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Customer Service Administrator

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour – rising to £18k when permanent

Start: ASAP – Temp to perm

Responsible for:

  • Handling and directing incoming calls
  • Booking of meetings, organising refreshments, booking accommodation
  • Meet and greet visitors to the offices
  • Production of invoices using bespoke system
  • Despatching of invoices
  • Updating of CRM system
  • Taking payments via card payment system
  • Handling incoming and outgoing mail
  • Monitoring and maintaining stationery supplies
  • Photocopying and collating
  • Handling mailshots
  • Scanning and Filing
  • General office tidiness
  • Other duties as required.

Person specification:

  • Microsoft Excel literate
  • You will have exceptional attention to detail skills
  • Good typing skills
  • You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Service Department Coordinator (Engineering / Trade)

£18,000 per annum, Basford

Our client is seeking an organised and process driven individual to provide administrative support to the Service department of a busy and friendly family-run business.

Monday - Friday: 9am - 5pm (30mins for lunch)

Key Responsibilities:

  • Book in service jobs, service calls and schedules
  • Process job sheets and timesheets
  • Taking spares delivery’s and cross referencing with purchase orders
  • Issue purchase order numbers and match them with the corresponding job number
  • Sending quotation estimates
  • Respond to and manage email and telephone correspondence, resolving any service and credit control issues
  • Chase invoices missing purchase orders with suppliers

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar position is essential
  • A confident communicator, both written and verbal
  • Focussed, works to a high level of detail
  • IT literate - MS Word, Excel, Sage (desirable)
  • A problem solver
  • Diligent with a strong work ethic, trustworthy.
  • Driving licence
  • Robust personality, with a healthy sense of humour

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Order Administrator

£18,000 - £20,000 per annum, Pinxton
Hours: 8.30am - 5pm

Joining a very busy office, your main responsibility will be for progressing customer’s orders with both sub-contractors and internal departments keeping both staff and customer informed with status. You will ideally possess a "muck-in" attitude and be comfortable with working in the office environment as well as operating from the Warehouse and the Machine room from time to time! Essentialy, the ideal candidate will be someone who isn't frightened to don a hard-hat and safety gear on occasion!

Key Responsibilities:

  • Handling and resolving customer queries / enquiries
  • Liaising with customer, sub-contractors and departments keeping them updated with order progress
  • Reviewing and updating schedules / internal orders with current data; including identifying new order requirements.
  • Create schedules / production planning requirements
  • Reporting status of outstanding orders.
  • Data entry

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous customer service and administrative experience
  • Ability to handle a busy workload
  • Professional, well organised and self-motivated
  • Good with IT
  • Able to work on own initiative and as a part of a team
  • Confident, outgoing and bubbly personality

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Service Department Co-ordinator

£18,000 per annum, Basford

Our client is seeking an organised and process driven individual to provide administrative support to the Service department of a busy and friendly family-run business.

Monday - Friday: 9am - 5pm (30mins for lunch)

Key Responsibilities:

  • Book in service jobs, service calls and schedules
  • Process job sheets and timesheets
  • Taking spares delivery’s and cross referencing with purchase orders
  • Issue purchase order numbers and match them with the corresponding job number
  • Sending quotation estimates
  • Respond to and manage email and telephone correspondence, resolving any service and credit control issues
  • Chase invoices missing purchase orders with suppliers

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar position is essential
  • A confident communicator, both written and verbal
  • Focussed, works to a high level of detail
  • IT literate - MS Word, Excel, Sage (desirable)
  • A problem solver
  • Diligent with a strong work ethic, trustworthy.
  • Driving licence
  • Robust personality, with a healthy sense of humour

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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