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Export Customer Service

Is your customer service so good you'd like to export it?

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Export Customer Service to their clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Receive incoming international telephone calls and e-mail communications from clients and sales personnel
  • Concise input of orders in Sage to despatch and invoice point
  • Issue professional and concise response to general queries
  • Create commercial invoices and export documentation in relation to processed customer orders complying with HRMC requirements and country specific regulations
  • Ensure comprehensive record keeping, both electronic and hard copy in accordance with company policies
  • Liaise effectively with all levels of management
  • Monitor and document department KPI’s set by the Customer Service Team
  • Elevate potential non-standard/complex issues to the Team Leader and Customer Service Manager as necessary
  • Maintain detailed knowledge of current company products to ensure a confident image is received by client
  • Develop relationships with strategic customers and commercial representatives

Skills/ Attributes/ Experience:

  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • Knowledge of export is desirable but not essential- can be taught
  • Fluency in French, German or Spanish is VERY DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised

    Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Are you a student looking for a Summer job

Are you a student looking for a Summer job? Do you you have previous call centre experience? If the answer is yes then this role is for you.

Location: Kirkby-in-Ashfield

Hours: Full Time, Monday - Friday between the hours of 8am - 6pm - 37.5 hours a week

Duration: 2 Months

Salary: £8.70 per hour

Start: ASAP

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews and so there will be no need for you to travel to Nottingham to meet us

Key Duties:

  • Take inbound calls from non trade customers
  • Deal with all post sale queries
  • Process telephone orders
  • Process customer returns
  • Support the order input team as required
  • Respond to email and fax queries

Key Skills:

***Must have contact centre experience***

  • Experience with a Customer Services Department
  • Knowledge and experience of dealing with schools and local authorities
  • Able to use initiative
  • Excellent communication skills at all levels
  • Proactive manner
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Are you a student looking for a Summer job

Are you a student looking for a Summer job?

Location: South Normanton

Hours: Full Time, Monday - Friday between 9am - 6pm

Duration: Temporary

Salary: £7.85 per hour

Start: ASAP

Key Duties:

  • Taking inbound customer service calls and orders from pharmacists
  • Answering incoming calls from customers, dealing with enquiries, processing orders and handling queries
  • Inputting into a bespoke system (training given)
  • Ad hoc duties as required

Key Skills:

  • Previous customer service experience
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Part Time Customer Service Advisor

Our client based in South Normanton are looking for part time Customer Service Advisors to join their dedicated Customer Services team to deliver total satisfaction to their customers. Our clients very passionate about what they do and customer satisfaction is at the top of their agenda.

Location: South Normanton

Hours: Part Time Monday to Friday 2pm - 6pm

Duration: Temporary ongoing

Salary: £7.85 per hour

Key Duties:

  • Taking inbound customer service calls and orders from pharmacists
  • Answering incoming calls from customers, dealing with enquiries, processing orders and handling queries
  • Inputting into a bespoke system (training given)
  • Ad hoc duties as required

Key Skills:

  • Previous customer service experience
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

Our client, based in South Normanton are looking for Customer Service Advisors to join their dedicated Customer Services team to deliver total satisfaction to their customers. Our clients very passionate about what they do and customer satisfaction is at the top of their agenda.

Location: South Normanton

Hours: Full Time, Monday - Friday between 9am - 6pm

Duration: Temporary ongoing

Salary: £7.85 per hour

Start: ASAP

Key Duties:

  • Taking inbound customer service calls and orders from pharmacists
  • Answering incoming calls from customers, dealing with enquiries, processing orders and handling queries
  • Inputting into a bespoke system (training given)
  • Ad hoc duties as required

Key Skills:

  • Previous customer service experience
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 8 Positions Available

*** 8 positions available***

Location: Kirkby-in-Ashfield

Hours: Full Time, Monday - Friday 37.5 hours

Duration: Temporary, Initially 3 weeks 

Salary: £8.70 per hour

Start: ASAP

Key Duties:

  • Take inbound calls from non trade customers
  • Deal with all post sale queries
  • Process telephone orders
  • Process customer returns
  • Support the order input team as required
  • Respond to email and fax queries

Key Skills:

  • Experience with a Customer Services Department
  • Knowledge and experience of dealing with schools and local authorities
  • Able to use initiative
  • Excellent communication skills at all levels
  • Proactive manner
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

French Speaking Customer Service

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Manage incoming phone calls from clients and sales personnel in a professional manner
  • Direct the concise input of orders in Sage to despatch and invoice point
  • Manage key accounts both in the French Independent and French Chain markets
  • Issue professional and concise response to general queries via e-mail
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
  • Create and manipulate back order and sales reports in excel format
  • Liaise effectively with all levels of management both in UK and Europe
  • Elevate potential non-standard/large complex issues to the French Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised
  • Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

***6 POSITIONS AVAILABLE***

Any background considered including Hospitality, Bar, Hairdressing etc. You just need great customer service skills!

Location - Nottingham City Centre

Salary - £7.83ph £100 bonus when you complete 8 weeks

Hours - Full time hours between 7.30 - 17.30 SATURDAY INCLUDED BUT 1 DAY OFF IN THE WEEK

Duration: Temporary ongoing potentially leading to Permanent

Key Responsibilities:

  • Taking inbound calls from customers
  • Encourage and establish a strong rapport with customers
  • Respond to queries in a calm manner, communicating with managers where necessary
  • Create and regularly update the customer database

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Outgoing and personable, a warm and friendly personality
  • Understanding of what makes great customer service
  • Confident telephone manner, good conversational skills
  • Calm and polite demeanour, ability to deal with all types of individuals
  • Attention to detail
  • Good with IT
  • Proactive, positive and flexible attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor- Nottingham Audi

Do you want to be part of a company that believes in giving back to its employees by providing great bonuses and incentives?

Well our client Nottingham Audi - part of the prestigious Sytner Group are looking for outstanding customer service candidates to join their team. Are you outgoing, motivated to achieve and looking for your next exciting career move? If the answer is YES then apply today!

Location: Lenton, Nottingham

Hours: Monday - Saturday, between the hours of 8am-6pm

Salary: £16,640 (will increase with length of service) 

Bonuses and Incentives :

  • Attendance Bonus - Year End, Zero absence in 12 months - £250
  • Retention Bonus , After 2 years’ service - £750
  • Minimum bonus per year £4000
  • Car scheme (Yes that’s right you could be driving an Audi)
  • Get your birthday off
  • Plus more

Your Key Responsibilities:

  • Provide inbound telephone customer service
  • Provide accurate product information
  • Maintain and update all relevant information on individual accounts
  • Contact all customers in a timely manner
  • Answer all inbound calls in a timely manner
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature
  • Strong customer service skills
  • Comfortable with learning new systems

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

Location: South Normanton, close to the McArthur Glen Designer outlet

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews and so there will be no need for you to travel to Nottingham to meet us

Hours: Monday to Friday between the hours of 8.30am - 6.30pm

Salary: £7.85 per hour

Start: ASAP

Duration: Temporary leading to Permanent

Job Purpose:

Reporting into the office manager you will be responsible for liaising with customers looking to place orders, dealing with queries, processing orders,

Key Duties:

  • Taking in inbound customer service calls or orders from pharmacists.
  • Administration
  • Processing supplier invoices
  • Inputting into a bespoke system (training given) - this creates the invoices - then processing the supplier invoices
  • You will be handling the Sales invoices and the Supplier invoices, cross referencing the information against that on Excel spreadsheets
  • High levels of attention to detail
  • Working in the customer services department so they must have excellent communication skills - able to liaise with customers over the telephone
  • Answering incoming calls from customers, dealing with enquiries, processing orders, handling queries
  • Must be comfortable being on the telephone

Key Skills:

  • The skills needed include good customer service skills, excellent data entry skills with high level of accuracy and attention to detail. You will have excellent listening skills and be flexible and organised. You will demonstrate the ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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