Our client is seeking to appoint an experienced Logistics Controller, who will have overall responsibility for the day to day running of domestic and worldwide logistics ensuring SLAs are met. To ensure compliance across all Exports, including Commercial Invoices, ECCN codes and HS codes etc. You will liaise with partners to resolve product hold-ups or delays as well as working alongside Inventory Controllers to ensure stock integrity is maintained.

Location: Nottingham City Centre

Salary: £25,000 - £28,000 per annum

Full time, permanent

MAIN DUTIES & RESPONSIBILITIES:

• Comply with all shipping regulations and compliance
• Manage Export Licenses and Customs compliance
• Produce shipping invoices for export as required
• Work with IOR agents as required.
• Keep track of Courier SLA’s including delivery times, transport costs and efficiencies
• Direct, optimise and co-ordinate the Logistics order cycle
• Hold stakeholder relationships with couriers and logistics providers
• Work closely with the business to solution existing and future customer requirements
• Liaise with service providers to improve efficiencies
• Resolve any complaints expediently
• Meet costs, productivity, accuracy and timelines targets
• Maintain metrics and analyse data to assess performance and implement improvements
• Maintain good relationships with government agencies as required
• Review invoices to identify mistakes and to strive for continuous improvement at all times.

ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Previous experience in a Logistics management role.
• Experience in import/export controls
• Familiar with the use of SPIRE
• Proficient in Microsoft Excel
• Ability to prioritise & organise own work in a busy environment
• Accuracy and high attention to detail
• Ability to apply initiative to solve problems
• Self-motivated, positive and proactive attitude
• Flexible and adaptable decision making
• Good written and verbal communication skills
• Able to work as part of a team or independently
• Good organisational/planning skills
• Excellent numeracy skills

DESIRABLE QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Level 3 Customs Practitioner Award
• Diploma in World Customs Compliance & Regulations
• More than 5 years’ experience in international trade
• Level 4 Logistics Diploma
• Minimum 3 years’ experience being responsible for Logistics Transport within an organisation
• Previous Logistics experience
• Supplier skills and experience
• Ability to demonstrate continuous improvement methodology
• Commercial acumen
• Solutions experience to meet customer requirements

Our client is seeking to appoint an experienced Quote Specialist to join their team to process quotes for customers. This is a challenging and busy role, working in a team where multiple requests for quotes come in via e-mail from various customers.

The bid team’s role is to take the request, create a competitive quote for the customer within a 2 day turnaround and within a standardised format. These quotes could be anything from one or two lines of product through to 50,000 items or more and therefore, varying degrees of value and complexity of processing.

You will be using excel as your primary tool so a good level of competence is required (formulas and data manipulation etc). 

Salary: £25,000 per annum 

Location: NG8 

Full time, permanent 

Skills/Experience:

• Commercial acumen, awareness of financial, budgetary and SLA constraints

• Hands-on technical experience 

• If you have previous experience in producing quotes within Excel this would be a distinct advantage as would good technical knowledge 

Our client is seeking to appoint an experienced individual to work independently and within wider teams to support both internal and external live projects and the transition of new customer contract wins into a live operational service. You will be responsible for day to day progress of all allocated projects and transition projects under the guidance and support of the project owner.

This highly important role within the business will interact with all departments to ensure projects and transition activities stay on track, meet business objectives and exceed customer expectations.

You will engage internally & externally to make sure all the correct processes, procedures, systems and people are in place for any type of new project take-on. You will also be responsible for various weekly and monthly reporting both internally and to customers. 

Location: NG8

Salary: £28,000 - £33,000 per annum 

Full time, Permanent 

Main Responsibilities:

• Utilise existing PMO documentation and reporting templates inc: Highlight Reports, Action, Risk & Issue Logs, Milestone Reports and Project Financials, etc.

• Manage internal and external customer projects when required

• Project reporting and reporting to Senior Management

• Manage and compile Project related financial and KPI information

• Oversee project costs and ensure finances are well managed

• Provide and maintain a capacity planning and resource tracking service across projects

• Update and maintain the Risk Log, Action Log, Decisions Log, and Issue Register

• Ensure cross-project dependencies are managed and the dependency log is accurately maintained

• Coordinate project closure to distil good practice and ensure lessons learned are logged

• Prepare regular status reporting to all relevant levels of the business

• Ensure efficient change control methods and process are utilised

• Work closely with the Customer Support Team and other relevant departments to inform them of new projects and potential impacts on their teams

• Work closely with external 3rd party service providers to ensure project quality and customer satisfaction 

Skills/Experience:

• Experience in a similar role is ESSENTIAL

• Experience of managing the complete lifecycle of a project with project teams of 2 to 15 people

• In possession of, or working towards an AGILE or PRINCE2 (or equivalent) qualification

• Experience of transitioning new customer contracts into service operations

• Strong skills in creating and maintaining project plans, including risks, actions, issues, dependencies

• Highly efficient in resource planning and tasks assignment

• Knowledge of risk management and resource planning

• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project

• Excellent written/oral communication skills for reports and presentations

• Diplomatic ability to influence others at all levels of the business

• Strong and demonstrated ability to build lasting relationships with key stakeholders

• Experience of project level financial management

| TEMPORARY 1^ST LINE IT SUPPORT – REMOTE WORKING |

Our client is seeking to appoint an experienced 1^st Line IT Support Helpdesk individual. This role will be remote working and be temporary until end of August 2021.

Location: City Centre (THIS ROLE WILL BE REMOTE WORKING)

Salary: £8.91 per hour

Working hours: Shifts will be between 7am & 11pm – 37.5 hours per week

Length of assignment: Temporary until end of August

Responsibilities:

• Providing telephone-based support for clients
• Handling all 1st line queries
• Providing technical solutions and problem solving
• Organising and prioritising the queries in order of urgency
• Maintaining an excellent level of customer service
• Updating internal CRM system
• Escalating complex problems to senior member of staff

Skills/Attributes/Experience:

• Experience in a similar role is ESSENTIAL!
• Excellent communication skills
• Strong communication skills both verbally and written
• Strong organisational skills
• IT literacy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Only successful candidates will be contacted!

Our client is seeking a 2nd Line IT Support (Desktop Support) for around 2 months, but this role may go permanent.

This role will be office working for the first month and then remote working.

Location: Nottingham

Salary: £21,415 - £23,117 DOE

Hours: Monday - Friday 9:00am - 5:00pm

Duration: Temporary for 2 months (May go perm)

Start: ASAP

**THE IDEAL CANDIDATE MUST HOLD A FULL DRIVING LISENCE**

Your Key Responsibilities:

• Provide support to all existing remote sites. Site visits are scheduled by negotiating with the Service manager.
• Support consists of resolving issues of varying complexity with both software and hardware
• Planning, organising and delivering IT computer and networking equipment
• Resolving network connectivity issues. This can involve everything from low level connectivity testing in person through to arranging more in depth analysis by network providers.

Skills/Experience/Attributes:

• A good telephone manner
• Excellent verbal and written communication skills
• Ability to multitask
• Good time management
• High level of organisations skills
• Previous IT experience

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Only successful candidates will be contacted.

Our client is seeking to appoint an experienced Service Delivery Manager to lead the Service Delivery of tier 1 (top 10) customer accounts. You will build and maintain strong working relationships at senior level, become acknowledged as a Trusted Advisor to the customer(s), manage a dedicated team of experienced staff to deliver the service contract whilst promoting continual service improvements internally and externally.

Nottingham

£40,000 - £50,000 PER ANNUM, DOE

Full time, permanent

Responsibilities:

• Maintain contractual obligations and metrics
• Accurate planning and forecasting
• Support the sales/account management teams in renewals and extensions management
• Work closely with the Service Director to deliver growth
• Identify and maximise opportunities for growth
• Run detailed day to day contract reports
• Ensure service obligations are met
• Hold regular service reviews with customers
• Provide performance stats and reports to the customer
• Manage service issues as required
• Act as a senior level face for IT
• Manage senior level internal and external stakeholders, to manage requirements and requests
• Ensure service quality measurements are in place and a service excellence ethos is promoted at all times
• Work as a key member of a successful Service Delivery team to support the design and deployment of new processes, policies and agreements
• Manage service delivery calls and requests demonstrating service delivery knowledge with a ‘can do’ and solutions based approach at all times

Essential Skills

• Demonstrable and proven experience in an IT service delivery environment
• Experience managing IT service delivery successfully
• Budget/P&L management capability
• ITIL qualified
• Excellent communication skills with strong planning and organisational skills
• Calm under pressure and adaptable to changing demands
• Confident to present to customers and build strong relationships
• Flexible approach to work and working hours
• Please note that the successful candidate may need to pass SCC UK MOD clearance