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Customer Service Manager

£35,000 - £40,000 per annum, Mansfield

Leading manufacturing business seeking to appoint a commerically savvy and innovative customer service manager to head up their hugely successful customer service team.

Key Responsibilities:

  • Managing a team of 15-20 Customer Service Advisors and Administrators
  • Process and progress sales orders
  • Deal with escalated issues from clients and key accounts
  • Liaise with other departments in regards to scheduling orders and deliveries
  • Providing support, guidance and advice to team members
  • Aligning office performance to budget targets, sales and cost
  • Creating and managing department P&L
  • Coordinate operational commercial activities as defined by the commercial plan
  • Promote best practices and improvements within the organisation
  • Creation and maintenance of business critical reports
  • Effective coordination, distribution and optimisation of activities within the team
  • Managing projects from start to completion
  • Manage annual personal appraisals and create personal development plans for the team.
  • Support the sales team with strategic decisions

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • 5 years+ experience at Customer Service Manager level
  • Comes from a Manufacturing or Engineering background
  • Strong level of business and commercial acumen
  • A demonstrable track record as an effective people manager
  • Thrives in fast-paced & challenging environment
  • Able to manage changing priorities and multiple tasks
  • A full understanding of services and logistics
  • In depth knowledge of Customer Service management, processes and systems
  • SAP experience is essential
  • Approachable, enthusiastic and energetic!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Production Assistant

A dynamic role for a dynamic person! This varied role is offering the right candidate a holistic look into the Manufacturing sector.

Location: New Basford, Nottingham

Hours: 8am - 5pm

Salary: £9.86 per hour leading to £20k p.a. when permanent

Start Date: Monday 20th November 2017

Duration: Temporary to Permanent - Initially 3 months

Key Responsibilities

  • Working in a Production team and reporting directly to the Production Manager
  • Assisting with the Purhcasing and Ordering of materials
  • Communicating directly with numerous suppliers
  • Assisting with the manufacturing of signs

Skills, Experience and Attributes

  • A genuine passion to learn new skills
  • Ability to handle challenging situations and work to deadlines
  • Confident telephone manner
  • Excellent time management, organisation and planning skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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