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Customer Service Advisor

Job Title: Customer Service Advisor

Location: NG2 Business Park, Nottingham

Hours: Full time Monday – Friday, 9am – 5pm

Salary: £8.00 per hour

Start: ASAP

Duration: 6 weeks  

 

We are currently recruiting for 3 Customer Service Advisors for our client based on the NG2 Business Park to help with a specific project.

Key Responsibilities

  • Deal directly with customers either by telephone or electronically
  • Answer the telephone in a timely manner
  • Take and input orders accurately providing all necessary stock, delivery and product information about the customer’s account
  • Respond promptly to customer enquires; this could be via email, on the phone or returning voice mails
  • Communicate and coordinate with internal departments
  • Go above and beyond the customers’ expectations to resolve any issues in a timely manner

Skills, Attributes & Experience

  • Previous experience is NOT essential
  • Be able to stay calm and not become impatient with customer
  • Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well
  • Excellent listening skills
  • Be adaptable and be able to take initiative
  • Excellent communication skills, including a clear, confident speaking voice
  • Ability to build a rapport with customers

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.


Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Graduate)

 Are you Graduate seeking temporary work whilst you await that first step on to your career ladder!

Job Title: Administrator

Location: Various locations around Nottingham and Pride Park

Hours: Various shifts including weekends

Hourly Rate: £7.50+ per hour

For those of you who have graduated, or if your graduation is creeping up, a lot of you may be posing the question of where to go next…. Well look no further we are here to help! We have various office based Temporary opportunities that could keep you busy whilst looking for the next step on your preferred career path.

We recruit within various disciplines including Sales and Marketing, Logistics and Supply Chain, Accountancy and Finance, Human Resources and PA and Secretarial for companies throughout Nottinghamshire.


Person specification:

  • Excellent computer skills (Microsoft Word, Excel etc)
  • Confident communication skills
  • Flexible and adaptable to meet business needs
  • Self-motivation and the ability to work on own initiative
  • Team player but ability to use own initiative

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

 Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £7.50 per hour

Start: ASAP

Duration: Temporary ongoing, with the opportunity for a permanent contract

Responsible for:

  • Answering customer emails
  • Dealing with telephone queries
  • Answering incoming telephone calls
  • Route planning for deliveries
  • Photocopying
  • Filling
  • Faxing
  • Data input

Person specification:

 

  • You will possess a positive, personable character – able to get on with work on your own
  • You will have exceptional customer service and communication skills
  • You will be enjoy working in a fast paced and ever changing environment

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service (French & German)

  • £15,000 - £16,000 per annum

£15,000 - £16,000 per annum
Langley Mill

Our client is seeking a French & German speaking Customer Service Specialist to join their fast growing team asap!

Key Responsibilities:

  • Entering sales orders onto the system
  • Checking orders have been dispatched and invoiced
  • Communication through e-mails and phones
  • Looking at sales and informing the sales reps of lower sales
  • Updating customers with order information
  • Working with sales person who maybe French, German or English
  • Producing PI’s from System
  • Sending credit letters
  • Dealing with faulty products in the system and also with customers.

Skills/Experience/Attributes
The ideal candidate should demonstrate the following qualities:

  • Multilingual - ideally German & French
  • Understanding of good customer service, willingness to go the extra mile
  • Organised and efficient
  • Accuracy and attention to detail is key
  • Excellent communication skills - both written and verbal
  • Good time management and ability to prioritise workload
  • Personable, hardworking and a team player
  • Positive and flexible approach

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Sales

£15,400 per annum
Colwick

Our client is looking for a warm and outgoing individual to join a highly motivated and service driven team, providing excellent customer service to drive interest in product and enhance sales. This will be a mixture of both inbound and outbound calling.

37.5 hours per week within: Mon - Fri 8am - 9pm and Saturday / Sunday 9am - 5pm on a rotating rota

Key Responsibilities:

  • Outbound calling
  • Aim to convert existing and potential new customer interest into appointments for the Sales Advisors
  • Seek out interest and grow business opportunities
  • Work towards sales targets
  • Promote the reputation of the business

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a customer service role is desirable but not essential as training is provided.
  • Experience of using CRM system
  • Self-motivated and target orientated
  • Customer focused
  • Confident/resilient
  • Strong communication/negotiation skills
  • Ability to influence and negotiate others
  • Demonstrable track record of sales success
  • A positive individual with a 'can do’, results driven approach and attitude.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Consumer Service Manager

£40,000 - £45,000 per annum
Eastwood

Our client is seeking an experienced Consumer Service Manager to lead and motivate the team to successfully deliver market leading customer service to their customers! You will be process driven and promote a consumer centric approach across the whole organisation. Your goal will be to run an efficient and profitable consumer service operation which increases consumer satisfaction, loyalty and retention.

Key Responsibilities:

  • Ensure you have a full understanding of target consumers and their service expectations.
  • Set a clear Consumer Service Experience strategy
  • Develop and implement a market leading Customer Service Experience which creates engaged consumers, builds loyalty and facilitates sales growth.
  • Develop the service procedures, policies, processes and standards needed to achieve targets
  • Work closely with the National Sales Manager to develop a strong network of partner dealers who deliver an effective omni-channel service which enables consumers to access the service then need, where and when they want it.
  • Take complete ownership of consumer issues and ensure your team follows all communications through to resolution or completion.
  • Analyse business statistics to ensure delivery against agreed KPIs
  • Recruit, mentor and develop your team. Nurture a positive environment where they can excel through encouragement and empowerment.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Posess a strong after-sales mentality
  • Someone who is change focussed
  • Strong people management skills with a track record of managing and motivating high performance teams.
  • Ability to think strategically, identify opportunities to build loyalty through service; and to implement new service propositions across the business.
  • Proven track record of successfully managing a customer services team.
  • Working knowledge of service software, databases and business processes.
  • Good technical knowledge of bicycles and associated products.
  • Effective consumer facing communicator able to build rapport quickly
  • Competent in all areas of Microsoft Office
  • Enthusiastic, personable and approachable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Care Administrator

£17,000 per annum
Ilkeston

Our client are seeking a professional and customer driven individual from either a prescribing or dispensary / Hospital / GP Practice background, to join their Customer Service team. You will maintain an eye for detail and accuracy in order to provide product information to customers; & to assist them in placing accurate orders.

Key Responsibilities:

  • Provide telephone and E-mail support to customers
  • Sales Order Processing and taking payments
  • Create customer accounts and take payments
  • Process "Customer Made Orders and liaise with customers to resolve queries and omissions.
  • Resolve product returns, queries" and complaints in a professional manner.
  • Participate in pro-active sales promotions and cross-selling.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a customer service position is desirable
  • Excellent IT skills - Window OS, Microsoft Office - experience using Pegasus Opera would be advantageous but not essential as training is provided
  • Confident communicator, both written and verbal
  • Can learn new systems and process quickly
  • Accuracy and attention to detail are key
  • Ability to work well under pressure and multitask
  • Excellent time management and organisational skills
  • Can work well individually and as a part of a team
  • Professional, personable and friendly

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Client Services Administrator

£20,000 per annum, Nuthall area

Our client is seeking an efficient individual who will be responsible for providing client and administrative support to the central commercial team by accurately maintaining all data within our internal systems.

Key Responsibilities:

  • Enter new client details as soon as information is collated either via sales or incoming enquiries
  • Maintain existing client records
  • Ensure all clients entered are grouped correctly to obtain an accurate database for marketing campaigns
  • Ensure any opt out directives from customers are added to the clients records as soon as possible
  • Act as immediate client interface by dealing with enquiries, troubleshooting and co-ordinating both externally and internally
  • Provide general administrative support to the central commercial team
  • Provide quotation support to all sales teams in all global territories
  • Liaise internally regarding pricing queries
  • Provide telephone support
  • Gather competitor information and feedback to marketing to aid competitive awareness
  • Provide feedback to help improve sales and marketing promotional activity
  • Process and log all orders received by the company through the central finance systems
  • Process credit card payments for all portfolio

Skills/Experience/Attributes
The ideal candidate should demonstrate the following qualities:

  • Educated to GCSE / equivalent level (English and Maths are essential)
  • Excellent organisation and planning skills, manages time well
  • Confident communication
  • A strong work ethic
  • Previous experience of using a CRM system
  • Accuracy and an eye for detail
  • Self-motivated and ability to work on own initiative
  • Personable and a team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduate IT Admin Support

£18,000 - £19,000 per annum
Near to Nottingham City Centre

Our client is seeking a reliable and dedicated IT Graduate to join their friendly and exciting team. 

Key Responsibilities:

  • Provide intermediate level IT support for a range of desktop systems and laptops for hardware, software and periperhals
  • Maintain network facilities including file servers, shared resources and printers
  • Maintaining inventory lists of all equipment
  • Set up and installation of new computer systems and phones
  • Monitoring and control the use of software licenses within the business
  • Manage external and internal IT support 
  • Adapt and continuously improve the infrastructure to meet the requirements within the business on an ongoing basis
  • Keep secure central records of all accounts and passwords
  • Diagnosing and resolving technical issues
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Installing and ensuring antivirus to all desktops and laptops
  • Completing user equipment moves including phones
  • Creating purchase requisitions for IT hardware/software

Skills / Attributes
The ideal candidates will demonstrate the following qualities:

  • Bachelors degree / equivalent qualification in Computer Science / IT related subject
  • At least one year's worth of experience in a similar role is essential
  • Cisco CCNA or equivalent certification is preferable but not essential
  • Experience in a professional IT support role is preferable
  • Strong communication skills, both written and verbal
  • Ability to work well under pressure and multi task
  • A team player but can work well on own initiative
  • Personable, enthusiastic and positive

Experience in:

  • Windows and OS X desktop OSs;
  • Commissioning new equipment and cabling;
  • Decommissioning of redundant equipment and cabling;
  • Installation/implementation of various rack based equipment;
  • Cisco networking hardware and basic configuration;

Knowledge of:

  • Cisco switching and routing;
  • OSI model;
  • IT infrastructures and cabling standards;
  • Installation, configuration and support of local desktops and centralised IT resources;
  • Anti-virus, anti-spyware and protection against malware;
  • Backup and recovery technology;
  • Linux is desirable but not essential;
  • Monitoring Platforms and SNMP is preferable but not essential;
  • Proxy server configuration and maintenance (IPFire experience or similar is preferable) is preferable but not essential;
  • Cisco CME is preferable but not essential.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

IT Support Administrator

£18,000 - £19,000 per annum
Near to Nottingham City Centre

Our client is seeking a hardworking and self-motviated individual to join their friendly and growing team as an IT Support Administrator.

Key Responsibilities:

  • Provision of intermediate local IT support of all desktop systems and laptops, including hardware, software and peripherals
  • Maintenance of networked facilities including file servers, shared resources and printers;
  • Maintaining inventory lists of all equipment
  • Set up and installation of new computer systems and phones
  • Monitoring and control the use of software licenses within the business
  • Management of external IT support and adapting the current infrastructure to suit changes within the business on an ongoing basis;
  • Keep secure central records of all accounts and passwords
  • Diagnosing and resolving technical issues
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Installing and ensuring antivirus to all desktops and laptops
  • Completing user equipment moves including phones
  • Creating purchase requisitions for IT hardware/software

Skills / Attributes
The ideal candidates will demonstrate the following qualities:

  • Bachelors degree / equivalent qualification in Computer Science / IT related subject
  • At least one year's worth of experience in a similar role is essential
  • Cisco CCNA or equivalent certification is preferable but not essential
  • Experience in a professional IT support role is preferable
  • Strong communication skills, both written and verbal
  • Ability to work well under pressure and multi task
  • A team player but can work well on own initiative
  • Personable, enthusiastic and positive

Experience in:

  • Windows and OS X desktop OSs;
  • Commissioning new equipment and cabling;
  • Decommissioning of redundant equipment and cabling;
  • Installation/implementation of various rack based equipment;
  • Cisco networking hardware and basic configuration;

Knowledge of:

  • Cisco switching and routing;
  • OSI model;
  • IT infrastructures and cabling standards;
  • Installation, configuration and support of local desktops and centralised IT resources;
  • Anti-virus, anti-spyware and protection against malware;
  • Backup and recovery technology;
  • Linux is desirable but not essential;
  • Monitoring Platforms and SNMP is preferable but not essential;
  • Proxy server configuration and maintenance (IPFire experience or similar is preferable) is preferable but not essential;
  • Cisco CME is preferable but not essential.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

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