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Customer Service Advisor - Full Time and Part Time Available

Our client is looking for Customer Service advisors; you will be responsible for providing help and advice to customers & store colleagues. 

Location: Burton on Trent

Hours: Full time or part time hours available – 16 hours – 37 hours per week

Salary: £8.00 per hour 

Duration: Initially 3 months 

Key responsibilities

  • Tracking orders
  • Placing orders
  • Product enquires
  • Locating their nearest store
  • Dealing with refunds and replacements
  • Helping to resolve general queries

These enquiries may come via email, telephone, letter, social media and online chat. Therefore, the ability to multi-task, plan and prioritise your workload in order to offer the highest level of service across all of these channels is essential.

Skills, Attributes & Experience

  • Motivated and engaging 
  • Commitment to delivering first class customer satisfaction and service
  • Excellent communicator who demonstrates genuine empathy
  • Professional approach
  • A can-do attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service (Order Processor)

Due to continued growth, our Client is seeking to appoint numerous individuals with great communication skills and a positive approach to join their Customer Services Department.

The only experience required is to have previously worked within a contact centre!

**Due to the location of this client and indeed ours, we are more than happy to offer a Skype interview**

Location: 0.5 miles from Junction 27, Hucknall 4 miles, Mansfield 7 miles, Kirkby In Ashfield 3 miles, Eastwood 5 miles

Public Transport:

  • Black Cat (From Derby) Every HOUR
  • Threes (from Nottingham) From EVERY 10 Minutes

Salary: £16,000 to £18,000 per annum (dependant on experience)

Responsibilities:

  • Take inbound calls
  • Deal with all post sale queries
  • Process telephone orders
  • Process customer returns
  • Support the order input team as required
  • Respond to email and fax queries

Skills/Experience/Attributes:

  • Experience with a Customer Services Department/Contact Centre is essential
  • Able to use initiative
  • Excellent communication skills at all levels
  • Proactive manner

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

Location: Gamston

Hours: Monday-Friday 9am - 5pm

Duration: 2 months

Salary: £7.83 Per Hour

Start: ASAP

Key Duties:

  • Placing customer orders and entering these directly into our order system
  • Dealing with any delivery issues, including missing items
  • Actioning any credits or returns
  • General customer service

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Must have have telephone customer service experience
  • Able to use initiative
  • Excellent communication skills at all levels
  • Comfortable being on the telephone
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews and so there will be no need for you to travel to Nottingham to meet us

Location: South Normanton

Hours: Full Time, Monday - Friday between 9am - 6pm

Duration: Temporary ongoing

Salary: £7.85 per hour

Start: ASAP

Key Duties:

  • Answering inbound calls
  • Dealing with enquiries and handling queries
  • Processing orders
  • Inputting into a bespoke system (training given)
  • Ad hoc duties as required

Key Skills:

  • Previous customer service experience
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Nottingham Audi - Outbound Customer Service Advisor - 7 Permanent Positions - NO Cold Calling!

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group, are looking for outstanding customer service candidates to join their team. Are you outgoing and motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

** 8 PERMANENT POSITIONS AVAILABLE **

Location: Lenton, Nottingham

Hours: Monday - Friday between the hours of 8am-6pm; 1 in 3 weekends hours between 9am-6pm

Salary: £15,600 (+ commission - OTE £18,000) Increasing to £16,100 after 6 months and £17,100 after 12 months.

Bonuses and Incentives:

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus , After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Key Responsibilities:

  • Provide outbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Export Customer Service - French Speaking

Our Client is seeking to appoint a customer focused, French speaking individual to achieve first class standards of customer service whilst retaining and expanding the overseas customer and consumer base. You will possess outstanding attention to detail with a background of both customer service and order processing.

Location: Long Eaton

Salary: £21,642 per annum

Key Responsibilities:

  • Managing orders from overseas Distributors and Retailers
  • Assist customers with the process from order to delivery
  • Develop relationships with strategic customers and commercial representatives
  • Support teams who manage orders
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Receive incoming international telephone calls and e-mail communications from clients and sales personnel

Skills/Attributes/Experience:

  • Fluency in spoken French
  • Customer Service experience
  • An ability to work under pressure and to deadlines
  • Excellent attention to detail
  • Previous experience of processing orders through to despatch

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your applicationwith no further communication.

Are you a school leaver seeking temporary work before your first steps onto your career ladder?

For those of you who have just finished college or A-levels, a lot of you may be posing the question of where to go next…. Well look no further we are here to help! We have various office based Temporary opportunities that could keep you busy whilst looking for the next step on your preferred career path.

Job Title: Various office based roles

Location: Various locations around Nottingham and Pride Park

Hours: Various shifts including weekends

Hourly Rate: Vary between £7.83 -£9.50 per hour

Person specification:

  • Excellent computer skills (Microsoft Word, Excel etc)
  • Confident communication skills
  • Flexible and adaptable to meet business needs
  • Self-motivation and the ability to work on own initiative
  • Team player but ability to use own initiative

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor x10 Positions Available

*** IMMEDIATE START ***

BRAND NEW OFFICE, WONDERFUL WORKING ENVIRONMENT!! WE LOVE THIS CLIENT AND WE ARE SURE YOU WILL TOO! Our client is looking for x10 friendly and enthusiastic Customer Service Advisors to join their busy and energetic team.

Location: Lenton, Queens Drive Industrial Estate

Salary: £7.83 per hour whilst temping, £17,500 when Permanent

Hours: Full time Monday-Friday & 1 in 3 weekends with time off in the week.

Duration:Temporary leading to Permanent

Start: ASAP

Your Key Responsibilities:

  • Responding to inbound call
  • Providing an excellent customer service
  • Dealing with customer queries and complaints
  • Processing orders
  • Responding to email queries

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service
  • Warm and friendly nature
  • IT Literate
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

New Client Liaison (Mortgage)

Our Client is seeking to appoint a highly motivated individual to join their team intalking to potential customers who are seeking a re-mortgage and the services that may be of interest to them. You will be the first point of contact for customers and must have an excellent telephone manner and organised approach in order to arrange bookings with a qualified Mortgage Advisor.

Location: Pride Park, Derby

Salary: £18,000 per annum with OTE of £25,000 - £35,000 per annum

Hours:Mon- Thurs, 12 midday to 8pm and Friday 11am to 7pm.

One compulsory Saturday in the month (10am to 12:30pm)

Responsibilities:

  • Speaking with potential customers who are seeking a re-mortgage after they have requested a call back
  • Establishing financial facts with customers ensuring they meet the criteria to progress with an application
  • Arranging appointments for Mortgage Advisor's
  • General Outbound customer service duties

Skills/Attributes/Experience:

  • Any level of Customer Service based experience considered
  • Excellent telephone manner
  • Tenacious individual
  • High level of motivation and determination
  • Target driven, or comfortable working in a target based environment
  • Outbound calling and previous sales experience would be an advantage.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

French Speaking Customer Service

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Manage incoming phone calls from clients and sales personnel in a professional manner
  • Direct the concise input of orders in Sage to despatch and invoice point
  • Manage key accounts both in the French Independent and French Chain markets
  • Issue professional and concise response to general queries via e-mail
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
  • Create and manipulate back order and sales reports in excel format
  • Liaise effectively with all levels of management both in UK and Europe
  • Elevate potential non-standard/large complex issues to the French Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised
  • Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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