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Outbound Service Advisor (Call Centre)

 £14,664 - £15,600 per annum: with uncapped but typically £200 a month bonus once up and running
(From the 1st April 2018, this will increase to £16,286 with the rise of minimum wage)

Stapleford

Our client is seeking a focused, enthusiastic and sales driven individual to join their Customer Service Team, supporting their outbound telephone service in bookings and reminders. THERE IS NO COLD CALLING IN THIS ROLE!

An immediate start is desirable. The successful candidate must be able to work 40 hours per week between 9am to 7pm Monday to Friday following 2 shifts, either 9am - 6pm or 10am - 7pm on a weekly rotation.

Key Responsibilities:

  • Proactively contact customers with the aim to book service appointments
  • Upselling at every opportunity
  • Providing a high level of customer care
  • Work towards targets
  • Liaising with colleagues from different branches tor resolve queries, complaints and gain information
  • Follow processes and protocols

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Customer Service experience (from any industry / background)
  • Good standard of education
  • Target driven and sales orientated
  • Ability to work well within a team as well as on their own initiative
  • Attention to detail
  • Confident and professional telephone manner
  • Resilient, calm in high pressured situations
  • Customer focused, willingness to go the extra mile
  • The drive to succeed
  • Bright, personable, positive and friendly!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Technical Administrator (Quality / ISO / H &S)

£20,000, Old Basford

Our client, a progressive and forward thinking company, have a fantastic opportunity available for an enthusiastic and efficient individual to join their Technical Team! You will be a key interface between the Technical Team and other departments within the business as they continue to develop their systems to make them more effective.

Key Responsibilities:

  • Filing records, data logging and document control
  • Working with the wider team to improve administrative processes
  • Supporting Quality, Health & Safety and Environmental Systems in place and in introducing new ISO standards
  • Explore more effective ways of working - you will have the support to implement more efficient ways of utilising systems
  • Administrative support within their laboratories

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous administrative experience supporting a manufacturing facility is desirable
  • Experience working within the guidelines adopted by ISO systems
  • Strong IT skills, ability to pick up new systems quickly
  • Self-motivated and positive approach
  • Meticulous attention to detail
  • Not be afraid to challenge current practices and suggest improvements
  • Personable, approachable and a team player!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Materials Controller / Forecaster

£22,000 per annum,Colwick
Excellent benefits package including - 23 days, 3% Pension, Life Assurance, Parking & Discounted products

Our client is seeking a confident and efficient Materials Controller to join their Procurement team. Together, you will be responsible for ensuring company stock holdings are within budget and always readily available.

Key Responsibilities:

  • Controlling, building and strengthening supplier relationships to continually improve performance.
  • Report writing and analysis of data to support departmental KPI’s.
  • Forecasting future demand to meet new range and promotional activities.
  • Replenishment and management of stock within agreed stock budgets.
  • Data maintenance and administrative support.
  • Range selection support and renewal activities with suppliers and internal customers.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within procurement / materials control (at least 1 year)
  • Educated to GCSE level (incl. Maths & English)
  • Knowledge and understanding of SAP or an equivalent ERP system
  • Excellent time management and planning ability
  • Confident communicator with an effective telephone manner
  • Can demonstrate full ownership for tasks and errors
  • Strong Excel skills (incl. formulas, macros)
  • Personable, friendly and a team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Production Manager

£24,000 - £26,000 per annum, Basford

Great working hours!: 8.30am – 4.30pm, Mon – Fri * 

Our client is seeking an efficient and experienced Production Manager to join their team! A key position liaising between departments and reporting to the Directors, you will be directly responsible for the hand-finishing / pick / pack department, Production, Dispatch and Production Planning alongside the sales team and oversee a team of 6 production operatives, 2 warehouse operatives & 2 dispatchers.

** Further information to come detailing exactly what the role entails however we can share the following**


Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Ideally from a Print / Manufacturing background
  • Previous experience in a similar role
  • Proven experience of managing and motivating a team with a good, positive manner
  • Confident and clear communicator
  • Ability to handle challenging situations and work to strict deadlines
  • Excellent time management, organisation and planning skills
  • Ability to plan and think strategically
  • Demonstrates sound judgment and diplomacy
  • A can-do attitude and enjoyment of rising to a challenge/achieving targets
  • Always strive to make the department as good as it can be

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Support Manager (Supply Chain)

£22,000 - £25,000 per annum, Huthwaite

A newly created position, our client is looking for someone to become the lynchpin between the Sales, Operations and Supply Chain divisions, with the objective to improve communication and increase productivity.

Key Responsibilities:

  • Manage the Materials Control operation to ensure the right stock is available at the right time, at the best price and quality to satisfy customer demands.
  • Build and develop effective relationships with suppliers
  • Identify and resolve any internal service issues
  • Be the first point of contact for chasing or escalating stock-related or technical queries
  • Demonstrate creative and novel approaches to problem-solving and sourcing new products & solutions that are effective. Encourage others to do the same.
  • Develop and sustain best practice in communication and a team mind-set in the department.
  • Ensure customer-focus is maintained by the team

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar managerial role
  • Excellent communication skills are essential
  • Strong time management and organisation
  • Experience of leading and motivating a team
  • Outgoing with great interpersonal skills, ability to build and develop relationships
  • Positive and enthusastic

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Service Department Administrator

£18,000 per annum, Basford

Our client is seeking an organised and process driven individual to provide administrative support to the Service department of a busy and friendly family-run business.

Monday - Friday: 9am - 5pm (30mins for lunch)

Key Responsibilities:

  • Book in service jobs, service calls and schedules
  • Process job sheets and timesheets
  • Taking spares delivery’s and cross referencing with purchase orders
  • Issue purchase order numbers and match them with the corresponding job number
  • Sending quotation estimates
  • Respond to and manage email and telephone correspondence, resolving any service and credit control issues
  • Chase invoices missing purchase orders with suppliers

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar position is essential
  • A confident communicator, both written and verbal
  • Focussed, works to a high level of detail
  • IT literate - MS Word, Excel, Sage (desirable)
  • A problem solver
  • Diligent with a strong work ethic, trustworthy.
  • Driving licence highly desirable but not essential
  • Robust personality, with a healthy sense of humour

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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