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After Sales Customer Service

£9.15 per hour or £17,842 per annum
Colwick

Our client is seeking a personable individual to provide outstanding customer service to our clients, helping them with any queries they may have after they have placed their order.

Key responsibilities:

  • Dealing with incoming and outbound telephone enquiries from customers in a team environment in line with department KPI’s and individual IPM’s
  • Liaising with Field Sales Advisors and Field Sales Managers to organise Service Calls to customer homes
  • Liaising with various internal departments to investigate and resolve customer order issues through to a satisfactory conclusion
  • Liaising and processing third party repair requests to customer homes
  • Logging and maintaining customer issues through Customer Management Database
  • Negotiating and organising compensation, credit refunds and discounts with the customer
  • Responding to customer emails, faxes and letters in a timely manner

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a Customer Service or retail background is essential (minimum 12 months)
  • Excellent telephone manner with a calm and professional demeanour and with experience of dealing with all types of customer issues/complaints
  • Customer focused, keen to go the extra mile
  • Ability to manage multiple tasks and a heavy workload
  • Strong communication and listening skills
  • IT literate
  • Flexible, decisive and a team player
  • A warm, positive and outgoing individual

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Service Advisor (Motor Trade)

£18,500 per annum, plus £1200 to work one in 3 Saturdays & Bonus
East Bridgford area

Our client is seeking an enthusiastic and hardworking individual to join the team, providing first class customer service and assistance to their customer base.

Key Responsibilities:

  • Proving pro-active service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.
  • Greeting customers in to the service department
  • Liaising with the parts department and workshop controller to chase work in progress
  • Ensure customers are kept informed of their vehicle status
  • Taking ownership of customer queries and resolving all issues through to your customer’s satisfaction
  • Following the protocols set out by the branch

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar role
  • Customer service experience is essential
  • Excellent communication skills
  • Professional and well presented
  • Good with IT
  • Ability to work using own initiative
  • Process driven with good time management and organisation
  • Personable and a team player
  • Ideally have the C1 classification on driving licence - (driving of larger vehicle) or be happy to obtain the qualification

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service - Immediate Starts Available!

Any background considered including Hospitality, Bar, Hairdressing etc. You just need great customer service skills.

7.50 per hour, Nottingham City Centre
Immediate Starts! Temp to Perm opportunities available.

Key Responsibilities:

  • Taking inbound calls from customers
  • Encourage and establish a strong rapport with customers
  • Respond to queries in a calm manner, escalating with managers where necessary
  • Create and regularly update the customer database

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Outgoing and personable, a warm and friendly personality
  • Understanding of what makes great customer service
  • Confident telephone manner, good conversational skills
  • Calm and polite demeanour, ability to deal with all types of individuals
  • Attention to detail
  • Good with IT
  • Proactive, positive and flexible attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Business Generation Advisor

YOU WILL BE DELIGHTED TO KNOW THIS IS NOT A COLD CALLING ROLE!!

£15,400 per annum, Colwick

Are you working in Hospitality or Retail and looking for a career move into an office environment? Or are you just looking for the next stage of your career? Are you outgoing and motivated to achieve?

Our client is looking for a warm and outgoing individual to join a highly motivated and service driven team, providing excellent customer service to drive interest in product and enhance sales. This will be a mixture of both inbound and outbound calling.

37.5 hours per week within: Mon - Fri 8am - 9pm and Saturday / Sunday 9am - 5pm on a rotating rota

Key Responsibilities:

  • Outbound calling
  • Aim to convert existing and potential new customer interest into appointments for the Sales Advisors
  • Seek out interest and grow business opportunities
  • Work towards sales targets
  • Promote the reputation of the business

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a customer service role is desirable but not essential as training is provided.
  • Experience of using CRM system
  • Self-motivated and target orientated
  • Customer focused
  • Confident/resilient
  • Strong communication/negotiation skills
  • Ability to influence and negotiate others
  • Demonstrable track record of sales success
  • A positive individual with a 'can do’, results driven approach and attitude.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

£9.15 per hour or £17,842 per annum
Colwick

Our client is seeking a personable individual to provide outstanding customer service to our clients, helping them with any queries they may have after they have placed their order.

Key responsibilities:

  • Dealing with incoming and outbound telephone enquiries from customers in a team environment in line with department KPI’s and individual IPM’s
  • Liaising with Field Sales Advisors and Field Sales Managers to organise Service Calls to customer homes
  • Liaising with various internal departments to investigate and resolve customer order issues through to a satisfactory conclusion
  • Liaising and processing third party repair requests to customer homes
  • Logging and maintaining customer issues through Customer Management Database
  • Negotiating and organising compensation, credit refunds and discounts with the customer
  • Responding to customer emails, faxes and letters in a timely manner

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a Customer Service or retail background is essential (minimum 12 months)
  • Excellent telephone manner with a calm and professional demeanour and with experience of dealing with all types of customer issues/complaints
  • Customer focused, keen to go the extra mile
  • Ability to manage multiple tasks and a heavy workload
  • Strong communication and listening skills
  • IT literate
  • Flexible, decisive and a team player
  • A warm, positive and outgoing individual

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Inbound Customer Service Advisor

Nottingham Audi are recruiting! If you are customer service focused please get in touch!

Location: Lenton, Nottingham

Hours: Monday - Friday between the hours of (8am-6pm) (1 in 4 Saturdays)

Salary: £7.50 per hour (OTE 18k on average)

Start: ASAP

Duration: Temporary to Permanent

Are you outgoing, motivated to achieve and looking for your next exciting career move?

We are currently recruiting for outstanding customer service candidates for our client, Nottingham Audi - part of the prestigious Sytner Group. This is an excellent opportunity to become an integral part of an established business.

Your Key Responsibilities:

  • Provide inbound telephone customer service to all customers
  • Contact all customers in a timely manner
  • Answer all inbound calls in a timely manner
  • Provide accurate product information to customers
  • Maintain and update all relevant information on individual accounts
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Strong customer service skills
  • Comfortable with learning new systems
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Customer Service Advisor

Calling all experienced customer service people who want more than just taking calls all day.

Location: Nuthall, Nottingham

Hours: 8.30am - 5.30pm (Mon - Fri)

Duration: Temporary to Permanent

Start date: ASAP

Salary: £7.69 per hour whilst temping - £16,000 per annum once perm plus lucrative bonus scheme

Job Purpose

To identify and gain new job opportunities for the 16-18-year candidate market. Upon generating roles, you will then take control for identifying suitable candidates and co-ordinating between both parties to fulfil the requirement.

Job Purpose

  • This role is a combination of making outbound calls to perspective clients to generate jobs for the 16-18-year-old market. You will be able to ask questions to ascertain a clients’ need and the type of candidate they would look for and ensure a full comprehensive job specification is gained.
  • Manage an ongoing caseload of applicants, providing information, advice, guidance and support to assist them in overcoming barriers to employment and training.
  • Give regular updates on vacancy progress to all employers
  • Complete telephone interviews with applicants identified as potentially suitable for placements with a view to arranging interviews with employers
  • Arrange interviews with employers for suitable applicants
  • Follow up on interviews and give improvement feedback to applicants and employers, Complete all necessary reporting activity
  • You will attract and recruit additional young people on behalf of those clients through various methods to include liaising with the job centre, placing adverts into local papers and various job boards.
  • You will conduct telephone interviews with the candidates and arranging interviews directly with the client.
  • The role requires working with a number of businesses and building relationships in order to gain a better understanding of their recruitment needs and requirements.

Person Specification

  • You do not need to have previous telesales experience for this position as the key skills required are a strong customer service background and exceptional listening skills.
  • Strong communication and questioning skills and an ability to multitask is key in this role.
  • A desire to be part of a business that works hard to gain employment for the apprenticeship market is key.

Full training is offered for this position

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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