to work across teams to ensure that you and your team deliver what the customer wants, first time and to the required quality standard.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Senior Business Development Specialist

Our client, With over 30 years’ experience is one of the leading UK specialists in workplace transformation, commercial interior design, interior construction, refurbishment and interior fit out, project management and delivery, with offices based in Nottingham, Birmingham and London.

They are seeking to create a new in-house sales team and have a fantastic opportunity for an experienced, enthusiastic and sales driven business development specialist to assist in establishing the new team, in addition to contacting new B2B clients. As part of the sales team you will qualify for commission under the sales incentive scheme.

Location - Nottingham

Salary - £30,000 per annum + Incentive Scheme

TASKS & RESPONSIBILITIES

  • Sourcing new sales opportunities through marketing inbound leads/follow-up and strategic, high level outbound calls
  • Responsible for driving new business through booking appointments with clients who are looking to relocate or refurbish their office space
  • Working closely with the business development team on strategies for opening new networks and lead sources
  • Actively participate in team meetings, reviews, training and development as agreed with your line manager
  • To carry out any other duties within the scope of the post
  • Build and develop solid relationships with existing and new clients
  • Processing new leads through the CRM system and thoroughly checking them for duplications, establishing and contacting clients, inputting notes and working the system process correctly
  • Meeting agreed KPIs
  • Maintain and expand database of prospects within the fit-out sector
  • Operate a diary follow up system to ensure all leads are progressed
  • Send out introductory emails, case studies, brochures etc to support sales campaigns
  • Monitor and report on KPIs to include the level of activity, pipeline, new revenue business opportunities and lead generation activity
  • Research new customer and competitor activity and report findings

TECHNICAL SPECIFICATION

  • Educated to A level or equivalent (desirable)
  • Excellent customer service, preferably in a call centre environment
  • Proven sales background in a similar role ideally in the fit-out/refurbishment sector
  • Have demonstrable experience of working within internal sales, strategically  researching potential prospects, building relationships and generating new leads over the telephone, hitting targets
  • Good computer skills and experience in Outlook - 365, Word, Excel and PowerPoint
  • Experience of using a CRM system
  • Excellent telephone presence
  • Experience of creating campaigns/strategies to reach out to new opportunities within the sector
  • Ability to build knowledge of the national geography and related property market

PERSON SPECIFICATION

  • Excellent communication skills, both written and verbal to maintain and grow relationships with new business clients, property agents and consultants (architects, project managers, quantity surveyors)
  • Proactive in generating enquiries and relevant, quality new sales leads
  • Ability to quickly gain sector knowledge and insight to become an expert
  • Articulate, curious, excellent questioning skills to understand prospects needs and build relationships
  • Demonstrate good listening skills, negotiation and persuasive skills, judgement and decision making
  • Ability to manage own pipeline of callbacks and work them effectively to ensure as many appointments as possible are booked from that pipeline
  • Strong organisational and planning skills to prioritise a heavy workload
  • Working individually and as part of a team
  • Results driven with a positive "can do" attitude
  • Ability to create an atmosphere of fun to keep performance and morale high
  • Possess the ability to promote a professional image of the company at all times
  • Ability to engage commercially at all levels, to build rapport with a wide-ranging number of individuals, from clients and lead sources to colleagues
  • A self-starter with excellent problem-solving skills and a focus on continuous improvement

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Sales Operator (NO COLD CALLING!)

Our client, an established and respected company, are looking for proactive, kind-natured individuals to make outbound calls to provide regular customer service to existing customers.

Location: Nottingham

Salary: £20,000 uncapped OTE

Hours: Monday - Thursday 9am - 5pm, Friday 9am - 4pm

Key duties include:

  • Call exsisting customers (NO COLD CALLING)
  • Maintain contact with customers to ensure high levels of customer satisfaction
  • Cross-selling and upselling products
  • Communicate on a regular basis with vulnerable members of the public
  • Take ownership of customer accounts, monitoring them for regular communication

Skills / Experience / Attributes

The ideal candidate should demonstrate the following qualities:

  • Have 1 year minimum experience of working in a call centre environment
  • Kind, considerate nature
  • Have the ability to work to targets and exceed them month on month
  • Have experience of business to consumer sales
  • Have an outgoing personality, be committed, enthusiastic and be self motivated
  • Have the ability to communicate effectively

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Advisor (Pre-Market Team)

Langley Mill

Mon - Fri 9-5.30pm + Saturdays on rota

Our client is looking for an experienced and driven Sales Advisor to join their fast-growing division.

Key Responsibilities:

  • Liaising with both clients, vendors and Estate Agents to arrange valuation appointments
  • Review valuation reports and market appraisals
  • Desk top research for input into marketing packs
  • Liaising with Agents for the return of paperwork and updating clients
  • Reviewing all information to create full marketing packs with recommendations to clients
  • Arranging Home Buyer Reports and EPC’s for clients

Skills / Experience / Attributes

The ideal candidate should demonstrate the following qualities:

  • Computer literate
  • Attention to detail
  • Ability to work both individually and as a team
  • Ability to work under pressure and to targets
  • Good standard of education
  • Ability to provide excellent customer service
  • Experience/interest or knowledge of property.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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