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Customer Service Advisor

Job Title: Customer Service Advisor

Location: NG2 Business Park, Nottingham

Hours: Full time Monday – Friday, 9am – 5pm

Salary: £8.00 per hour

Start: ASAP

Duration: 6 weeks  

 

We are currently recruiting for 3 Customer Service Advisors for our client based on the NG2 Business Park to help with a specific project.

Key Responsibilities

  • Deal directly with customers either by telephone or electronically
  • Answer the telephone in a timely manner
  • Take and input orders accurately providing all necessary stock, delivery and product information about the customer’s account
  • Respond promptly to customer enquires; this could be via email, on the phone or returning voice mails
  • Communicate and coordinate with internal departments
  • Go above and beyond the customers’ expectations to resolve any issues in a timely manner

Skills, Attributes & Experience

  • Previous experience is NOT essential
  • Be able to stay calm and not become impatient with customer
  • Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well
  • Excellent listening skills
  • Be adaptable and be able to take initiative
  • Excellent communication skills, including a clear, confident speaking voice
  • Ability to build a rapport with customers

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.


Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Graduate)

 Are you Graduate seeking temporary work whilst you await that first step on to your career ladder!

Job Title: Administrator

Location: Various locations around Nottingham and Pride Park

Hours: Various shifts including weekends

Hourly Rate: £7.50+ per hour

For those of you who have graduated, or if your graduation is creeping up, a lot of you may be posing the question of where to go next…. Well look no further we are here to help! We have various office based Temporary opportunities that could keep you busy whilst looking for the next step on your preferred career path.

We recruit within various disciplines including Sales and Marketing, Logistics and Supply Chain, Accountancy and Finance, Human Resources and PA and Secretarial for companies throughout Nottinghamshire.


Person specification:

  • Excellent computer skills (Microsoft Word, Excel etc)
  • Confident communication skills
  • Flexible and adaptable to meet business needs
  • Self-motivation and the ability to work on own initiative
  • Team player but ability to use own initiative

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

 Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £7.50 per hour

Start: ASAP

Duration: Temporary ongoing, with the opportunity for a permanent contract

Responsible for:

  • Answering customer emails
  • Dealing with telephone queries
  • Answering incoming telephone calls
  • Route planning for deliveries
  • Photocopying
  • Filling
  • Faxing
  • Data input

Person specification:

 

  • You will possess a positive, personable character – able to get on with work on your own
  • You will have exceptional customer service and communication skills
  • You will be enjoy working in a fast paced and ever changing environment

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Service Advisor (Call Centre)

 £14,664 - £15,600 per annum: with uncapped but typically £200 a month bonus once up and running
(From the 1st April 2018, this will increase to £16,286 with the rise of minimum wage)

Stapleford

Our client is seeking a focused, enthusiastic and sales driven individual to join their Customer Service Team, supporting their outbound telephone service in bookings and reminders. THERE IS NO COLD CALLING IN THIS ROLE!

An immediate start is desirable. The successful candidate must be able to work 40 hours per week between 9am to 7pm Monday to Friday following 2 shifts, either 9am - 6pm or 10am - 7pm on a weekly rotation.

Key Responsibilities:

  • Proactively contact customers with the aim to book service appointments
  • Upselling at every opportunity
  • Providing a high level of customer care
  • Work towards targets
  • Liaising with colleagues from different branches tor resolve queries, complaints and gain information
  • Follow processes and protocols

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Customer Service experience (from any industry / background)
  • Good standard of education
  • Target driven and sales orientated
  • Ability to work well within a team as well as on their own initiative
  • Attention to detail
  • Confident and professional telephone manner
  • Resilient, calm in high pressured situations
  • Customer focused, willingness to go the extra mile
  • The drive to succeed
  • Bright, personable, positive and friendly!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service - Finnish Speaking

£20,000 - £25,000 per annum, Bingham

** Due to location, access to a car is essential **

Our client is seeking a native Finnish Speaking Customer Service Advisor to join their team in an extremely busy technical sales environment, providing the very bust customer support to their client base in the Nordic countries.

Key Responsibilities:

  • Proactive and reactive telephone support to their customer base in Finland, Sweden, Norway and Denmark
  • Customer relationship management
  • Processing sales orders
  • Sales order forecasting and preparation of sales and customer reports
  • Preparation and renewal of Service Contracts
  • Lead generation
  • Ensure the team are up to date with customer status and any issues

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Must be able to speak fluent Finnish
  • Work well as part of a team
  • Clear and concise communication skills
  • Friendly, engaging and professional telephone manner
  • Confident and calm demeanour, ability to deal with all types of people and situations
  • Solutions focused, good support and problem solving skills
  • Accuracy and attention to detail
  • Strong with IT, well numerate, good typing and grammatical skills
  • Positive attitude and a team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

After Sales Customer Service

£9.15 per hour or £17,842 per annum
Colwick

Our client is seeking a personable individual to provide outstanding customer service to our clients, helping them with any queries they may have after they have placed their order.

Key responsibilities:

  • Dealing with incoming and outbound telephone enquiries from customers in a team environment in line with department KPI’s and individual IPM’s
  • Liaising with Field Sales Advisors and Field Sales Managers to organise Service Calls to customer homes
  • Liaising with various internal departments to investigate and resolve customer order issues through to a satisfactory conclusion
  • Liaising and processing third party repair requests to customer homes
  • Logging and maintaining customer issues through Customer Management Database
  • Negotiating and organising compensation, credit refunds and discounts with the customer
  • Responding to customer emails, faxes and letters in a timely manner

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a Customer Service or retail background is essential (minimum 12 months)
  • Excellent telephone manner with a calm and professional demeanour and with experience of dealing with all types of customer issues/complaints
  • Customer focused, keen to go the extra mile
  • Ability to manage multiple tasks and a heavy workload
  • Strong communication and listening skills
  • IT literate
  • Flexible, decisive and a team player
  • A warm, positive and outgoing individual

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

IT 1st line Support Executive

£17,000 - £20,000 per annum 
Nottingham City Centre

Our client are seeking outgoing, hardworking and self-motivated individuals to join the technical support team of a forward thinking company, providing 1st Line Support to their client base.

Key Responsibilities:

  • 1st line IT support
  • Provide full IT suite support through phones, tickets and web chat.
  • Delivering great customer service
  • Work towards targets

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience is desirable
  • A team-player to achieve collective goals
  • Knowledge of the web and good with IT
  • An interest and passion for technology
  • Ability to problem solve and think on their feet
  • Technically minded
  • Great interpersonal and communications skills
  • Able to build rapport with clients
  • Enjoys a fun and friendly working environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Italian Speaking Customer Service

£18,500 - £19,500 per annum, Nottingham

Our client is seeking a Italian Speaking Customer Service specialist to join their small, friendly & professional team. You will be responsible for all aspects of customer facing administration to ensure that customer requirements are fulfilled.

Key Responsibilities:

  • Taking incoming calls from Customers and Sales Reps based in Italy
  • Inputting sales orders to despatch and invoice
  • Building relationships with key accounts
  • Promoting products
  • Liaise effectively with all levels of management
  • Maintain detailed knowledge of current Company products
  • Good knowledge of key accounts in the Italian market
  • Attending trade shows

Skills / Attributes / Experience
The ideal candidate should demonstrate the following qualities:

  • Previous experience in customer service
  • Fluent in Italian / native language
  • A good standard of literacy and numeracy skills
  • IT literate with proficiency in Excel
  • An excellent and professional telephone manner
  • Enthusiastic and flexible
  • Personable, friendly and an excellent communicator

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator

£13,000 - £15,000 per annum
Near to Nottingham City Centre

Our client is seeking an efficient and self-motivated individual to provide frontline admin support for the existing Post-Order, Customer Service Team. Processing customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.

Key Responsibilities:

  • Answering incoming calls to the office and forwarding calls
  • General office duties such as visitor reception, administration and filing
  • Checking Manufacturers acknowledgments.
  • Giving delivery notification to Customers.
  • Create and update orders and delivery requests
  • Develop and maintain good and effective working relationships between customers, suppliers and sales staff
  • Support the sales teams in their objectives
  • Ensure prompt action and progress of queries received from customers, suppliers and sales staff.
  • Monitor customer credit status
  • Notify stock availability concerns to sites and sales staff.
  • Prepare and issue quotes to customers as requested.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a customer focused role
  • Adaptable and a quick learner
  • Experience within a fast-paced office
  • Professional and confident telephone manner
  • Strong organisation, time management and prioritization skills
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Attention to detail, able to work accurately and in a timely manner
  • IT literate
  • Personable, friendly and a team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service - Immediate Starts Available!

Any background considered including Hospitality, Bar, Hairdressing etc. You just need great customer service skills.

7.50 per hour, Nottingham City Centre
Immediate Starts! Temp to Perm opportunities available.

Key Responsibilities:

  • Taking inbound calls from customers
  • Encourage and establish a strong rapport with customers
  • Respond to queries in a calm manner, escalating with managers where necessary
  • Create and regularly update the customer database

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Outgoing and personable, a warm and friendly personality
  • Understanding of what makes great customer service
  • Confident telephone manner, good conversational skills
  • Calm and polite demeanour, ability to deal with all types of individuals
  • Attention to detail
  • Good with IT
  • Proactive, positive and flexible attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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