Get new jobs for this search by email

Outbound Service Advisor (Call Centre)

 £14,664 - £15,600 per annum: with uncapped but typically £200 a month bonus once up and running
(From the 1st April 2018, this will increase to £16,286 with the rise of minimum wage)

Stapleford

Our client is seeking a focused, enthusiastic and sales driven individual to join their Customer Service Team, supporting their outbound telephone service in bookings and reminders. THERE IS NO COLD CALLING IN THIS ROLE!

An immediate start is desirable. The successful candidate must be able to work 40 hours per week between 9am to 7pm Monday to Friday following 2 shifts, either 9am - 6pm or 10am - 7pm on a weekly rotation.

Key Responsibilities:

  • Proactively contact customers with the aim to book service appointments
  • Upselling at every opportunity
  • Providing a high level of customer care
  • Work towards targets
  • Liaising with colleagues from different branches tor resolve queries, complaints and gain information
  • Follow processes and protocols

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Customer Service experience (from any industry / background)
  • Good standard of education
  • Target driven and sales orientated
  • Ability to work well within a team as well as on their own initiative
  • Attention to detail
  • Confident and professional telephone manner
  • Resilient, calm in high pressured situations
  • Customer focused, willingness to go the extra mile
  • The drive to succeed
  • Bright, personable, positive and friendly!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Relationship Executive

£18,000 per annum
Colwick

Our client is seeking a personable and motivated individual to manage key customer relationships. You will focus on delivering excellent customer service, increasing margin and ensuring the customer experience exceeds standards. You will continuously strive to introduce new products / services to customer sites and deliver new business within the SME construction market.

Key Responsibilities:

  • Build and maintain relationships with key customers
  • Provide a tailor made solution for each customer
  • Conduct regular site visits and demonstrations at agreed intervals
  • Production and maintenance of site waste management plans
  • Ensuring sites are displaying correct compliance documentation
  • Identify additional sales opportunities
  • Attend meetings with customers, supporting the Account Managers
  • Strategic territory management
  • Achieve personal sales targets

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a customer focused role is essential
  • Results orientated, with desire and tenacity to optimise performance
  • Excellent organisational and planning skills
  • Ability to manage time well, plan and prioritise own workload
  • Clear communication with the ability to communicate confidently at all levels
  • Strong IT skills
  • Resourceful, flexible and positive approach to work
  • Good understanding of what makes customer service.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Service Department Administrator

£18,000 per annum, Basford

Our client is seeking an organised and process driven individual to provide administrative support to the Service department of a busy and friendly family-run business.

Monday - Friday: 9am - 5pm (30mins for lunch)

Key Responsibilities:

  • Book in service jobs, service calls and schedules
  • Process job sheets and timesheets
  • Taking spares delivery’s and cross referencing with purchase orders
  • Issue purchase order numbers and match them with the corresponding job number
  • Sending quotation estimates
  • Respond to and manage email and telephone correspondence, resolving any service and credit control issues
  • Chase invoices missing purchase orders with suppliers

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar position is essential
  • A confident communicator, both written and verbal
  • Focussed, works to a high level of detail
  • IT literate - MS Word, Excel, Sage (desirable)
  • A problem solver
  • Diligent with a strong work ethic, trustworthy.
  • Driving licence highly desirable but not essential
  • Robust personality, with a healthy sense of humour

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Get new jobs for this search by email