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Customer Service Advisor - 12 Month FTC

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

£18,771 per annum (+ 7.5% annual bonus)

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Responsibilities:

  • Processing customer orders coming in via telephone, e-mail
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed time-scales
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
  • External communication with customers and suppliers, negotiating and building relationships
  • Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 3 Positions Available!

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, are seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care!

Location: East Leake, South Nottingham. Easily accessible from: Loughborough, Clifton, West Bridgford, Ruddington, Edwalton & Leicester!

£18,771 per annum (+ 7.5% annual bonus)

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Responsibilities:

  • Processing customer orders coming in via telephone, e-mail
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed time-scales
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available
  • External communication with customers and suppliers, negotiating and building relationships
  • Pro actively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role

Skills/Experience/Attributes:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Coordinator

BRAND NEW OFFICE, GREAT TEAM ATMOSPHERE AND A WONDERFUL WORKING ENVIRONMENT!!

Location: Lenton, Queens Drive Industrial Estate

Duration: Temporary leading to Permanent

Salary: £7.83 per hour whilst temping, £8.41 per hour when Permanent

Hours: Full time Monday-Friday 40 hours a week + 1 in 3 weekends with time off in the week

Your Key Responsibilities:

  • Responding to inbound calls
  • Providing an excellent customer service
  • Dealing with customer queries
  • Processing orders
  • Responding to email queries

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service
  • Warm and friendly nature
  • IT Literate
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

Our client is looking for Customer Service advisors; you will be responsible for providing help and advice to customers & store colleagues.

Location: Burton-on-Trent

Hours: Full time 37 hours per week

Salary: £8.00 per hour

Duration: Temporary 

Key responsibilities

  • Dealing with inbound calls
  • Tracking orders
  • Placing customer orders
  • Dealing with product enquires
  • Dealing with refunds and replacements
  • Helping to resolve general queries

Skills, Attributes & Experience

  • Motivated and engaging
  • Commitment to delivering first class customer satisfaction and service
  • Excellent communicator who demonstrates genuine empathy
  • Professional approach
  • A can-do attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Coordinator

This role is a great opportunity to be part of a busy working environment and expand your experience in customer service.

Location: South Normanton

Hours: Full Time, Monday - Friday between 9am - 6pm

Duration: Temporary ongoing

Salary: £7.85 per hour

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews so there will be no need for you to travel to Nottingham to meet us.

Key Duties:

  • Answering inbound calls
  • Taking customer orders
  • Processing orders
  • Inputting data into a bespoke system (training given)
  • Dealing with enquiries 

Key Skills:

  • Previous customer service experience  
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Part Time Customer Service Coordinator

***4 Positions Available***

BRAND NEW OFFICE, GREAT TEAM ATMOSPHERE AND A WONDERFUL WORKING ENVIRONMENT!!

Location: Lenton, Queens Drive Industrial Estate

Duration: Temporary leading to Permanent

Salary: £7.83 per hour whilst temping, £8.41 per hour when Permanent

Hours: Part Time, Monday - Friday 4pm - 8pm

Your Key Responsibilities:

  • Responding to inbound calls
  • Providing an excellent customer service
  • Dealing with customer queries
  • Processing orders
  • Responding to email queries

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service
  • Warm and friendly nature
  • IT Literate
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Orders Coordinator

BRAND NEW OFFICE, GREAT TEAM ATMOSPHERE AND A WONDERFUL WORKING ENVIRONMENT!!

Location: Lenton, Queens Drive Industrial Estate

Duration: Temporary leading to Permanent

Salary: £7.83 per hour whilst temping, £8.41 per hour when Permanent

Hours: Full time Monday-Friday 40 hours a week  & 1 in 3 weekends with time off in the week.

Your Key Responsibilities:

  • Responding to inbound calls
  • Providing an excellent customer service
  • Dealing with customer queries
  • Processing orders
  • Responding to email queries

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service
  • Warm and friendly nature
  • IT Literate
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor (Outbound) - Nottingham Audi - 2 Permanent Positions Available!

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?!

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Location: Lenton, Nottingham

Hours:Monday - Friday between the hours of 8am-6pm; 1 in 3 weekends hours between 9am-6pm

Salary:£15,600 (+ commission OTE £18,000)

Bonuses and Incentives :

  • Attendance Bonus - Year End,Zero absence in 12 months -£250
  • Retention Bonus ,After 2 years’ service -£750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Key Responsibilities:

  • Provide outbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department

Skills/Experience/Attributes:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor x10 Positions Available

*** IMMEDIATE START ***

BRAND NEW OFFICE, WONDERFUL WORKING ENVIRONMENT!! WE LOVE THIS CLIENT AND WE ARE SURE YOU WILL TOO! Our client is looking for x10 friendly and enthusiastic Customer Service Advisors to join their busy and energetic team.

Location: Lenton, Queens Drive Industrial Estate

Salary: £7.83 per hour whilst temping, £17,500 when Permanent

Hours: Full time Monday-Friday & 1 in 3 weekends with time off in the week.

Duration:Temporary leading to Permanent

Your Key Responsibilities:

  • Responding to inbound call
  • Providing an excellent customer service
  • Dealing with customer queries and complaints
  • Processing orders
  • Responding to email queries

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service
  • Warm and friendly nature
  • IT Literate
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Business Support Administrator - FTC 15 Months

Our client is seeking to appoint a warm, capable Business Support Administartor to be the primary contact for customers, with a flare and passion for the design industry and customer service! You will immerse yourself in the role and retain product information, whilst playing a pivotal part in the success of the office through providing outstanding support!

Location: Arnold, Nottinghamshire

Salary: £25,000 - £26,000 per annum

Responsibilities:

  • Customer service duties, assisting with product queries, preparing quotations and ensuring customer satisfaction
  • Order processing via Sage Accounts, responsible for issuing accurate & timely invoices, chasing debtors, producing reports
  • Book-keeping, credit control, general admin duties for the whole company
  • National and international courier logistics
  • Liaising with production to ensure deadlines are met, and orders are fulfilled
  • Analysis of designer timesheets to ensure accurate billing of design fees to clients
  • Any relevant duties to keep the office running smoothly and efficiently

Skills/Attributes/Experience:

  • Knowledge of Sage Line 50 Accounts is ESSENTIAL
  • Good understanding of Excel & Microsoft
  • Organisation & time management, ability to multitask
  • Excellent communication and customer service skills
  • Excellent attention to detail
  • Personable and able to work well within a small, close-knit team

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication

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