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French Speaking Customer Service

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Manage incoming phone calls from clients and sales personnel in a professional manner
  • Direct the concise input of orders in Sage to despatch and invoice point
  • Manage key accounts both in the French Independent and French Chain markets
  • Issue professional and concise response to general queries via e-mail
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
  • Create and manipulate back order and sales reports in excel format
  • Liaise effectively with all levels of management both in UK and Europe
  • Elevate potential non-standard/large complex issues to the French Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised
  • Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

German Speaking Customer Service Administrator

Our client, an international market leader and household name, are seeking to appoint highly-efficient, decisive and flexible individual with experience in Customer Service/ Sales Administration and/or Export to their highly-respected team!
You will be an integral part of the ever-moving machinery of the business, managing and reviewing a seasonal orderbook per customer, delivered with focus on customer journey and experience.

MUST BE FLUENT IN SPOKEN GERMAN

Hours: Monday - Friday 8:30am-5pm OR 9:00am-5:30pm (36.5 Hours)

Salary: £20,000 per annum

Your Key Responsibilities:

  • Order placement and deliver against customer orderbook
  • Organising, tracking and satisfying in season order requests
    (This will be the main bulk of the role)

     
  • Stock allocation and logistics
  • Process cancellations, credits, debits, return of non-faulty goods, VAS and DC requirements
  • Export documentation and compliance for global logistics
  • Order management and administration of business processes related to orders for good services
  • Managing the key activities and action involved in processing an order to the satisfaction of the customer
  • Provide updated sales and order book information, a record of customer returns, debits and credits and general and order processing activity
  • Making and communicating the necessary changes made to customers order book in line with the business and customers’ requirements
  • Identify potential problems and solutions required to manage customers 'on time in full’
  • Working cross functionally with the merchending and shipping team to manage and aspect of delivering direct delivery export to market if required
  • Produce regular Data analysis on order book and supply chain using internal and external sources
  • Ability to interrogate and source information from SAP

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • High level of Excel usage (formulaic)
  • Fluent in spoken German
  • Previous experience in customer service/ account management/ sales environment is ESSENTIAL
  • Attention to detail
  • Reporting and analytical skills
  • Decision maker
  • A problem solver
  • Flexible
  • Understands value-add and can apply knowledge
  • Previous experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
  • Experience of interpreting large amounts of data
  • Excellent verbal, written and presentation skills
  • Management experience of/exposure to Global Accounts, Multi National distributors and retailers
  • Knowledge of export procedures and documentation is DESIRABLE
  • Language preferable in need of specific roles - French speaker primary/German secondary
  • Knowledge and management of on-line retailer/distribution is desirable
  • Working knowledge of SAP or similar systems knowledge is advantageous

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

Our client an international market leader and household name, are seeking to appoint highly-efficient, decisive and flexible individual with experience in Customer Service/ Sales Administration and/or Export to their highly-respected team!
You will be an integral part of the ever-moving machinery of the business, managing and reviewing a seasonal orderbook per customer, delivered with focus on customer journey and experience.


Hours: Monday - Friday 8:30am-5pm OR 9:00am-5:30pm (36.5 Hours)

Salary: £20,000 per annum

Your Key Responsibilities:

  • Order placement and deliver against customer orderbook
  • Organising, tracking and satisfying in season order requests
  • (This will be the main bulk of the role)
  • Stock allocation and logistics
  • Process cancellations, credits, debits, return of non-faulty goods, VAS and DC requirements
  • Export documentation and compliance for global logistics
  • Order management and administration of business processes related to orders for good services
  • Managing the key activities and action involved in processing an order to the satisfaction of the customer
  • Provide updated sales and order book information, a record of customer returns, debits and credits and general and order processing activity
  • Making and communicating the necessary changes made to customers order book in line with the business and customers’ requirements
  • Identify potential problems and solutions required to manage customers 'on time in full’
  • Working cross functionally with the merchending and shipping team to manage and aspect of delivering direct delivery export to market if required
  • Produce regular Data analysis on order book and supply chain using internal and external sources
  • Ability to interrogate and source information from SAP

    Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • High level of Excel usage (formulaic)
  • Previous experience in customer service/ account management/ sales environment is ESSENTIAL
  • Attention to detail
  • Reporting and analytical skills
  • Decision maker
  • A problem solver
  • Flexible
  • Understands value-add and can apply knowledge
  • Previous experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
  • Experience of interpreting large amounts of data
  • Excellent verbal, written and presentation skills
  • Management experience of/exposure to Global Accounts, Multi National distributors and retailers
  • Knowledge of export procedures and documentation is DESIRABLE
  • Language preferable in need of specific roles - French speaker primary/German secondary
  • Knowledge and management of on-line retailer/distribution is desirable
  • Working knowledge of SAP or similar systems knowledge is advantageous

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Membership & Events Manager

Are you a driven and organised individual with a passion for events & administration whilst delivering exceptionally high customer service? We have an fantastic opportunity to help shape membership strategy within our clients already thriving & established team.

40 hours per week - core hours 9.00am - 5.30pm, with some weekend work (approx. once every month, time in lieu given)

Key responsibility:

  • Managing all administrative aspects of membership; inputting new member's details onto the database.
  • Database management to meet GDPR requirements.
  • Responsibility for the effective running of membership services, managing, supporting the members in the answering of daily queries, via telephone & written correspondence
  • Manage the membership process, ensuring packs are processed in a timely manner and submitted to the sales team prior to collection.
  • Attend indoor and outdoor shows as well as on site events.
  • Organise on site events for members
  • Work with our marketing agency to develop marketing materials, campaigns and events for members.
  • To support our off-site events and membership adding value to membership and ensuring an exceptional member experience.
  • High standards of customer service

The ideal candidate will demonstrate the following qualities:

  • Excellent working knowledge of membership databases & CRM systems
  • Excellent interpersonal and communication skills, with proven ability in writing, reporting and presenting information
  • Smart and well-presented team player
  • Exceptional command of the English language (verbal and written)
  • Good working knowledge of Microsoft Office; Word, Excel, Outlook
  • Strong organisation of workload and responsibilities and successfully meeting priorities and deadlines, using own initiative

Desirable Skills & Experience:

  • Experience of using website CMS programs
  • Previous experience of working with a member's club or hospitality environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

Our client is seeking to appoint an energised, enthusiastic and motivated Customer Service Administrator to join their Export & Distribution department!
If you have experience in Customer Services and are looking for an exciting change, this is a fantastic opportunity to contribute to a friendly and professional team!

Location: Nottingham

Salary: £18,000 - £19,000 per annum

Key Responsibilities:

  • Receive incoming international telephone calls and e-mail communications from clients and sales personnel
  • Concise input of orders in Sage to despatch and invoice point
  • Create commercial invoices and export documentation
  • Ensure comprehensive record keeping, both electronic and hard copy in accordance with company policies
  • Monitor and document department KPI’s set by the Customer Service Team
  • Maintain detailed knowledge of current Company products to ensure a confident image is received by client
  • Develop relationships with strategic customers and commercial representatives
  • Negotiation of freight couriers to ensure best shipping methods and prices are met

Skills / Experience / Attributes

The ideal candidate should demonstrate the following qualities:

  • 2 year customer service experience
  • Good literacy and numeracy
  • IT skills - MS Office, Excel essential
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self motivated and organised

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Part Time Customer Service - Nottingham City Centre

***6 Positions Available***

Any background considered including Students, Bar, Hospitality, Hairdressing etc. You just need great customer service skills!

Location - Nottingham City Centre

Salary - £7.83ph £100 bonus when you complete 8 weeks

Hours - Part Time 20-30 hours - FLEXIBLE working hours

Duration: Temporary ongoing potentially leading to Permanent

Key Responsibilities:

  • Taking inbound calls from customers
  • Encourage and establish a strong rapport with customers
  • Respond to queries in a calm manner, communicating with managers where necessary
  • Create and regularly update the customer database

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Outgoing and personable, a warm and friendly personality
  • Understanding of what makes great customer service
  • Confident telephone manner, good conversational skills
  • Calm and polite demeanour, ability to deal with all types of individuals
  • Attention to detail
  • Good with IT
  • Proactive, positive and flexible attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

***6 POSITIONS AVAILABLE***

Any background considered including Hospitality, Bar, Hairdressing etc. You just need great customer service skills!

Location - Nottingham City Centre

Salary - £7.83ph £100 bonus when you complete 8 weeks

Hours - Full time hours between 7.30 - 17.30 SATURDAY INCLUDED BUT 1 DAY OFF IN THE WEEK

Duration: Temporary ongoing potentially leading to Permanent

Key Responsibilities:

  • Taking inbound calls from customers
  • Encourage and establish a strong rapport with customers
  • Respond to queries in a calm manner, communicating with managers where necessary
  • Create and regularly update the customer database

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Outgoing and personable, a warm and friendly personality
  • Understanding of what makes great customer service
  • Confident telephone manner, good conversational skills
  • Calm and polite demeanour, ability to deal with all types of individuals
  • Attention to detail
  • Good with IT
  • Proactive, positive and flexible attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor- Nottingham Audi

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Location: Lenton, Nottingham

Hours: Monday - Saturday, between the hours of 8am-6pm

Salary: £16,640 (will increase with length of service) 

Bonuses and Incentives :

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus , After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Your Key Responsibilities:

  • Provide inbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Answer all inbound calls in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

Location: South Normanton, close to the McArthur Glen Designer outlet

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews and so there will be no need for you to travel to Nottingham to meet us

Hours: Monday to Friday between the hours of 8.30am - 6.30pm

Salary: £7.85 per hour

Start: ASAP

Duration: Temporary leading to Permanent

Job Purpose:

Reporting into the office manager you will be responsible for liaising with customers looking to place orders, dealing with queries, processing orders,

Key Duties:

  • Taking in inbound customer service calls or orders from pharmacists.
  • Administration
  • Processing supplier invoices
  • Inputting into a bespoke system (training given) - this creates the invoices - then processing the supplier invoices
  • You will be handling the Sales invoices and the Supplier invoices, cross referencing the information against that on Excel spreadsheets
  • High levels of attention to detail
  • Working in the customer services department so they must have excellent communication skills - able to liaise with customers over the telephone
  • Answering incoming calls from customers, dealing with enquiries, processing orders, handling queries
  • Must be comfortable being on the telephone

Key Skills:

  • The skills needed include good customer service skills, excellent data entry skills with high level of accuracy and attention to detail. You will have excellent listening skills and be flexible and organised. You will demonstrate the ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Location: Lenton, Nottingham

Hours: Monday - Saturday, between the hours of 8am-6pm

Salary: £8.00 per hour - Permanent Salary £16,640 (will increase with length of service) 

Bonuses and Incentives :

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus , After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Your Key Responsibilities:

  • Provide inbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Answer all inbound calls in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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