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Customer Service Advisor

Job Title: Customer Service Advisor

Location: NG2 Business Park, Nottingham

Hours: Full time Monday – Friday, 9am – 5pm

Salary: £8.00 per hour

Start: ASAP

Duration: 6 weeks  

 

We are currently recruiting for 3 Customer Service Advisors for our client based on the NG2 Business Park to help with a specific project.

Key Responsibilities

  • Deal directly with customers either by telephone or electronically
  • Answer the telephone in a timely manner
  • Take and input orders accurately providing all necessary stock, delivery and product information about the customer’s account
  • Respond promptly to customer enquires; this could be via email, on the phone or returning voice mails
  • Communicate and coordinate with internal departments
  • Go above and beyond the customers’ expectations to resolve any issues in a timely manner

Skills, Attributes & Experience

  • Previous experience is NOT essential
  • Be able to stay calm and not become impatient with customer
  • Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well
  • Excellent listening skills
  • Be adaptable and be able to take initiative
  • Excellent communication skills, including a clear, confident speaking voice
  • Ability to build a rapport with customers

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.


Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Graduate)

 Are you Graduate seeking temporary work whilst you await that first step on to your career ladder!

Job Title: Administrator

Location: Various locations around Nottingham and Pride Park

Hours: Various shifts including weekends

Hourly Rate: £7.50+ per hour

For those of you who have graduated, or if your graduation is creeping up, a lot of you may be posing the question of where to go next…. Well look no further we are here to help! We have various office based Temporary opportunities that could keep you busy whilst looking for the next step on your preferred career path.

We recruit within various disciplines including Sales and Marketing, Logistics and Supply Chain, Accountancy and Finance, Human Resources and PA and Secretarial for companies throughout Nottinghamshire.


Person specification:

  • Excellent computer skills (Microsoft Word, Excel etc)
  • Confident communication skills
  • Flexible and adaptable to meet business needs
  • Self-motivation and the ability to work on own initiative
  • Team player but ability to use own initiative

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

 Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £7.50 per hour

Start: ASAP

Duration: Temporary ongoing, with the opportunity for a permanent contract

Responsible for:

  • Answering customer emails
  • Dealing with telephone queries
  • Answering incoming telephone calls
  • Route planning for deliveries
  • Photocopying
  • Filling
  • Faxing
  • Data input

Person specification:

 

  • You will possess a positive, personable character – able to get on with work on your own
  • You will have exceptional customer service and communication skills
  • You will be enjoy working in a fast paced and ever changing environment

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Are you Graduate seeking temporary work whilst you await that first step on to your career ladder!

Job Title: Various office based roles 

Location: Various locations around Nottingham and Pride Park

Hours:  Various shifts including weekends 

Hourly Rate: Vary between £7.83 -£9.50 per hour  

For those of you who have graduated, or if your graduation is creeping up, a lot of you may be posing the question of where to go next…. Well look no further we are here to help! We have various office based Temporary opportunities that could keep you busy whilst looking for the next step on your preferred career path.

We recruit within various disciplines including Sales and Marketing, Logistics and Supply Chain, Accountancy and Finance, Human Resources and PA and Secretarial for companies throughout Nottinghamshire.

Person specification:

  • Excellent computer skills (Microsoft Word, Excel etc)
  • Confident communication skills
  • Flexible and adaptable to meet business needs
  • Self-motivation and the ability to work on own initiative
  • Team player but ability to use own initiative

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

Location: Eastwood

Salary: £8.00 per hour

Hours: Full time Monday-Friday 9am- 5pm

Duration: 12 Weeks

Start: ASAP

Your Key Responsibilities:

  • Chase up missing information and keep the database up to date
  • Maintain client files, ensuring accuracy and confidentiality is maintained at all times
  • Answering the telephone
  • Maintaining and updating all information on customer accounts
  • General administration

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Outgoing
  • Previous customer service experience
  • Admin experience
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

French Speaking Customer Service

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Manage incoming phone calls from clients and sales personnel in a professional manner
  • Direct the concise input of orders in Sage to despatch and invoice point
  • Manage key accounts both in the French Independent and French Chain markets
  • Issue professional and concise response to general queries via e-mail
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
  • Create and manipulate back order and sales reports in excel format
  • Liaise effectively with all levels of management both in UK and Europe
  • Elevate potential non-standard/large complex issues to the French Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised
  • Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

German Speaking Customer Service Administrator

Our client, an international market leader and household name, are seeking to appoint highly-efficient, decisive and flexible individual with experience in Customer Service/ Sales Administration and/or Export to their highly-respected team!
You will be an integral part of the ever-moving machinery of the business, managing and reviewing a seasonal orderbook per customer, delivered with focus on customer journey and experience.

MUST BE FLUENT IN SPOKEN GERMAN

Hours: Monday - Friday 8:30am-5pm OR 9:00am-5:30pm (36.5 Hours)

Salary: £20,000 per annum

Your Key Responsibilities:

  • Order placement and deliver against customer orderbook
  • Organising, tracking and satisfying in season order requests
    (This will be the main bulk of the role)

     
  • Stock allocation and logistics
  • Process cancellations, credits, debits, return of non-faulty goods, VAS and DC requirements
  • Export documentation and compliance for global logistics
  • Order management and administration of business processes related to orders for good services
  • Managing the key activities and action involved in processing an order to the satisfaction of the customer
  • Provide updated sales and order book information, a record of customer returns, debits and credits and general and order processing activity
  • Making and communicating the necessary changes made to customers order book in line with the business and customers’ requirements
  • Identify potential problems and solutions required to manage customers 'on time in full’
  • Working cross functionally with the merchending and shipping team to manage and aspect of delivering direct delivery export to market if required
  • Produce regular Data analysis on order book and supply chain using internal and external sources
  • Ability to interrogate and source information from SAP

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • High level of Excel usage (formulaic)
  • Fluent in spoken German
  • Previous experience in customer service/ account management/ sales environment is ESSENTIAL
  • Attention to detail
  • Reporting and analytical skills
  • Decision maker
  • A problem solver
  • Flexible
  • Understands value-add and can apply knowledge
  • Previous experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
  • Experience of interpreting large amounts of data
  • Excellent verbal, written and presentation skills
  • Management experience of/exposure to Global Accounts, Multi National distributors and retailers
  • Knowledge of export procedures and documentation is DESIRABLE
  • Language preferable in need of specific roles - French speaker primary/German secondary
  • Knowledge and management of on-line retailer/distribution is desirable
  • Working knowledge of SAP or similar systems knowledge is advantageous

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Part Time Customer Service Advisor

Location: South Normanton (Near McArthur Glen)

Hours: Part Time Monday to Friday 2pm - 6pm

Duration: Temporary 

Salary: £7.85 per hour

Start : ASAP

Key Duties:

  • Taking inbound customer service calls and orders from pharmacists
  • Answering incoming calls from customers, dealing with enquiries, processing orders and handling queries
  • Processing supplier invoices
  • Inputting into a bespoke system (training given)
  • Handling the Sales invoices and the Supplier invoices
  • Ad hoc duties as required

Key Skills:

  • Previous customer service experience
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

Our client an international market leader and household name, are seeking to appoint highly-efficient, decisive and flexible individual with experience in Customer Service/ Sales Administration and/or Export to their highly-respected team!
You will be an integral part of the ever-moving machinery of the business, managing and reviewing a seasonal orderbook per customer, delivered with focus on customer journey and experience.


Hours: Monday - Friday 8:30am-5pm OR 9:00am-5:30pm (36.5 Hours)

Salary: £20,000 per annum

Your Key Responsibilities:

  • Order placement and deliver against customer orderbook
  • Organising, tracking and satisfying in season order requests
  • (This will be the main bulk of the role)
  • Stock allocation and logistics
  • Process cancellations, credits, debits, return of non-faulty goods, VAS and DC requirements
  • Export documentation and compliance for global logistics
  • Order management and administration of business processes related to orders for good services
  • Managing the key activities and action involved in processing an order to the satisfaction of the customer
  • Provide updated sales and order book information, a record of customer returns, debits and credits and general and order processing activity
  • Making and communicating the necessary changes made to customers order book in line with the business and customers’ requirements
  • Identify potential problems and solutions required to manage customers 'on time in full’
  • Working cross functionally with the merchending and shipping team to manage and aspect of delivering direct delivery export to market if required
  • Produce regular Data analysis on order book and supply chain using internal and external sources
  • Ability to interrogate and source information from SAP

    Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • High level of Excel usage (formulaic)
  • Previous experience in customer service/ account management/ sales environment is ESSENTIAL
  • Attention to detail
  • Reporting and analytical skills
  • Decision maker
  • A problem solver
  • Flexible
  • Understands value-add and can apply knowledge
  • Previous experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
  • Experience of interpreting large amounts of data
  • Excellent verbal, written and presentation skills
  • Management experience of/exposure to Global Accounts, Multi National distributors and retailers
  • Knowledge of export procedures and documentation is DESIRABLE
  • Language preferable in need of specific roles - French speaker primary/German secondary
  • Knowledge and management of on-line retailer/distribution is desirable
  • Working knowledge of SAP or similar systems knowledge is advantageous

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Membership & Events Manager

Are you a driven and organised individual with a passion for events & administration whilst delivering exceptionally high customer service? We have an fantastic opportunity to help shape membership strategy within our clients already thriving & established team.

40 hours per week - core hours 9.00am - 5.30pm, with some weekend work (approx. once every month, time in lieu given)

Key responsibility:

  • Managing all administrative aspects of membership; inputting new member's details onto the database.
  • Database management to meet GDPR requirements.
  • Responsibility for the effective running of membership services, managing, supporting the members in the answering of daily queries, via telephone & written correspondence
  • Manage the membership process, ensuring packs are processed in a timely manner and submitted to the sales team prior to collection.
  • Attend indoor and outdoor shows as well as on site events.
  • Organise on site events for members
  • Work with our marketing agency to develop marketing materials, campaigns and events for members.
  • To support our off-site events and membership adding value to membership and ensuring an exceptional member experience.
  • High standards of customer service

The ideal candidate will demonstrate the following qualities:

  • Excellent working knowledge of membership databases & CRM systems
  • Excellent interpersonal and communication skills, with proven ability in writing, reporting and presenting information
  • Smart and well-presented team player
  • Exceptional command of the English language (verbal and written)
  • Good working knowledge of Microsoft Office; Word, Excel, Outlook
  • Strong organisation of workload and responsibilities and successfully meeting priorities and deadlines, using own initiative

Desirable Skills & Experience:

  • Experience of using website CMS programs
  • Previous experience of working with a member's club or hospitality environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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