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Customer Service Administrator

£17,000 per annum
Ilkeston

Our client are seeking a professional, experienced and customer driven individual to join their Customer Service team. You will maintain an eye for detail and accuracy in order to provide product information to customers; & to assist them in placing accurate orders.

Key Responsibilities:

  • Provide telephone and E-mail support to customers
  • Sales Order Processing and taking payments
  • Create customer accounts and take payments
  • Process Bespoke Orders and liaise with customers to resolve queries and omissions.
  • Resolve product returns, queries" and complaints in a professional manner.
  • Participate in pro-active sales promotions and cross-selling.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a customer service position is desirable
  • Excellent IT skills - Window OS, Microsoft Office - experience using Pegasus Opera would be advantageous but not essential as training is provided
  • Confident communicator, both written and verbal
  • Can learn new systems and process quickly
  • Accuracy and attention to detail are key
  • Ability to work well under pressure and multitask
  • Excellent time management and organisational skills
  • Can work well individually and as a part of a team
  • Professional, personable and friendly

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Italian Speaking Customer Service

£18,500 - £19,500 per annum, Nottingham

Our client is seeking a Italian Speaking Customer Service specialist to join their small, friendly & professional team. You will be responsible for all aspects of customer facing administration to ensure that customer requirements are fulfilled.

Key Responsibilities:

  • Taking incoming calls from Customers and Sales Reps based in Italy
  • Inputting sales orders to despatch and invoice
  • Building relationships with key accounts
  • Promoting products
  • Liaise effectively with all levels of management
  • Maintain detailed knowledge of current Company products
  • Good knowledge of key accounts in the Italian market
  • Attending trade shows

Skills / Attributes / Experience
The ideal candidate should demonstrate the following qualities:

  • Previous experience in customer service
  • Fluent in Italian / native language
  • A good standard of literacy and numeracy skills
  • IT literate with proficiency in Excel
  • An excellent and professional telephone manner
  • Enthusiastic and flexible
  • Personable, friendly and an excellent communicator

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Mortgage Resolutions Officer

£19,000 - £22,000 per annum
Derby

Our client is seeking a professional and articulate individual to efficiently problem solve and handle complaints.

Key Responsibilities:

  • Acknowledge, deal with and log all incoming complaints
  • Identify complaints to be handled first hand or through third parties
  • Liaise with firms and advisers to obtain client files and case reports and notify the with the outcome
  • Investigate and resolve complaints in accordance with resolution procedures and regulations
  • Ensure outstanding customer service at all times
  • Identify and escalate systemic issues where necessary
  • Maintain spreadsheets and audit trails
  • Provide recommendations for the resolution of the complaint and draft any response
  • Liaise with other departments providing them with guidance on procedures, interpretation of regulations and company policy in respect of complaints and the individual outcomes.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • CeMap qualified
  • Previous experience in complaints is desirable
  • A methodical, logical approach to problem solving
  • Excellent and professional communication - both written and verbal
  • Good knowledge of Word, Excel and Outlook
  • Ability to work to targets and deadlines and prioritise workloads
  • Dynamic, solution oriented approach
  • Self-motivated, enthusiastic with a positive "can-do" attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further.

Graduates wanted!

Are you a recent graduate looking to kick-start you career?

We regularly receive various amazing opportunities for graduates from a variety of companies in various industries that are paying highly competitive salaries for the right candidates.

At the moment, we are particularly interested in graduates or soon to be graduate in Science related subjects, History, Maths and English; however, we would love to hear from graduates from all disciplines for all potential opportunities!

We have a number of positions with salaries ranging from £15k - 20k, based across various locations across Nottinghamshire.

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • A graduate or soon to be graduate
  • Able to demonstrate on your CV involvement in extracurricular activities, work experience and / or a strong academic background
  • Excellent communication skills, including written and verbal
  • Strong organisational and time management skills
  • Attention to detail with a high level of accuracy 
  • Personable, enthusiastic and hard working
  • Ambitious, wanting to learn, develop and progress within a company.

If you are interested in finding out more about our graduate opportunities, please apply within.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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